They took care of my issue with the professional manner
In a timely fashion and car was done as promised on time
In a timely fashion and car was done as promised on time
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by Skochis42
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Feb 19, 2026 -
Spitzer Chevrolet Amherst responded
We’re pleased our team handled your Chevrolet Colorado issue with professionalism and completed everything on time. Thank you for highlighting the prompt service and clear communication. We look forward to assisting with any future service needs.
Mechanic Brandon, always does a good job.
Usually there are snacks and coffee available while waiting for a vehicle, however, no snacks and coffee were available. Alice is a great saleslady
Usually there are snacks and coffee available while waiting for a vehicle, however, no snacks and coffee were available. Alice is a great saleslady!
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by ESHLEMANS2006
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Spitzer Chevrolet Amherst responded
Thank you for the five-star rating and for entrusting your Chevrolet Equinox to our team. Your comment about snacks and coffee has been noted and shared with Holly to help improve future visits. We’re glad our technician’s work and sales support left a positive impression.
The first apt I had, the part wasn't available and I
didn't know until and hour and a half after I dropped the car off. They should have never scheduled the apt if they didn't have the part. The second
didn't know until and hour and a half after I dropped the car off. They should have never scheduled the apt if they didn't have the part. The second apt went fine
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by chrisandjustina
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Feb 19, 2026 -
Spitzer Chevrolet Amherst responded
Chris and Justina, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Refusing to cooperate with gm customer service's request
for invoices for why my car is having so many issues in a short time span.
for invoices for why my car is having so many issues in a short time span.
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by ashleysp75
Verified Customer
Verified Customer
Feb 11, 2026 -
Spitzer Chevrolet Amherst responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ashley, and hopefully, we can get to the bottom of this.
Everyone at the Spitzer dealership is very helpful and
pleasant. Work being done on our vehicle is always done in a very timely manner.
pleasant. Work being done on our vehicle is always done in a very timely manner.
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by dmickey65
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2026 -
Spitzer Chevrolet Amherst responded
It’s wonderful to know our team delivered friendly service and completed your Chevrolet work promptly. Thank you for sharing your experience. We look forward to welcoming you back.
Operates with the customers best interest first Holly
goes above and beyond and is very understanding
goes above and beyond and is very understanding
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by rburns6
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Jan 24, 2026 -
Spitzer Chevrolet Amherst responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
I have been going there for a long time and I like the
way you are taken care of with the service that you get
way you are taken care of with the service that you get
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by Cheryl Petsche
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Jan 21, 2026 -
Spitzer Chevrolet Amherst responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
The repair process was easy and affordable.
Bla bla bla Bla bla bla Bla bla bla
Bla bla bla Bla bla bla Bla bla bla
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by Honus63
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Spitzer Chevrolet Amherst responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Easy check in and service is a timely manner!
A comfortable waiting area! Goodbye No
A comfortable waiting area! Goodbye No
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by DBRAGGOHIO
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Jan 16, 2026 -
Spitzer Chevrolet Amherst responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Easy to schedule.
Completed work on time. Very pleased with staff and would recommend their service.
Completed work on time. Very pleased with staff and would recommend their service.
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by ed.kovacik
Verified Customer
Verified Customer
Other Employees Tagged:
Holly Mastrodonato
Jan 10, 2026 -
Spitzer Chevrolet Amherst responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
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