AI booking is disrespectful of my time, the service is
almost useful, but asking question for information all provided is wasteful. The AI call center background is detracts from the experience.
The
almost useful, but asking question for information all provided is wasteful. The AI call center background is detracts from the experience.
The ACA warranty is difficult to use, and it feels like the the service reps discouraged the use of it. Right now I feel like I wasted 5k on that warranty.
Generally, Nye went from a honest broker, small town dealer to a faceless corporation.
Generally because of the ACA warranty, and AI booking, I’ll avoid using nye.
More
by Dan
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
NYE Toyota responded
Dan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Jul 28, 2026 -
Dan responded
Dear Nye, thank you for your response requesting my details to resolve any issues. I did not choose to use dealerrater.com. This process was established by you to collect feedback. Your process should be thorough enough to resolve issues and contact customers without adding additional burden.
Additionally, to provide feedback through your preferred method, I had to sign up with a 3rd party company— another set of terms and conditions, another company selling my information, another vulnerability for my information to be stolen. I do see a positive benefit, that force online reviews can build a large base of customer reviews/rating.
If you wish to help resolve concerns, please leave contact information, and I’ll reach out.
Thanks for your reply,
Dan
Very pleased with our recent service appointment.
Excellent communication and support. Our vehicle had an issue after service that was addressed the very next day. Thank you!
Excellent communication and support. Our vehicle had an issue after service that was addressed the very next day. Thank you!
More
by cclevela
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
NYE Toyota responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Heather made sure my needs were met and the expected
service was performed in a very short period of time. I neede a new part, it was in stock and we scheduled an appointment 2 days later and the serv
service was performed in a very short period of time. I neede a new part, it was in stock and we scheduled an appointment 2 days later and the service was done in about 40 minutes.
More
by Grtrwomin s
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
NYE Toyota responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
It was great.
Everyone was good. Very professional. Liked them was done in the time
Everyone was good. Very professional. Liked them was done in the time
More
by ghst664
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
NYE Toyota responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
We always appreciate the exceptional service we receive
at Nye Toyota. Everyone is friendly and professional.
at Nye Toyota. Everyone is friendly and professional.
More
by rickpregent
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
NYE Toyota responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Always great customer service.
Nye is timely with appointments and never pushy about additional sales or service. Highly recommended!
Nye is timely with appointments and never pushy about additional sales or service. Highly recommended!
More
by ces1988
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
NYE Toyota responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
They at first told me a problem with the check engine
light which I did not know but come to find out they were looking at a different vehicle, not mine. That was rather concerning. Service and inspect
light which I did not know but come to find out they were looking at a different vehicle, not mine. That was rather concerning. Service and inspection was done in a timely manner.
More
by JRITCHIE3
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
NYE Toyota responded
We appreciate your feedback and are eager to better your return experience.
The appointment was easy to make online.
They have late appointments so I can go after work and it was done quickly.
They have late appointments so I can go after work and it was done quickly.
More
by Tina.edelman56
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
NYE Toyota responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Andrew was knowledgeable, friendly and efficient.
In the future I'm going to call him directly
In the future I'm going to call him directly
More
by dwteuscher
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
NYE Toyota responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Eric was amazing.
He took the time to set our phones and shower us everything
He took the time to set our phones and shower us everything
More
by dongeo3
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Brockway
, Ashton Keegan, Tamera Moyer
May 21, 2026 -
NYE Toyota responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!