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Spitzer Chevrolet Amherst responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Chevrolet Amherst.

Spitzer Chevrolet Amherst responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Spitzer Chevrolet Amherst responded

Thank you for choosing Spitzer Chevrolet Amherst. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Spitzer Chevrolet Amherst responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Chevrolet Amherst.

Spitzer Chevrolet Amherst responded

Ray, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Spitzer Chevrolet Amherst responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Chevrolet Amherst. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Chevrolet Amherst responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Chevrolet Amherst. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Chevrolet Amherst responded

Good evening and thank you for letting us know of your concern. This is Jason Eyman the General Manager for the Chevy and Volkswagen stores. Unfortunately, some, but not all calls are recorded. I will be looking into this immediately and I do appreciate you bringing this to our attention. Most importantly, were you able to get your concern of the oil reset resolved? This is something I will also be looking into. You’re welcome to call or text me directly anytime and I’ll be happy to assist. Thank you again for bringing these concerns to my attention Jason Eyman General Mgr 330-886-2767

Spitzer Chevrolet Amherst responded

John, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

Spitzer Chevrolet Amherst responded

Brett, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.