Henry Smith
Henry Smith at Sands Chevrolet - Surprise

Henry Smith | Page 4

Service Writer

Sands Chevrolet - Surprise

16991 W Waddell Rd
Surprise, AZ 85388

not yet
rated
191 Reviews
not yet
rated

191 Reviews

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Dealership Experience

13 yrs, 1 mo

Industry Experience

23 yrs, 2 mos

191 Reviews of Henry Smith

January 09, 2018

Dealership Rating
Employee Rating

JOB WELL DONE !!! Henry ALWAYS makes sure i get the BEST experience possible when having my car service at Sands Chevrolet THANK YOU Henry for all you do More

by TMAC1OF3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 04, 2018

Dealership Rating
Employee Rating

service Henry is always so friendly and gets my car in and out very quickly. He explains in great detail any problems or issues with my car. I always get my More

by ELKRU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2018

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family! We appreciate your feedback!

January 01, 2018

Dealership Rating
Employee Rating

Great experience and Great customer service. Henry is always extremely helpful to our family and all of our cars. One of the things we love about working with Henry is that he is trustworthy and More

by tazmanalex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2018

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family! We appreciate your feedback!

December 29, 2017

Dealership Rating
Employee Rating

Great , friendly service We went in for our oil change , it's very convenient and I love how the person that took our car was the one to personally give us our keys back and f More

by MSLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Friedberg, Jean Jajou, Ken Ashby, Robert Wolf , Bryan Gendrich, Victor Morales

Dec 30, 2017

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family!

December 29, 2017

Dealership Rating
Employee Rating

Happy ... but Happy with service and service writer. But at times a little slow. Work was done well an all things wrong were communicated well at time of service More

by WCSANDERSON52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2017

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family!

December 28, 2017

Dealership Rating
Employee Rating

Henry was awesome and he kept in contact with me Everything went smoothly ! Without pressure he let me know a few more things my car needed! Nice man. And thanks all of yours hard work is very muc More

by Cees bor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashier

Dec 30, 2017

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family!

December 22, 2017

Dealership Rating
Employee Rating

About what I have come to expect I have had nothing but problems since I switched from Midway where I purchased my truck to Sands minutes from my house. This year my truck door was s More

by ADRIENX78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Wolf

Dec 28, 2017

Sands Chevrolet - Surprise responded

I am very sorry to hear about your unfortunate experience with us, that was never our intention. We appreciate your feedback and hope you give us a chance to make it right. Hopefully you won’t judge the entire company by this one experience that you encountered. We strive to be the best dealership in the west valley so please feel free to reach out to me directly anytime if you ever have any questions. If there is a way we can redeem your business please let me know. Thank you for your feedback, Veronica Trauthwein Customer Service Sands Chevrolet in Surprise 623-546-7064 Direct

December 22, 2017

Dealership Rating
Employee Rating

Great experience Car was in for major work to be done. Fast professional service. Called when anything came up. I received my car back within a couple days. Everything More

by SCOTT.CURFMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 28, 2017

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family!

December 21, 2017

Dealership Rating
Employee Rating

Bad customer service As soon as i walked in nobody greeted me or asked if I have been help, Robert was suppose to be helping me out but when I asked for him he said he did More

by DIEGOACOSTA146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Wolf

Jan 13, 2018

DIEGOACOSTA146 responded

Still No response!!!

Dec 21, 2017

Sands Chevrolet - Surprise responded

I am very sorry to hear about your unfortunate experience with us, that was never our intention. We appreciate your feedback and hope you give us a chance to make it right. Hopefully you won’t judge the entire company by this one experience that you encountered. We strive to be the best dealership in the west valley so please feel free to reach out to me directly anytime if you ever have any questions. If there is a way we can redeem your business please let me know. Thank you for your feedback, Veronica Trauthwein Customer Service Sands Chevrolet in Surprise 623-546-7064 Direct

Dec 30, 2017

Sands Chevrolet - Surprise responded

I have given the situation to the service manager. I will reach out to you as soon as I heard something. Thank you for your patience.

Dec 22, 2017

DIEGOACOSTA146 responded

I just felt pretty disrespected. I just really need a transmission flush for 2014 chevy silverado, you could help me with that if you`er able to.

Jan 14, 2018

DIEGOACOSTA146 responded

Its been about a week and still no response!!

December 13, 2017

Dealership Rating
Employee Rating

Service on my 2010 Chevy Express Conversion Van I received some very attractive service offers in the mail. One was for complete detail at 75% off regular price. The vehicle needed some service so I More

by EKISSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2017

Sands Chevrolet - Surprise responded

Thank you for your kind review of our valued employees & dealership. We are thrilled to have you apart of our Sand's family!

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