Herman Samaniego | Page 15

I was so glad to have been referred to Herman. From the moment I walked in I felt comfortable and at ease. Herman really listened to what I was looking for and kept all my considerations in mind. I never moment I walked in I felt comfortable and at ease. Herman really listened to what I was looking for and kept all my considerations in mind. I never felt pressured or overwhelmed. He explained everything very clearly, in a concise and easy to understand way. I drove off with the perfect vehicle for me and am incredibly satisfied with not only the service but the vehicle itself. I will never purchase a vehicle from anyone else, I'll return to Herman and his team again and again! More

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My experience with Herman Samaniego was excellent. He was knowledgeable and no-nonsense. The process was fairly quick, and I ended up with the EXACT car that I wanted at a reasonable price. It is a Lexus RX knowledgeable and no-nonsense. The process was fairly quick, and I ended up with the EXACT car that I wanted at a reasonable price. It is a Lexus RX 450h, in the color I wanted with the features I needed. Herman was quick to figure out my needs and he delivered on them. I ended up with a great car that I absolutely love! More

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Herman is the best!!! I came to lexus to lease a new car and met Herman for the first time. He is very knowledgable and knows lexus vehicles in side and out. After test driving a few cars we sat down and sp and met Herman for the first time. He is very knowledgable and knows lexus vehicles in side and out. After test driving a few cars we sat down and spoke for a while about the different options and what really was the best fit for me. Unlike other dealerships I have been to Herman wants to build a connection with the customer and makes sure that every customer that walks through Lexus is valued for life. After we looked at all my options we came to a conclusion and I went ahead and leased a car that I love and fits my budget perfectly. Herman went through every little detail in the car and any questions I had about the technology thats packed in side my GS. Throughout the process Herman was also available through email and cell phone at any time to answer questions. I would recommend Herman to everyone...you will not be disappointed!!!! More

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Friendly from beginning but most importantly knows how to save time for customer like me who does not want to spend hours in the dealer shop. It took me only 1 hour to do all the paper works and leave the sh save time for customer like me who does not want to spend hours in the dealer shop. It took me only 1 hour to do all the paper works and leave the shop with the new car. amazing!!! More

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Was contacted by Herman about my current leased vehicle and the option to turn it in early and drive away in a brand new leased vehicle of my choosing. Herman was great to work with and made the transition and the option to turn it in early and drive away in a brand new leased vehicle of my choosing. Herman was great to work with and made the transition from one lease to another easy. He is very knowledgable and knows the Lexus vehicles very well, he helped us make the right decision for our lifestyle right now. I look forward to working with Herman again when my current lease ends....if not before! More

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I am a long time Lexus owner, leasing a new RX every 3 years, Herman is always helpful with emails with me all the time before I get in (even when he was not in office). And it's an easy process for me to years, Herman is always helpful with emails with me all the time before I get in (even when he was not in office). And it's an easy process for me to drive my old RX in and get another one out. Before this, I never know buying or leasing a car can be so quick and easy. Thanks!! More

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Let me start by saying that Herman and Anita were wonderful! My active lifestyle led me to want to switch from a sedan to an SUV. My lease on my ES350 was not coming up until September, so I was happ wonderful! My active lifestyle led me to want to switch from a sedan to an SUV. My lease on my ES350 was not coming up until September, so I was happy to see an email from Anita that I might be able to get out of it sooner. I was honest with her and said I did not think I could afford a Lexus SUV and that I would likely have to leave Lexus. Bottom line, Herman and Anita worked with me to find the right SUV for me at a price I could afford and on terms i could manage. This is the 3rd car I've leased with Herman helping me every step of the way. Buying/leasing a car is stressful for us all, but I found it especially stressful, being a single woman and going through the entire process alone. I feel like they truly had my best interest at heart. I highly recommend Lexus Stevens Creek and especially the dynamic duo, Herman and Anita! More

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This was my first upgrade into the luxury car market. I drove a 2001 Honda Civic and after finishing all my education and training and being out in the real world I thought it was time to reward myself. I drove a 2001 Honda Civic and after finishing all my education and training and being out in the real world I thought it was time to reward myself. I worked with closely with Anita, Herman, and Edward and they are an excellent team. Herman and Eddie helped us pick the right vehicle for our needs. We chose a 2013 CT200h. Herman showed us all the pros/cons of each different model and the features that made this vehicle special. Eddie was knowledgeable and honest and really took the time to understand our needs and made appropriate recs. Anita was great! She took the time to go over EVERY financing option in terms of lease, buy, etc. We went through every fathomable way to save $ and come out on top. She explained lease formulas clearly and was very kind. She even offered to watch my young children so I could test drive with my wife. Now, that is impeccable service. Anita knows her stuff and will work with you and your family to put you into the Lexus that is right for you. I highly recommend this place More

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So I originally went to Lexus to talk about the equity on my car and wanted to hear what the sales person had to say. I was met by Ann and Herman and started to go through some numbers. I looked around the my car and wanted to hear what the sales person had to say. I was met by Ann and Herman and started to go through some numbers. I looked around the CPO lot but didn't find anything that caught my eye - mind you wasn't really in the market to roll out with a new car. And then Herman suggested leasing a new Lexus. I told him to run the numbers and we can go from there while Ann took us for a test drive. I was amazed with the new 2013 GS350, from the amenities and conveniences, especially the power and handling. Herman made it easy for me to understand my options and worked with my budget and current financial situation, while Anita assisted me with the leasing details. I've always been treated with respect at Lexus of Stevens Creek whether I was wearing a blazer (when I got my IS) or was in sweats (when I got my GS). I highly recommend Lexus of Stevens Creek when you are in the market for a great luxury and reliable car! More

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To whom it may concern, When i came in to view the car To whom it may concern, When i came in to view the car i saw online, it was scratched on the outside and had burn marks on the inside and (apparent To whom it may concern, When i came in to view the car i saw online, it was scratched on the outside and had burn marks on the inside and (apparently) was listed with a certified pre-owned price. Herman made no concession on the price for the damage as it was already "such a great deal". I learned that the dealership would not review the car for what was needed to certify it (so i wouldn't know what the problems were if i bought it without being certified) unless i opted to pay the increase. The cost to have it certified was almost 7% of the total sale price! After deciding (with help) that i should pay the increased, non advertised cost, I found after the inspection that the car needed 4 new tires, wipers and a slew of other minor fixes! that $1,000+ cost is something you would have hit me with blindly after my next required check in to keep my certified warranty valid! What happened to the idea of selling a car for what its listed at? Just tell me the price up front, no gimmicks! I had to wait an unknown amount of time for the inspection and changing of tires. I was told a few days, but it took over two weeks and I had to do the mole work to find someone who could provide me a straight answer on an expectation of when i would get the car that i had already put 15K down for. I personally had to call the dealership to find the service number (different location), the service manager then had to get back to me once he figured out what car was mine and still could not set my expectation for when i would get my car. All in all i was unable to get an effective expectation on anything, be it the price, problems, turn around or delivery date of my purchase. None of this included the finance manager who insisted i was STUPID for asking what the FINAL price would be (has he tried to up sale quite a bit, presumably due to his commission structure) since "that should have already been covered by the salesman before i met with him"! I felt like the JPmorgan customer being refereed to as a "muppet"! Please don't infer from the negative connotation of this message that i am an overall negative person who's incapable of being pleased. Quite the contrary, i simply expect to be treated fairly, up front and made to feel as if i am a customer and not the middleman between a company and its $. needless to say i will not be looking for any other business from this dealership. Should i need service or another car i will be going to another Lexus dealership and recommend the same to any who ask. Sincerely, Nate Tockerman More

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