Helen Appel | Page 13

Helen was wonderful, as was everyone at Annapolis Subaru. The process was smooth and seamless. I highly recommend anyone looking for a new/used car check this place out! The process was smooth and seamless. I highly recommend anyone looking for a new/used car check this place out! More

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I came here to test drive a used Mazda CX-5 and ended up testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friend testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friendly and genuinely cared about finding the right vehicle for ME. I did not feel any pressure at this dealership; everyone was matter-of-fact about costs, conditions and what to expect next. They allowed me to take the model I wanted to a third-party mechanic for an inspection. Overall the car was in great shape but two minor things came up and when I presented the mechanic's findings, Annapolis Subaru swiftly sent the car to their maintenance team (thank you Ryan Crawford!!). I want to give a special shout-out to Helen Appel. I had been to 3 other dealerships along my car buying journey and she was far and away the best sales rep I worked with! She knows her stuff, and she doesn't blow smoke up your a** when she doesn't know the answer -- she finds the right answer for you. She was prepared every step of the way -- preparing documents, making sure the tags and keys were ready before test drives, and even offering to meet off hours to drop off my keys. There are lots of pauses for finance, credit checks, etc., and Helen was so pleasant to chat with during those moments. I expected to walk away with a car, but I'm also walking away with a new friend! Bob Carroll from finance was also a joy to work with. He was friendly, clear and efficient about all of the administrative items and he was very informative and not too pushy about the add-ons (warranty, paint protection, etc.). I can't recommend Annapolis Subaru enough! Cheers! Zack More

by ZJE112 Verified Customer Verified Customer

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Helen is a fantastic representative of both the Subaru brand the the dealership she works for. In fact I purchased two cars in two weeks because were were made to feel informed and cared for by Helen. K brand the the dealership she works for. In fact I purchased two cars in two weeks because were were made to feel informed and cared for by Helen. Kudos to a great team. More

by EricD Verified Customer Verified Customer

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Pleasant to work with. Much better experience than I’ve had in the past dealing with Wilkins in Glen Burnie. Annapolis Subaru took care of everything for me in and out in less than a few hours. had in the past dealing with Wilkins in Glen Burnie. Annapolis Subaru took care of everything for me in and out in less than a few hours. More

by tyler west Verified Customer Verified Customer

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I conducted my purchase entirely virtually up until delivery. I found everyone i worked with friendly, professional, and knowledgeable. This dealership has several women in key positions which was impo delivery. I found everyone i worked with friendly, professional, and knowledgeable. This dealership has several women in key positions which was important to me. More

by CLBRN Verified Customer Verified Customer

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The entire experience purchasing my (first) Subaru was wonderful. I met the nicest people and was treated so well. No pressure. Fair, easy to understand pricing and trade-in. My salesperson, Helen Appel, wonderful. I met the nicest people and was treated so well. No pressure. Fair, easy to understand pricing and trade-in. My salesperson, Helen Appel, was a joy. I had a lovely afternoon and got to drive home in a beautiful, new Subaru Forester. Thank you Annapolis Subaru and a special thanks to Helen. Such a great experience. More

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Working with Annapolis Subaru was a breeze as a first time new car buyer. They gave a good price right off the bat, and they were willing to work with me on accessory deals. Helen did a great job showing time new car buyer. They gave a good price right off the bat, and they were willing to work with me on accessory deals. Helen did a great job showing me the features of the Outback, negotiating, and leading me through the purchase process after nailing down a price. They stayed after-hours with me (Joe was patient while I read the financing documents) on a weeknight to finish the purchase, which I really appreciated. More

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Helen and the staff at Annapolis Subaru were extremely helpful. They made sure they answered all my questions and ensured I was happy with my purchase! helpful. They made sure they answered all my questions and ensured I was happy with my purchase! More

by MARTIN.M.CLARK Verified Customer Verified Customer

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We had a great experience with Annapolis Subaru. The staff was friendly and personable. They had the vehicle pulled up front and ready to test drive when we arrived. We got a really good price on the ve staff was friendly and personable. They had the vehicle pulled up front and ready to test drive when we arrived. We got a really good price on the vehicle as well as an excellent finance rate. It was an enjoyable experience. Would definitely recommend this More

by HOLLY.MOWERY Verified Customer Verified Customer

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The Assent is the third Subaru that I have purchased at Annapolis Subaru. Always pleased. Even though our sales person was new and there were a few issues but in the end all was great.. Annapolis Subaru. Always pleased. Even though our sales person was new and there were a few issues but in the end all was great.. More

by MHUTCHINGS4 Verified Customer Verified Customer

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