Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado | Page 18

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

Write a Review

315 Reviews of Herberto Delgado

July 22, 2021

Dealership Rating
Employee Rating

Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More

by ALLISONGRONKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 22, 2021

Volkswagen of Downtown Chicago responded

Allison, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

July 15, 2021

Dealership Rating
Employee Rating

Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More

by LANA.MCCALMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us this fabulous review, Lana! We sincerely value your business and look forward to your next visit.

July 14, 2021

Dealership Rating
Employee Rating

Heriberto always treat people in a professional manner and my car was out of there quickly and very clean, I always have a great experience there! More

by AVAR5580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. Herberto and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 12, 2021

Dealership Rating
Employee Rating

I wrote in the appointment note to fix the seatbelt and they did not. They called when the car was ready and when I asked about the seatbelt they said they would not be able to start working on it for anot More

by HAYLEY1218
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

July 12, 2021

Dealership Rating
Employee Rating

Bill Dolan was excellent! He did exactly what he said. Mr. Delgado's customer service, however, left a lot to be desired. I found my experience with him to be rude, condescending, and contrary to the conv More

by KAREN.SWINGER
Recommend Dealer
Yes

Other Employees Tagged: Bill Dolan

Jul 12, 2021

Volkswagen of Downtown Chicago responded

Thank you for sharing your thoughts about your recent visit to Volkswagen of Downtown Chicago. We're glad to hear that you had a positive experience with Bill. If you would like to discuss things in greater detail about Herberto, please reach out to us at your convenience, Karen. We appreciate your business and hope to see you again soon!

Jul 12, 2021

KAREN.SWINGER responded

The issue is at rest as far as I’m concerned. I appreciate your response.

July 10, 2021

Dealership Rating
Employee Rating

Excellent service, very thorough. My vehicle drives smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. More

by KARENEBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 10, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Karen, and for taking the time to leave us this wonderful feedback!

July 10, 2021

Dealership Rating
Employee Rating

Great customer service, they kept me up to date with what was going on with my car. Even did a ride along to solve the problem. More

by VERSHAWN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

Jul 10, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on your recent service visit. We're glad to hear that our team was so helpful to you!

July 06, 2021

Dealership Rating
Employee Rating

Great service team, great service! Luis took care of all the questions we had coming in and the car came back looking and driving great (always love the exterior wash!). More

by JennyVWdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 06, 2021

Volkswagen of Downtown Chicago responded

Thank you, Jenny, for the kind words for Luis and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 30, 2021

Dealership Rating
Employee Rating

IT WAS VERY BUSY AND RAN SMOOTHLY BUT THE LYFT WAS TROUBLESOME More

by CLASSYTOUCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza

Jun 30, 2021

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We will share your comments with our team and look forward to serving you again soon!

June 26, 2021

Dealership Rating
Employee Rating

They are professional, knowledgeable &kind. I appreciate They are professional, knowledgeable & kind. I appreciate their attention to my car. More

by kayhuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Kay! We appreciate you taking the time to leave us this wonderful feedback!

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