Henry Jenkins | Page 3

I am rating the sales person Henry Jenkins a 5, but I wrote an online inquiry thru their website I never received a Valid Response. So I went to the dealership for an answer to my question. wrote an online inquiry thru their website I never received a Valid Response. So I went to the dealership for an answer to my question. More

Helpful 0

Report | Print

Terrible Experience My wife and I were/are shopping for a new SUV and plan to trade in our current vehicle. We called around 12 Hyundai dealerships (within 3 hours of us) My wife and I were/are shopping for a new SUV and plan to trade in our current vehicle. We called around 12 Hyundai dealerships (within 3 hours of us) for the specific make and trim model we were looking for. ADVANTAGE HYUNDAI of Hickville Long Island had the exact car that we had been looking for. We shortly realized the dealership was 2.5 hours away (one way), so we did not want to waste the dealerships time, nor ours if the car was not for sale and the trade-in amount could not match our needs. We were assured that the trade-in would be "matched or beat." We asked again, we are driving 2.5 hours one way, you are sure you will match the price of what another dealership quoted us..."yes, we will match or beat that." At this point my wife and I are extremely excited; we made the drive on a Friday from NJ to NY to the dealership. The sales rep(Henry) did everything he could to make the process as smooth as possible. The management and appraiser on the other hand, completely TERRIBLE. The appraiser came back over $3500.00 less than what we were assured would be "matched or beat". Henry did his job, he went back to the appraiser and they raised the appraisal $400.00, which was still $3100.00 less than two previous dealerships. At this point, we were too far off on our numbers to agree. A manager nor the appraisal manager came over to speak with us about the sale(and they knew we drove 2.5 hours). They simply let us walk out. Management did not greet us, did not come over to talk to us to see how they could make the sale happen, nor did they apologize for the inconvenience they had caused. This dealership could care less about the customers experience as it was on display with how our processed unfolded. Furthermore, it showed that their facilities(or the lack thereof) and amenities are poorly managed. The least you could do, if a person is spending $50k on a new car, and you as a dealership will be making 10-20% on a $45k trade in, is be friendly and professional. DO NOT waste your time with this dealership. There is a lack of trust, professionalism, cleanliness, and care for customer satisfaction. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!! The management team could care less about you as the customer. When people say, “buying a car is terrible”, ADVANTAGE HYUNDAI of Hickville Long Island defines that experience. More

Helpful 4

Report | Print

My santa fe All is good with the car the price was a little high. Salesperson was very nice, but it takes way too long to go through the process. All is good with the car the price was a little high. Salesperson was very nice, but it takes way too long to go through the process. More

by ftverdone Verified Customer Verified Customer

Helpful 0

Report | Print

First Hyundai Courteous professional staff. Henry did a great job explaining everything to us and was very helpful and attentive. We are looking at purchasing ano Courteous professional staff. Henry did a great job explaining everything to us and was very helpful and attentive. We are looking at purchasing another car at Advantage. More

by apmk01 Verified Customer Verified Customer

Helpful 0

Report | Print

Outstanding Henry is an outstanding salesperson. He listened to my needs and as a result, I got the perfect vehicle for my lifestyle. I would definitely recommend Henry is an outstanding salesperson. He listened to my needs and as a result, I got the perfect vehicle for my lifestyle. I would definitely recommend Advantage Hyundai. More

by lydia.butler26 Verified Customer Verified Customer

Helpful 0

Report | Print

Henry jenkins Henry was very helpful and insightful with knowledge of all the hyundai cars. We would certainly ask for Henry with any other car purchases. Thanks. Henry was very helpful and insightful with knowledge of all the hyundai cars. We would certainly ask for Henry with any other car purchases. Thanks. More

by nancyseifer Verified Customer Verified Customer

Helpful 0

Report | Print

Santa Fe We had an excellent experience purchasing our car at this facility. Henry was knowledgeable and helpful. I plan on recommending friends and family to We had an excellent experience purchasing our car at this facility. Henry was knowledgeable and helpful. I plan on recommending friends and family to see Henry Jenkins when they are ready to purchase a new vehicle. More

by jsmiles678 Verified Customer Verified Customer

Helpful 0

Report | Print

The Advantage of dealing with Advantage After leasing or owning various models of Mercedes and Infiniti vehicles over the last several years, I wanted to try something new and innovative. Ba After leasing or owning various models of Mercedes and Infiniti vehicles over the last several years, I wanted to try something new and innovative. Based on my research, I elected to lease a 2017Genesis 80 outfitted with the Ultimate package. The product seemingly is as represented, extraordinary value with quality and comfort the equal of the highest end luxury vehicles offered by Mercedes, Lexus, Infinity and BMW. More impressive was the experience of leasing the vehicle from Advantage Genesis. The entire staff was cordial, professional, knowledgeable and inclined to address all of my concerns. I was particularly impressed with the salesperson with whom I dealt, Henry Jenkins, who went above and beyond in every way. Henry's knowledge of the product and its operation, genuine sincerity and warmth, infectious enthusiasm, dedication to his craft and consummate professionalism make him a compelling and worthy spokesperson for the dealership and a credit to the brand. More

by edward.wactlar Verified Customer Verified Customer

Helpful 0

Report | Print

great experience I was very happy with the professionalism and competence of the staff, and so far I am very happy with the car and the service I received I was very happy with the professionalism and competence of the staff, and so far I am very happy with the car and the service I received More

by klatu13 Verified Customer Verified Customer

Helpful 0

Report | Print

Pat We just got into a new lease. This is our second one. We will return again just like other members of my family. We are a returning customer. We h We just got into a new lease. This is our second one. We will return again just like other members of my family. We are a returning customer. We had a very good experience and recommend them to our friends. More

by patp1522 Verified Customer Verified Customer

Helpful 0

Report | Print