Holly Johnson | Page 11

The team at NYE were very thorough and worked with my insurance and myself to complete the job. They helped me initially when they informed me that the damage caused by rodents may be covered by my insur insurance and myself to complete the job. They helped me initially when they informed me that the damage caused by rodents may be covered by my insurance. I removed one star as the dealership had my vehicle for about a week, did close to $10k worth of work on it and returned to me without a quick wash to the outside. Seems like a dealership should be able to do that for their customers when doing that extensive of a job. A car wash was included at other dealerships I’ve used before coming to NYE. More

by katehannon Verified Customer Verified Customer

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I recently visited Nye Toyota for a service appointment, and I couldn’t be more impressed with the experience! From the moment I walked in, the staff was welcoming, professional, and attentive. The service and I couldn’t be more impressed with the experience! From the moment I walked in, the staff was welcoming, professional, and attentive. The service team took the time to explain everything clearly, ensuring I understood what was needed and why. More

by ERINHENCE2 Verified Customer Verified Customer

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Just sent in complete survey, but received noreply sent. Told could not do 8 am apt so made it for 1 pm. Security light not working & battery needed to be jumped for last 3 weeks. Read email next day to f Told could not do 8 am apt so made it for 1 pm. Security light not working & battery needed to be jumped for last 3 weeks. Read email next day to find out confirmation on apt was 8 am not 1 pm. Told apt would take 1-3 hours, got call next day at 12:30 pm security light was working, what about battery...not checked yet?? Had car for over 24 hours & original problem not even looked at yet??? Not sure of people listed More

by judemccoppin Verified Customer Verified Customer

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Good, quick service. Always friendly. Made recommendations for vehicle needs, but no pressure. Great service. Always friendly. Made recommendations for vehicle needs, but no pressure. Great service. More

by Randy R. Verified Customer Verified Customer

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I spoke with Clayton on Friday to schedule my appointment the following Monday. Upon my arrival; I was greeted by Andrew. Both were very professional and helpful. Andrew kept me updated on the status of m the following Monday. Upon my arrival; I was greeted by Andrew. Both were very professional and helpful. Andrew kept me updated on the status of my vehicle and explained the results in laymen's terms. I have been a customer of NYE Toyota since 2014 and have no plans on going anywhere else! Keep on doing what you do! More

by ROACH.LJ Verified Customer Verified Customer

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Car required major repair while under warranty. Took 2 weeks for Toyota to send parts from out of state to dealer. Service manager just short of rude when I questioned after 1 week as to what was g Took 2 weeks for Toyota to send parts from out of state to dealer. Service manager just short of rude when I questioned after 1 week as to what was going on after no communication from him. He implied I should just deal with it because “I gave you a loaner “ then pushed me off to the parts manager who was great- looked into what the problem was with delivery and communicated with me regularly. Customer service rep was also pleasant and helpful. I am giving serious thought to getting rid of this vehicle based on the repair required even though still under warranty. As long as I do own it any future work will be done at another Toyota dealership. Will not purchase another vehicle from this dealer. General manager is constantly on TV and radio about selling cars, but never discusses anything about what will happen after the sale. Have heard many similar comments from other locals. More

by jcahill6 Verified Customer Verified Customer

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Nye Toyota is the best. There services are second to none. They always inform me of any service i may be needing. I would recommend Nye Toyota to everyone. There services are second to none. They always inform me of any service i may be needing. I would recommend Nye Toyota to everyone. More

by Billjets7 Verified Customer Verified Customer

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Holly was professional, knowledgeable, accessible, prompt and a great communicator: She provided outstanding customer service. and a great communicator: She provided outstanding customer service. More

by RGRIFFITH1 Verified Customer Verified Customer

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Everything done as discussed. Happy with all around service. Pleasant interaction with all involved at dealership. Happy with all around service. Pleasant interaction with all involved at dealership. More

by womandance Verified Customer Verified Customer

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All the staff were pleasant, well trained and thorough. They identified the repair needs and set up a day to complete the repair. Cost estimates were accurate. They identified the repair needs and set up a day to complete the repair. Cost estimates were accurate. More

by EDWREID Verified Customer Verified Customer

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