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Henry Smith
Henry Smith | Page 5
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
192 Reviews
Dealership Experience
13 yrs, 4 mos
Industry Experience
23 yrs, 5 mos
192 Reviews of Henry Smith
December 13, 2017
Service on my 2010 Chevy Express Conversion Van I received some very attractive service offers in the mail. One was for complete detail at 75% off regular price. The vehicle needed some service so I I received some very attractive service offers in the mail. One was for complete detail at 75% off regular price. The vehicle needed some service so I called Henry. He was excellent! everything was handled very well. Henry kept me informed and the end result was a vehicle that looks almost as good as the day I took delivery. More
by EKISSING
Verified Customer
December 11, 2017
Henry in the service department is the very best!! Henry is great, he is the best in customer service!! The service Director Derick is dishonest as is the sales department. I won't buy a another new ca Henry is great, he is the best in customer service!! The service Director Derick is dishonest as is the sales department. I won't buy a another new car at Sands again! I did not even want to buy a new car but was forced to as the service Dept and Chevrolet could not fix the AC in my crazy beautiful 2015 Z28 Camaro, Derick said he could do a buy back with Chevrolet since they can't fix the AC and for me to come meet him and he would set me up with the sales Dept to pick out a new Camaro that has AC that works and I would get $7,600 from Chevrolet to buy a new Camaro. I went to the dealership, Derick was not there and the sales department said I had to talk with Derick as they could not do anything. I bought a new ZL1 Camaro Paid top dollar for it and followed up on the issue wth Derick, I called him left a message and he never called me back. When I asked the sales Dept about next steps in getting the $7,600, they said they talked with Derick and as I already bought a car it was too late. I never got my $7,600. Thats rude and dishonest!! Same on Sands Chevrolet!! More
by CURTIS.S.HOAG
December 08, 2017
Excellent And Fast Customer Care This was a great experience! I need a ride back to work and they had an Uber their within minutes to get me back to work. They even had an Uber pick m This was a great experience! I need a ride back to work and they had an Uber their within minutes to get me back to work. They even had an Uber pick me up at work to bring me back to the dealership and gave me a loaner vehicle because they needed my car overnight. I was also able to schedule an appointment the very next day. Henry was my service contact and he did awesome taking care of everything! Well done Sands!! More
by PAULCLICK
December 07, 2017
Quick visit to pick up my car Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is th Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is the place to have service done. More
by FL66
December 04, 2017
Excellent Henry explained every thing they were going to and cane and spoke to me afterwards, took me to the cashier and then had my car ready for me. Henry explained every thing they were going to and cane and spoke to me afterwards, took me to the cashier and then had my car ready for me. More
by JEAN.CHARLTON
December 01, 2017
Customer service Sands has made "Customer Service" an action, rather than a lost art. Henry Smith was very well mannered, professional, knowledgeable and quick to serv Sands has made "Customer Service" an action, rather than a lost art. Henry Smith was very well mannered, professional, knowledgeable and quick to serve. Excellent. More
by GREDDIN
November 27, 2017
Henry Smith is the best Even though I live in Tolleson this is the only place I'll let work on my car Ruby Red. My service advisor is Henry and he is amazing. He's always hon Even though I live in Tolleson this is the only place I'll let work on my car Ruby Red. My service advisor is Henry and he is amazing. He's always honest, upfront and treats me great. I trust his advice and recommend him to any and everyone. The drive may be far but the service is worth it. More
by KISHA_NORMAN
November 21, 2017
Great experience Sands Chevrolet in Surprise AZ is by far the best dealership I’ve ever been to. I brought my truck in for an oil change and it was cheaper than I was Sands Chevrolet in Surprise AZ is by far the best dealership I’ve ever been to. I brought my truck in for an oil change and it was cheaper than I was quoted and finished faster than the time quoted as well. Fast, courteous and didn’t over promise anything. I’ll be going back there for sure. More
by CHRISRATTI
November 20, 2017
Truck service Great service in all respects. Went beyond to please thank you the service rep was courteous and helpful. I would use sands service again for buying Great service in all respects. Went beyond to please thank you the service rep was courteous and helpful. I would use sands service again for buying or service. More
by RANIKE260
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