Hector Mendez
Hector Mendez at Tropical Ford

Hector Mendez | Page 10

Quick Lane Advisor

Tropical Ford

9900 South Orange Blossom Trail
Orlando, FL 32837

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210 Reviews
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210 Reviews

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210 Reviews of Hector Mendez

December 06, 2019

Dealership Rating

Awesome as usual service dept. They are always great, fast and super service. I have always received nothing but awesome service. They take care of anything and everything that is n More

by LRS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elsie Martinez

Dec 10, 2019

Tropical Ford responded

Thank you for the perfect review! Our service team is thrilled we can provide you with great service. We look forward to helping you again in the future!

December 01, 2019

Dealership Rating
Employee Rating

Great service They diagnosed the problem and replaced my battery free since it was under warranty. Staff was friendly and helpful they even had complimentary doughn More

by V.DIGIROLAMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hernan Fontana

Dec 03, 2019

Tropical Ford responded

Thanks for the wonderful feedback and 5 star rating! We are delighted to hear that you had such a great service experience with us! Let us know how we can help with any future car or service needs you may have!

November 27, 2019

Dealership Rating
Employee Rating

Great Never had a problem. the guys there are so helpful and any question I have they answer fast. I have been coming to ford for 30 years and will never ch More

by TAZTOTAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2019

Tropical Ford responded

Thanks for taking the time to tell us about your experience with our service department over the years! We greatly appreciate your business and look forward to seeing you during your next visit!

November 26, 2019

Dealership Rating
Employee Rating

Amazing People!! Everybody is excellent! Hector is a helpful person and try always keep comfortable in the waiting time :) !!!!!!!!!!!!!!!!!!!!! The cashier too show m More

by sabrinacgg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Tropical Ford responded

Thank you for the fantastic review! We are thrilled to hear Hector was able to make your experience a great one. We look forward to working with you again soon!

November 15, 2019

Dealership Rating
Employee Rating

waiting time to long I took a appointment at 10 am....and my service start at 11:25 am....i nothing to say about the employees....but the appointment system is not good More

by VSCHARLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 16, 2019

Tropical Ford responded

Thank you for taking the time to leave this review. We understand your frustration with this matter. We work as hard as we can to get vehicles back on the road safely in as short of a time as is possible. I would like to know more about your experience with our appointment system, as we review this matter internally. Please reach out to Jack Swain at (888) 215-2256 at your earliest convenience.

November 14, 2019

Dealership Rating
Employee Rating

Quick service! Came in for an oil change and tire rotation. Hector knows me and my car by sight and the job gets the done very quickly. More

by wendyreiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Grace , Jonathan Mella, Steve Lucius

Nov 22, 2019

Tropical Ford responded

Thank you for the review, Wendy. We place all of our customers at the center so you are never just a number, but also a person. We look forward to working with you again during your next appointment.

November 06, 2019

Dealership Rating
Employee Rating

Brake visit Quality service - Great price Wait time was longer than expected. I called to make appt but was informed no need to schedule brakes and service are More

by TVALLEYUPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hernan Fontana

Nov 14, 2019

Tropical Ford responded

Thank you for the feedback, we sincerely appreciate it. We are sorry to hear your visit took longer than expected and we hope to still have the opportunity to work with you in the future. Thank you again!

October 21, 2019

Dealership Rating
Employee Rating

Oil change service Excellent service and care by the staff. It is very convenient to be able to stop by without an appointment for an oil change. Thank you for a posit More

by IPQ22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hernan Fontana

Oct 29, 2019

Tropical Ford responded

We're so glad to hear you had an excellent service visit (and that you got to grab some donuts!) Thanks for taking time to leave us a review! Have a great day, and drive safe!

October 19, 2019

Dealership Rating
Employee Rating

Tune up Awesome great service good people and a good deal good on getting the job done just a good good good experience and very speedy I will be back More

by WALTERPHAYNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vitalie Munteanu, Michael Torres, Elsie Martinez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Luis Lino, Mike Lisa, Shelly Silver

Oct 22, 2019

Tropical Ford responded

Thanks for your review, Walter! We're glad it was a quick and easy tune up experience working with our service team! If there's anything else we can do, please let us know!

September 06, 2019

Dealership Rating
Employee Rating

Good service My car wouldn’t start when I was going to work. Called roadside assistance and they started it for me. I drove to the dealer and talked to Hector. He More

by wendyreiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2019

Tropical Ford responded

This is so great to hear that you were able to get to work, Wendy. Thank you for the great review! We always want to make sure that everything that we do to help you is done within a reasonable time so you can get back on the road and finish your day without too many delays. We look forward to working with you again to help with any maintenance needs on your vehicle.

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