Henry Smith | Page 18

The Extra Mile Without a doubt, my Sands Dealership, along with my personal Service Advisor Henry, have exceeded my expectations. I own a Corvette and am very fussy Without a doubt, my Sands Dealership, along with my personal Service Advisor Henry, have exceeded my expectations. I own a Corvette and am very fussy about trusting it to just anyone. I even chose Sands to put my new ZR1 wheels on.my existing tires! Their price was better than the tire store, and they included a free lug nut replacement because the old ones "didn't fit quite right"! They even contacted my warranty company and replaced a leaking wheel seal while waiting for the lug nuts to arrive, at zero cost to me!! The Best Service anyone could hope for. More

by SNOWREFER Verified Customer Verified Customer

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MY OUTSTANDING YOUNG SERVICE MANAGER, MR. HENRY SMITH. MR. HENRY SMITH HAS BEEN TAKING CARE OF THE MAINTENANCE ON MY CAR FOR QUITE SOME TIME. HE IS PROFESSIONAL, CHEERFUL, WITH STRONG LEADERSHIP AND SO MR. HENRY SMITH HAS BEEN TAKING CARE OF THE MAINTENANCE ON MY CAR FOR QUITE SOME TIME. HE IS PROFESSIONAL, CHEERFUL, WITH STRONG LEADERSHIP AND SOCIAL SKILLS. IN FACT, YOUNG MR. SMITH DOES NOT ONLY HAVE A VAST KNOWLEDGE ABOUT CARS, HE UNDERSTANDS, AND IS PATIENT, WITH THOSE WHO DON'T! HENRY GETS THE JOB DONE IN A TIMELY MANNER, RESPECTING THE SCHEDULE NEEDS OF HIS CUSTOMERS, AS WELL AS THE DEALERSHIP. ALSO, HENRY IS LOYAL TO HIS SUPERVISOR AND TO HIS TEAM. HE SPEAKS HIGHLY OF BOTH, IN A GENUINE, SINCERE MANNER. HE IS A YOUNG MAN WHO TOTALLY ENJOYS HIS LEADERSHIP POSITION---VERY BRIGHT, CARING, AND A YOUNG FAMILY MAN. CONTINUE TO PROMOTE THIS EXTREMELY HARD-WORKING, DEDICATED SERVICE MANAGER. HE WILL NOT LET YOU DOWN! M. WOOD More

by MAJORMARY3 Verified Customer Verified Customer

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Fast and Courteous Service! My car was serviced and cleaned as promised, and ready to go on time with no surprises!! Thank You Henry... you did a great job! My car was serviced and cleaned as promised, and ready to go on time with no surprises!! Thank You Henry... you did a great job! More

by sfcola Verified Customer Verified Customer

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Best Service Dept Used Sands Chevrolet is the best service dept I have ever used in 35 Years. One of the reasons is due to my Service Advisor Henry Smith. I know when he Sands Chevrolet is the best service dept I have ever used in 35 Years. One of the reasons is due to my Service Advisor Henry Smith. I know when he says something need to be done, due to his knowledge of my auto and trust I have in him I just tell him to complete what needs to be done. You need to keep personal like Henry and Jake to keep the good Customer Service you have. More

by THRNLRD Verified Customer Verified Customer

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Zero successful services I had several tasks performed at Sands in 2015 before abandoning them entirely. None of the tasks were done right the first time, and many were never I had several tasks performed at Sands in 2015 before abandoning them entirely. None of the tasks were done right the first time, and many were never done right. They charged at least 60% more than my local independent mechanics (who, to be fair, do not offer "free" loaner cars). They introduced a chronic leak when changing drive train fluids; I brought it back three times but they were entirely unable to fix it. The third time, they tried to persuade me I had caused the leak myself by off-roading over rocks, despite the fact that I don't off-road. My local mechanic found and fixed the leak first time, which was on a completely different component than Sands claimed. Sands installed a new clutch that went bad within a year (the previous clutch lasted 16 years). They declined to fix it under warranty, claiming that a "nut, pin, and spring" had been removed from the clutch cable, presumably by another mechanic. My local mechanic informed me that there was no such hardware even involved in the clutch assembly, and performed a satisfactory repair. I'm sorry to have to say that I wouldn't recommend the Sands service department for any reason. More

by LHRANCH Verified Customer Verified Customer

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Great Service Department Sands Service department, expecially Henry Smith, is someone in this day and age that I can actually trust in what they tell me. Their prices are rea Sands Service department, expecially Henry Smith, is someone in this day and age that I can actually trust in what they tell me. Their prices are reasonable and the work they do is excellent. I cant say enought about Henry, a very very honest person. More

by LSTONER66 Verified Customer Verified Customer

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Service Everyone was very friendly and helpful. Nice experience. My only complaint is that you want a verbal review besides everything else. Alittle mu Everyone was very friendly and helpful. Nice experience. My only complaint is that you want a verbal review besides everything else. Alittle much. Makes you not want to complete these More

by CASEMAC Verified Customer Verified Customer

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Brakes Squeaked Was back to Sands Chev for my squealing brakes. This time Henry Smith was my Service Advisor. Henry gets 5 stars. He was very professional, road wi Was back to Sands Chev for my squealing brakes. This time Henry Smith was my Service Advisor. Henry gets 5 stars. He was very professional, road with my to hear the problem and didn't tell me it was something I had to live with as the previous Advisor had. Henry had my car back to me when promised and the problem seemed to be fixed. Sadly, the brakes have begun to squeal again, so I will be calling Henry to make another appointment. So Henry 5 Stars, technician.....................1 Star. More

by stephp361 Verified Customer Verified Customer

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Excellent service from the service writer, technicians . Service writer explain all the concern with my car , options , recommend time lines regarding preventive maintenance, visual review of concerns and it Service writer explain all the concern with my car , options , recommend time lines regarding preventive maintenance, visual review of concerns and item by. Item costF More

by AQUINEJACKSON Verified Customer Verified Customer

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Great service Henry Smith and the team worked to please us as a customer with professional and great service. Henry kept kept us informed every step of the way and Henry Smith and the team worked to please us as a customer with professional and great service. Henry kept kept us informed every step of the way and was a pleasure to work with. - More

by IMPALADALE Verified Customer Verified Customer

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