Holly Mastrodonato | Page 2

They always take great care of my vehicle and let me know what needs to be done. what needs to be done. More

by LTRIF Verified Customer Verified Customer

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I had a scheduled service appointment at 8:30 AM to have a check engine light diagnosed. What followed was one of the most frustrating and disorganized service experiences I’ve ever had. When I dropped t a check engine light diagnosed. What followed was one of the most frustrating and disorganized service experiences I’ve ever had. When I dropped the vehicle off, I was told I would receive a call once the mechanic evaluated it. After hearing nothing all day, I called around 3:00 PM and was told the vehicle hadn’t really been looked at yet, but that the mechanic thought the motor might be bad. I was told I would receive a follow-up call shortly. By 5:00 PM—still no call—I reached out again. At that point, I was told the mechanic now believed the engine was “shot” due to internal oil burning, and that my vehicle was already being towed to another dealership in Cleveland for further inspection. This was done without my knowledge or consent, and I was not even told which dealership it was being sent to. The next day, I received no call. I contacted the original service department multiple times just to find out where my vehicle was, and each time I was told “someone will call you today.” No one ever did. After two days of no communication, I had to personally call around to multiple dealerships until I finally located my vehicle. When I did, the receiving dealership had no information about me, no work order, and no idea why the car had been sent there. My vehicle then sat untouched for nine days with no diagnosis, no updates, and no accountability from anyone involved. In the end, I had to pay out of pocket to have it towed home myself. To summarize: No communication unless I initiated it Major decisions made about my vehicle without my consent No transparency about where my car was being taken Complete breakdown in coordination between dealerships My vehicle effectively abandoned with no action taken I drove the vehicle in under its own power without any major drivability issues, yet within hours I was being told the engine was “shot” with no clear diagnostic explanation provided. This experience showed a serious lack of professionalism, communication, and basic customer care. I would strongly recommend others think carefully before trusting this service department with their vehicle. More

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Great experience. From sales consultant Andrew Epperly to GM Brett Clapham to VIP manager Michael Whatley Jr all were low key and transparent. Great customer service From sales consultant Andrew Epperly to GM Brett Clapham to VIP manager Michael Whatley Jr all were low key and transparent. Great customer service. More

by VBEHNE Verified Customer Verified Customer

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Holly and Mara are very helpful when servicing my vehicle. Scheduling for service has been very accommodating. vehicle. Scheduling for service has been very accommodating. More

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Wonderful care Friendly Job well done as far as I can tell. Right on time tell. Right on time More

by KLOUISEKOVACS Verified Customer Verified Customer

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Everything was good and Andrew Epperley even walked around with me and help look at cars for my sister as I waited for my oil change around with me and help look at cars for my sister as I waited for my oil change More

by Weasel199829 Verified Customer Verified Customer

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Great service Great service. I would definitely recommend to a friend in need of good service I would definitely recommend to a friend in need of good service More

by M.PRIHODA Verified Customer Verified Customer

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Great Done Nice ? ? Great Great Great Great Great Great view Great Great Great Great h happy Great Great ? Great Great Great Great Great Great view Great Great Great Great h happy Great Great More

by parker.alan Verified Customer Verified Customer

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They took care of my issue with the professional manner In a timely fashion and car was done as promised on time In a timely fashion and car was done as promised on time More

by Skochis42 Verified Customer Verified Customer

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Mechanic Brandon, always does a good job. Usually there are snacks and coffee available while waiting for a vehicle, however, no snacks and coffee were available. Alice is a great saleslady Usually there are snacks and coffee available while waiting for a vehicle, however, no snacks and coffee were available. Alice is a great saleslady! More

by ESHLEMANS2006 Verified Customer Verified Customer

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