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Henry Hernandez
Henry Hernandez at Patrick Hyundai

Henry Hernandez

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

Contact Me
4.7
9 Reviews

Dealership Experience

2 yrs, 5 mos

Specialties & Trainings

Hyundai Certified Service

4.7

9 Reviews

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9 Reviews of Henry Hernandez

June 19, 2026

Dealership Rating
Employee Rating

Good service and nice, helpful employees. Only complaint is the waiting area needs to be larger More

by TRIPPLEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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Jun 25, 2026

Patrick Hyundai responded

Thank you for your review! We are thrilled to hear that your visit was a great one, and that you received great service and that the employees were nice and helpful. Our goal is to ensure a stress free and welcoming visit with our service team, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 02, 2026

Dealership Rating
Employee Rating

I am always so happy with the service and the mechanics. The lounge has great coffee and comfortable chairs More

by ANNAPESCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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May 08, 2026

Patrick Hyundai responded

Thank you for your 5-star review! we are glad to hear that your visit went well, and that you're always happy with the service and the mechanics! Our goal is to ensure a stress free visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick dealer Group Customer Relations Team

April 30, 2026

Dealership Rating
Employee Rating

You predicted it would take two hours to fix and then you were done within the two hour. Period. More

by RAY.FARRELL2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Tyler Schulz

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May 01, 2026

Patrick Hyundai responded

Thank you for your review! We are so glad that you have a great visit, and that your vehicle was done in the time frame that we predicted! Our goal is transparent communication and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 29, 2026

Dealership Rating
Employee Rating

Great experience from dealership from leasing the car to maintenance. Professional and courteous when in for service. More

by KATHY.WARMAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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May 01, 2026

Patrick Hyundai responded

Thank you for your review! We are so glad that you have a great visit all around! Thank you for continuing to choose Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 30, 2026

Dealership Rating
Employee Rating

I don't know what to tell you. But everything was okay with me. When I get there from start to end More

by MDRASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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Apr 03, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that your visit went well and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 19, 2026

Dealership Rating
Employee Rating

Great service! Got my car back right away! Thank you! The service manager was so helpful! More

by NICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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Feb 20, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the service manager was so helpful! Our goal is to provide a transparent and stress free process, and we're glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 13, 2026

Dealership Rating
Employee Rating

Professional service with pride, dedication and comittment to excellence as usual. I tell friends and family about the great service when I come to Patrick to get my car serviced. I have a lot of More

by NEWING730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz , Erik Favela

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Feb 20, 2026

Patrick Hyundai responded

Thank you for the stellar 5-star review! We are so glad to hear that the team provided you with professional service with pride dedication and commitment! Our goal is to ensure clarity and communication with our visits, and we're so glad to hear that we hit the mark! Thank you for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 23, 2026

Dealership Rating
Employee Rating

The worse customer service there is. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. More

by SANAAATASNEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz

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Jan 26, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially the concerns about wait times. Our goal is customer satisfaction and we regret that your experience didn't meet expectations. Please feel free to reach out to us at customerservice@patrickcars.com for more assistance, as we would love to make things right. - Patrick Dealer Group Customer Relations Team

November 22, 2025

Dealership Rating
Employee Rating

Great service by everyone from the reception to parts and service. A shout out to Tyler, Joe, Christie, Jessica the cashier and least but not least Katherine Grass General Sales Manager! Great team eff More

by tedgsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Gus Rozos, Erik Favela, Mike Vanhoosier, Tyler Schulz , Jessica the Cashier.

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Nov 28, 2025

Patrick Hyundai responded

Ted, Thank you so much for your 5-star review! We are so glad that the team was able to make your visit such a spectacular one! We appreciate your kind words and we're so glad to have you ad a customer! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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