Hector Mendez | Page 9

Wonderful customer service, thank you very much for your kind care for my car and I will certainly come back to your dealership next time !! kind care for my car and I will certainly come back to your dealership next time !! More

by JUSEITAKAHASHI Verified Customer Verified Customer

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The works The service was friendly, waiting area clean and comfortable. Did not like that they called to up sell an additional 200+ in services and could not u The service was friendly, waiting area clean and comfortable. Did not like that they called to up sell an additional 200+ in services and could not understand person (heavy Hispanic accent). More

by Edge Service Verified Customer Verified Customer

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Super fast! Service was faster than I expected and since I was sick and there with a small child I really appreciated that! Thank you For your help! Service was faster than I expected and since I was sick and there with a small child I really appreciated that! Thank you For your help! More

by esperanzastar Verified Customer Verified Customer

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Good services El servicio fue rápido y la información que nos dieron fue muy clara y de mucha ayuda.Tambienla alternativa que nos ofrecieron fue confiable y bastant El servicio fue rápido y la información que nos dieron fue muy clara y de mucha ayuda.Tambienla alternativa que nos ofrecieron fue confiable y bastante buena. More

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Tropical Ford money hungry! The worst experience in customer service! Carlos sheppard the quick lane advisor said he was the manager and wasn’t going to help me with the refund The worst experience in customer service! Carlos sheppard the quick lane advisor said he was the manager and wasn’t going to help me with the refund after they overcharged me for the oil change and tire rotation. The package was $45 and I was charged $61.41. The cashier Liz said she didn’t close out the ticket to have them adjust it for the refund and Carlos said NO! I told him you just want to take my money and he replied “well yeah, and next time just come back and ask for the works.” There won’t be a next time and i used to go there and in the system it shows the same service I always go for and Hector Mendez was the one that first greeted me and ask if i was a regular and I said yes. Ask him for the same service as usual the oil change and filtro with tire rotation. They decided to charge everything separate instead of giving me the package of the works! Tropical Ford is the worst at customer service!!! Taking my business elsewhere. I even was thinking about buying another vehicle from there but not anymore taking it to another dealership!! More

by Jose QB Verified Customer Verified Customer

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Needed some warranty work done. Took my Truck in for some warranty work. The job was perfotmed to my satisfaction.The turn around was quick.and painless.The only reason i didnt give Took my Truck in for some warranty work. The job was perfotmed to my satisfaction.The turn around was quick.and painless.The only reason i didnt give 5 stars is my service advisor seemed to busy to answer my questions.left me feeling a little like i did not matter.Tony is a great guy but i would have liked to know if all of the issues were taken care of.All in all good service .could be great. More

by QBIT33334 Verified Customer Verified Customer

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payment for service I am a client of the service center for more than 2 years. I made all the oil and filter changes in this place. My complaint is that I always reques I am a client of the service center for more than 2 years. I made all the oil and filter changes in this place. My complaint is that I always request the same service that is oil and filter change and it is always a different price and on this occasion the price was very high for the same service. More

by AVELAZQUEZ44 Verified Customer Verified Customer

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Oil change All was good. They overinflated my tires and didn’t put the valve caps back on. Now I have to go buy a set of caps. All was good. They overinflated my tires and didn’t put the valve caps back on. Now I have to go buy a set of caps. More

by LLOYDDOUBLEDAY Verified Customer Verified Customer

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Amazing service Really fast service and the advisor was really helpful and nice, providing all the information i needed A+++ SERVICE at this location and amazing se Really fast service and the advisor was really helpful and nice, providing all the information i needed A+++ SERVICE at this location and amazing service. More

by jsebastian1593 Verified Customer Verified Customer

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Never let me down Great people, knowledgeable and always going an extra mile to make sure I have the best experience. There is another dealership closer to my house, bu Great people, knowledgeable and always going an extra mile to make sure I have the best experience. There is another dealership closer to my house, but I drive an Extra 20 min to go to this one. More

by FERNANDOTIOSAM Verified Customer Verified Customer

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