Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado | Page 19

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

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315 Reviews of Herberto Delgado

June 08, 2021

Dealership Rating
Employee Rating

Great service kept me in the loop as far as how long it would take, provided updates in a timely fashion. Friendly service provided at a great price. More

by kendumas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 08, 2021

Volkswagen of Downtown Chicago responded

Ken, Thank you for your business and this review. We're happy to hear Herberto and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2021

Dealership Rating
Employee Rating

I was under the impression that when I got my car back I was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it More

by timmccauley24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec , Miguel Meza

Jun 07, 2021

Volkswagen of Downtown Chicago responded

Tim, We appreciate your business and our team looks forward to serving you again soon!

June 07, 2021

Dealership Rating
Employee Rating

Check in and servicing process was easy. I was a little disappointed that I had an appointment at 7:30am and learned that the servicing technicians started work at 8am, but was pleased that my car appeared More

by stephanie.anne.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Volkswagen of Downtown Chicago responded

Stephanie, Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Herberto and our service team were able to help, and we hope to see you again!

June 02, 2021

Dealership Rating
Employee Rating

Great Guys. Great follow up. Did what they told me they would do. Got in and out in a timely manner. I will be back. I buy all of my parts from them More

by ROBBHULBURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Dolan

Jun 02, 2021

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 02, 2021

Dealership Rating
Employee Rating

Herberto scheduled my appointment and was very thorough with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to More

by wandanoyes
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza

Jun 02, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Herberto and Miguel to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

May 21, 2021

Dealership Rating
Employee Rating

Our experience was really great! Nick Freeman and Tracy Wilson were responsive and professional! We absolutely love our new Audi Q3. Would definitely purchase another vehicle from this dealership. More

by jjrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Freeman, Mark Newton, Tracy Wilson

May 22, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Audi Q3! We're thrilled that you found your experience with Nick and Tracy to be a positive one. All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

May 19, 2021

Dealership Rating
Employee Rating

Great people, easy to work with!They really cared about Great people, easy to work with! They really cared about my needs & didn’t try to “sell” me anything I didn’t want. Must visit them for your next VW! More

by DOUGLASTHOMAS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou , Nick Freeman, Mark Newton, Tracy Wilson

May 19, 2021

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2021

Dealership Rating
Employee Rating

I was told 1 price before service but paid extra amount after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. More

by QUEENYJAMISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Volkswagen of Downtown Chicago responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry to hear that we may not have met that goal in this case. Please don't hesitate to reach out to us directly if you would be willing to discuss this further. Thanks again for choosing Volkswagen of Downtown Chicago, we hope you will give us another opportunity to serve you!

May 10, 2021

Dealership Rating
Employee Rating

Very helpful/responsive in provide update/ETAs of cars! we have to send in cars for service alot and they are always very helpful and quick! More

by BKRAIMAN
Recommend Dealer
Yes
May 10, 2021

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

April 30, 2021

Dealership Rating
Employee Rating

The guys at 1111 N Clark are fantastic. The manager of service is a super guy. The all fall in directly behind as being stand up guys as well. The whole place is great. I’d buy a VW because the way they More

by CJBARD75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

May 01, 2021

Volkswagen of Downtown Chicago responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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