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Henry Smith
Henry Smith | Page 11
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
192 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
23 yrs, 6 mos
192 Reviews of Henry Smith
February 28, 2017
JUMP START ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OL ON SATURDAY MY WIFE AND I WENT TO NHRA DRAG RACES IN PHOENIX. UPON MY RETURN I HAD TO HAVE AAA JUMP START MY VEHICLE. MY VEHICLE IS ONLY 1 1/2 HALF OLD. THE SERVICEMAN WANTED ME TO BUY ONE OF THEIR BATTIERIES BUT I DID NOT. I DROVE MY CARD TO SANDS CHEVROLET AND SPOKE TO SERVICE ADVISOR HENRY SMITH AND HE TOOK ME RIGHT IN. THEY CHECKED OUT THE STARTING SYSTEM AND BATTERY. THEY REPLACED THE BATTERY WHICH WAS UNDER WARRANTY WHICH SAVED ME OVER $200,00. IF I WOULD HAVE TO BUY ONE FROM AAA. AGAIN A JOB WELL DONE SANDS CHEVROLET AGAIN THANKS TO MR. SMITH TO TAKE ARE VEHICLE IN RIGHT AWAY More
by truemanbeach1
Verified Customer
February 19, 2017
I've not experienced this level of customer service in years With the exception of you folks, it seems like people have stopped providing this high level of customer service. When my rep learned that I inherited With the exception of you folks, it seems like people have stopped providing this high level of customer service. When my rep learned that I inherited the car after Dad passed, the rep researched every piece of information he thought I'd need. Also, since my bumper-to-bumper was about to expire, he looked at all systems to see if anything could be fixed. I can tell why my father purchased the car from this location. And I will drive out of my way to bring it back to your facility. Great work! More
by DKH2345
February 17, 2017
Excellent visit to Sands! From the phone call to driving away from the dealer, the customer service was outstanding. My appointment was quick and the staff is super friendly. H From the phone call to driving away from the dealer, the customer service was outstanding. My appointment was quick and the staff is super friendly. Henry my service adviser, is always on top of the ball getting me in and out efficiently always with a smile. He always ensure the visit was meaningful and ensures I continue to come back. More
by JRANKIN02
February 14, 2017
Henry knows Customer Service Henry (in service department) sets the standard for customer service. He listens to our concerns and follows through with answers to our questions. Henry (in service department) sets the standard for customer service. He listens to our concerns and follows through with answers to our questions. Henry was factor in our decision in purchasing another Chevy from Sands in 2016. More
by JOEL.P.OCONNOR
February 14, 2017
unknown reason for over chagre I did like the service and care of the attendants, service worker, office personnel, but for some reason the invoice and the charge receipt do not mat I did like the service and care of the attendants, service worker, office personnel, but for some reason the invoice and the charge receipt do not match. I was overcharged by about $10.00 I did not notice this until I got home and was filing the papers. Henry, in repairs, was talking to me while I was checking out and I just didn't see or ask about it at the time. More
by ENGELTERRI3
February 12, 2017
Listening to the customer They listen to you and tries to help you pick out what you want for the right price.They gave me a great deal and this is my second vehicle from them They listen to you and tries to help you pick out what you want for the right price.They gave me a great deal and this is my second vehicle from them since I moved to Arizona. More
by RHITE_RHITE
Other Employees Tagged: Andrew Pennington
February 09, 2017
Very prompt and very good work. Henry do an excellent job. Excellent. What else is there to say. Henry and his team always do a good job for me. I have brought three different Corvettes in for service, and Excellent. What else is there to say. Henry and his team always do a good job for me. I have brought three different Corvettes in for service, and have always been very satisfied. More
by GDREAGER
February 01, 2017
Time well spent having my vehicle serviced at Sands Chevy Sands Chevrolet employees are prompt, courteous, understanding and thorough. It's always a pleasure dealing with Henry Smith. He goes "above and beyon Sands Chevrolet employees are prompt, courteous, understanding and thorough. It's always a pleasure dealing with Henry Smith. He goes "above and beyond" to get the job done. More
by joepup45
February 01, 2017
Service I just want to thank Henry Smith. He is great and enjoy him everytime we take our vehicles there. He is.always nice and friendly to us. I just want to thank Henry Smith. He is great and enjoy him everytime we take our vehicles there. He is.always nice and friendly to us. More
by JWPOLISH
January 27, 2017
Accommodating Worked with us on conflicting schedules, supplied loaner vehicle to enable my wife and I to make important appointments. Worked to ensure all recall i Worked with us on conflicting schedules, supplied loaner vehicle to enable my wife and I to make important appointments. Worked to ensure all recall items were addressed and all questions were answered. We have worked with Henry Smith as our service advisor on our 2013 Silverado, 2015 Equinox, and our 2016 Colorado.Mr Smith has always been professional and curtious . Would recommend Sands Chevrolet of Surprise to family and friends. More
by Just saying
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