Henry Ding | Page 6

worst experience ever, let me explain , I bought Honda CR-V 2010 on 1/31/16 to my wife , the sales person asked me to meet Mr. Edwin in finance who pressed on me to h ever, let me explain , I bought Honda CR-V 2010 on 1/31/16 to my wife , the sales person asked me to meet Mr. Edwin in finance who pressed on me to have extended warranty for the car , 2 days latter I had an appointment to receive the car , I went to Mr Edwin and asked him to cancel this extended warranty , he convinced me to keep for now and I can cancel it within a month without any fees, 4 days latter I called Edwin to cancel , he sent to me a form to fill out and I sent it back to him, per his email the warranty will be cancelled and he will sent the fees (1700$ )of the warranty to chase bank .... Unfortunately this is didn't happen , I called the dealership to ask about the update from Edwin but I informed that he resigned and left this dealership , I made tens of phone calls and tens of emails to all finance department , every time I transfer to answer machine , no one pick up the phone ,no one reply to emails and even when reply to emails they always have some kind of excuse , all are liar,dishonest and unprofessional , they just know how to sweet talk things. Finally they return the extended warranty fees to chase bank and sent to me a check with the rest on 10/14/16 ( after almost 9 months ) but deduct cancellation fees although I informed that no fees. The only person who is great and eager to help customer is Mr. Banos but all others are awful. More

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First rate in all respects My family has purchased four different model BMWs from this dealership in the past several years. The sales force and service force are second to none My family has purchased four different model BMWs from this dealership in the past several years. The sales force and service force are second to none in the industry. Henry Ding in sales is knowledgeable, honest, straightforward, and always follows through on the little details that make the experience a pleasure. My wife and I each purchased a car through Henry recently and recommend him highly. The entire sales management team team (Juan and Jason) also went out of their way to get to know me and my wife personally and make sure we were satisfied. Buying a new car can be stressful given the size of the expenditure, but dealing with Henry, Juan, and Jason take as much stress out of the experience as possible. I highly recommend BMW of Sudbury and will buy from them again without hesitation. More

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Great Buying Experience! I recently leased my second car from BMW of Sudbury. My Client Advisor, Henry Ding, consistently goes above and beyond! Even when juggling multiple I recently leased my second car from BMW of Sudbury. My Client Advisor, Henry Ding, consistently goes above and beyond! Even when juggling multiple customers at one time Henry provides you the utmost attention. In addition to Henry, Edwin Cifuentes and Jason Herndon were a pleasure to work with. Pranav Gill, the General Manager, should be proud of the wonderful staff he has working at BMW of Sudbury! More

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4th New BMW Bought from Henry Ding I just bought a new BMW335xi from Herb Chambers in Sudbury the past weekend. This was the 4th new BMW my husband and I bought from Henry Ding in the I just bought a new BMW335xi from Herb Chambers in Sudbury the past weekend. This was the 4th new BMW my husband and I bought from Henry Ding in the past 10 years. What a great experience to work with Henry! He listened to our needs and always came up the best options for us to choose from. Also not to mention he worked so diligently throughout each step of sales proposals, price negotiations, old car trading in, financing to new car delivery and allowed the deal to be wrapped up in one visit! I am so happy with my new car (as well as the previous 3) and definitely recommending Henry Ding and the company. More

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Awesome Car Buying Experience Wow! What can I say. That was the best car buying experience I have ever had. Put me in the right car. I'm loving my 750xi. Amazing car. Amazing deal Wow! What can I say. That was the best car buying experience I have ever had. Put me in the right car. I'm loving my 750xi. Amazing car. Amazing dealership. Outstanding service and expertise. If you go, see David Williamson. David went above an beyond on everything and especially the delivery and I really appreciated it. Thank you to Herb Chambers BMW of Sudbury and a special thank you to both David Williamson and Henry Ding for their support, service and technical depth which was critical for me during this process. More

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We just completed the negotiation, custom ordering and taking delivery of a 2014 BMW 328i Gran Turismo and our experience from start to finish at BMW of Sudbury was 5-star. There was absolutely nothing th taking delivery of a 2014 BMW 328i Gran Turismo and our experience from start to finish at BMW of Sudbury was 5-star. There was absolutely nothing that could be improved upon. This dealership is managed and operated like a fine-tuned machine—and is an absolute pleasure. People? Facility? 100%. We were already fans and customers of the Herb Chambers group of dealerships, but this particular property goes above and beyond. We'd like to commend Allen Harris with whom we commenced our relationship and transaction back in August. Then, Brian Jung and Henry Ding for their follow-through and extreme care. Finally, David Rosendahl contributed just the right amount of personality, knowledge and finesse to finalize our very positive experience. (In the past, we had a very good experience with General Manager Pranav Gil at another Herb Chambers dealership that was also 'Grade A'—proving once again that excellence starts at the top and trickles down.) We do our homework and are pretty jaded when it comes to leasing our vehicles (because we've done it every three years for several decades now). BMW of Sudbury managed to give us our best all-around experience yet. Simply an exceptional job. More

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I have bought four BMWs from Henry over past 10 years even though the dealership has changed hands. He is honest, passionate and knowledgeable about BMWs. He will try to make the deal fair and stand be even though the dealership has changed hands. He is honest, passionate and knowledgeable about BMWs. He will try to make the deal fair and stand behind his word. More

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A drive from Boston to Sudbury is well worth the time to find a dealership and employees that you trust and make car buying enjoyable. These guys know their stuff and provide superb information in a non pr find a dealership and employees that you trust and make car buying enjoyable. These guys know their stuff and provide superb information in a non pressurized manner. You and your needs are the focus of their mission. Henry Ding was a "10" in my book. I'll always return to this trusted advisor. More

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Horrible experience when i visited this dealership. I was looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even though I was the one purchasing the car. The test drive was also very rushed. We only got to drive the car for 5 minutes before he told us that we had to head back. Overall, I had a very dissatisfied experience More

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I had a very pleasant experience at BMW of Sudbury. Both Henry and Jason were helpful in finding me a great deal on my lease (27 months 2011 328 xi with premium package and navigation). They were also flexi Henry and Jason were helpful in finding me a great deal on my lease (27 months 2011 328 xi with premium package and navigation). They were also flexible enough to change my request; from a car w/o navigation to w/ navigation (after the fact that I had already ordered), and that too on a very good deal. I was trading in my 2009 Nissan Altima (1 accident record - a drunk driver with BAC more than 0.2....go figure!)and I believe I got a good value out of that car which I used towards my lease down payment. The entire purchase process was smooth with great follow-through. The car I ordered was not available at their dealership so they got it from a different dealer (no additional price) through some sort of an inter-dealership program that BMW has. Overall, I'm very happy with my lease deal and since then I have already recommended BMW of Sudbury to quite a lot of my interested colleagues. More

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