Henry Hall | Page 2

It is good It is good It is good It is good It is good More

by Haoran Ma Verified Customer Verified Customer

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Great expirience, Gary was great and Sam was the best. Like the care and attention. Like the care and attention. More

by HLTHSPEC Verified Customer Verified Customer

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Friendly and welcoming. Our salesperson David Peterson was extremely helpful. I would definitely recommend to others Our salesperson David Peterson was extremely helpful. I would definitely recommend to others More

by RICHARD.WYRUCH Verified Customer Verified Customer

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Great delearship. The salesperson was great and took care of car settings and finance person had most of the work already done! Helped with ordering the perfect car. The salesperson was great and took care of car settings and finance person had most of the work already done! Helped with ordering the perfect car. More

by nselman Verified Customer Verified Customer

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I wish I could leave 0 stars. I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with this place. At first it all seemed great. The issues started after I signed all my documents. I received absolutely NO updates or communication from henry. He took absolutely no interest in helping me out EVERY SINGLE TIME i called him. This BMW uses prestige as a third party company to register the car and do taxes. Everytime I called Henry he told me to contact prestige and that he has nothing to do with titling/registration/taxes. After HARASSING prestige i was told customers aren’t supposed to be in contact with them and that i PAID bmw to avoid all this back and forth to begin with. HENRY was supposed to be communicating with them and getting back to me. on top of that HE NEVER SUBMITTED some of my documents delaying the process by WEEKS/DAYS. Thats absolutely unacceptable. Moving forward, when I got my car delivered it was FILTHY. When I got my car I was in absolute shock. The outside being dirty was one thing but the inside was atrocious. On top of that it smelled like cigarettes. I had told them to let me use my own transportation company and BMW advised me this company that transported my car was trustworthy. Theyre so trustworthy they gave my car looking like it went through Pompeii. I’m not even exaggerating this entire experience left me mentally drained because i was genuinely so patient with them because I didnt care how long it took i just wanted to be kept in the loop. I’m so heartbroken by how this experience was because i was so excited for my new car. I just took the car to BMW in ny to have it serviced turns out it has an ENGINE OIL LEAK which will cost me about $4000 to fix. BMW of santa monica has deflected every single thing after I gave my signatures. I would suggest if you see a car here from out of state, just dont do it. Its not worth it regardless of the deal you’re getting. I’ve purchased from other companies and never experienced something like this. Ive never felt so fed up and disappointed with someone my entire life the way I did. Del Jr the son of the owner of this dealership knew everything that was going on, and didn’t have the decency to give me a call. Instead he had one of his sales associates dismiss the entire situation via call to my husband when they should have had some courtesy to speak to me directly. Before they claim here with a reply that communication was with my husband, i have call logs and texts of them contacting me specifically when they needed something on their end so they could have called me. All I wanted was an open line of communication and occasional updates and honesty. After taking my money and my signatures they literally changed faces. This place has absolutely no knowledge on how to courteous and respectful. Stay away. Also, when I told them about the leak they told me to take it to a different place to try to have it passed there which is completely shady. More

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Very efficient and professional service with absolutely no delays. Had a very comfortable waiting room with free coffee and a pleasant atmosphere no delays. Had a very comfortable waiting room with free coffee and a pleasant atmosphere More

by PARUIG Verified Customer Verified Customer

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Everyone is Friendly and courteous. The staff are polite, respectful, and punctual . I recommend them to anyone I know The staff are polite, respectful, and punctual . I recommend them to anyone I know More

by NOUSHIN Verified Customer Verified Customer

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Did not check properly my request for tire puncture. I had to go other place to fix it. I had to go other place to fix it. More

by mukeshpandya05 Verified Customer Verified Customer

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Not responsive to my follow up concerns. Pressured into expensive add ons. I didn't like finance persons demeanor. Pressured into expensive add ons. I didn't like finance persons demeanor. More

by AARIKIAN Verified Customer Verified Customer

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I had a positive experience at this dealership and it handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requiremen handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requirements and plugging in the correct service maintenance requirente when deemed necessary. More

by RBSUNSET123 Verified Customer Verified Customer

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