Dealer Reviews
Cars for Sale
Dealer Log In
Henry Smith
Henry Smith | Page 10
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
191 Reviews
Dealership Experience
13 yrs, 1 mo
Industry Experience
23 yrs, 2 mos
191 Reviews of Henry Smith
May 02, 2017
Service Henry Smith and Steve Bullock helped resolve an ongoing issue that the previous service writer could not figure out for over a year. Thanks to them I Henry Smith and Steve Bullock helped resolve an ongoing issue that the previous service writer could not figure out for over a year. Thanks to them I will continue servicing my 3 Chevy's at Sands Surprise More
by BAMOST
Verified CustomerOther Employees Tagged: Steve Bullock
April 19, 2017
Extremely happy with the work performed and service recieved I always get a pit in my stomach anytime I have to take my car in for servicing because I am worried about being charged for work that is not needed o I always get a pit in my stomach anytime I have to take my car in for servicing because I am worried about being charged for work that is not needed or being over charged for service. My vehicle is older and needed a lot of work. I also knew I would be paying allot for this visit, which I did. However, Henry explained everything that was needed and prioritized the most critical items. I felt a great amount of trust and honesty from Henry. The difference in my vehicle's performance was immediately noticed when I drove it off the lot. I have been coming to this service department for over 7 years and will continue until my car can no longer pass emissions. More
by HARDHOLL
April 19, 2017
Great Service Henry Smith is my service person. He always goes above and beyond what is expected, and always treats you issue as if it was his own. Henry Smith is my service person. He always goes above and beyond what is expected, and always treats you issue as if it was his own. More
by GDREAGER
April 12, 2017
Excellent place to have service done at. Henry was my rep and was very personal and knowledgeable. He kept me in the loop during my whole visit. Thank you and keep up the great work. Henry was my rep and was very personal and knowledgeable. He kept me in the loop during my whole visit. Thank you and keep up the great work. More
by XRUNNERBEN
April 05, 2017
Tire issue Listened to problem. Review done from records of previous attempt to fix. Did road test and discovered problem. Great it was still under warranty. Listened to problem. Review done from records of previous attempt to fix. Did road test and discovered problem. Great it was still under warranty. Repair scheduled for time that fit my schedule. More
by VERNAL.ANDERSON
March 27, 2017
Henry is Aa ten! My water pump went out and of course it happened after hours. I went to dealership and the service area was closed, but a gentleman named Henry, who w My water pump went out and of course it happened after hours. I went to dealership and the service area was closed, but a gentleman named Henry, who works in the service area took the time to let me know whether it was safe to drive my car home and come back when they opened. Turns out my water pump was leaking coolant all over and he said it wouldn't be safe. He was so helpful and to really put service in "Customer Service" he offered to give me a ride home, since it was after hours. Thank you so much Henry for keeping me up to date, finding me some coupons to help with cost and getting me safely home. Sands Chevrolet has always treated me well and this time they went above and beyond! Thank you!! Vicki K More
by VICKIK
March 23, 2017
Fast Friendly & Comfy The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very happy that I decided to do business with Sands Chevy Surprise! More
by Shanna82
March 17, 2017
Battery Problem I was having problems with my battery. There were times when the car would start with no problem and then at other times the ignition would hesitate. I was having problems with my battery. There were times when the car would start with no problem and then at other times the ignition would hesitate. Finally one morning the car would not start at all, just starter would click. I happened to have a battery booster/starter which I hooked up and managed to get the car started. I drove the car to Sands and without an appointment. They took me in to discussed the situation with one of your Service Writers, Henry, who told me it sounded like a bad battery cell. I needed an oil change and rotation too and agreed to have it all done. It turned out to be a bad cell, so I agreed to have the battery replaced. More
by ANDREWS3651
Other Employees Tagged: Justin
March 03, 2017
Excellent customer service Henry is very nice, and very helpful he goes above and beyond to help customer !Excellent customer service! I would recommend him to all my friends! Henry is very nice, and very helpful he goes above and beyond to help customer !Excellent customer service! I would recommend him to all my friends! More
by STONEYELENA
February 28, 2017
JUMP START ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OL ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OLD. THE SERVICEMAN WANTED ME TO BUY ONE OF THEIR BATTIERIES BUT I DID NOT. I DROVE MY CARD TO SANDS CHEVROLET AND SPOKE TO SERVICE ADVISOR HENRY SMITH AND HE TOOK ME RIGHT IN. THEY CHECKED OUT THE STARTING SYSTEM AND BATTERY. THEY REPLACED THE BATTERY WHICH WAS UNDER WARRANTY WHICH SAVED ME OVER $200,00. IF I WOULD HAVE TO BUY ONE FROM AAA. AGAIN A JOB WELL DONE SANDS CHEVROLET AGAIN THANKS TO MR. SMITH TO TAKE ARE VEHICLE IN RIGHT AWAY More
by truemanbeach1
Dealership Inventory (318 Vehicles)
