Holly Rivera | Page 14

Repair dented bumper while in for service of recall notice "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my i "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department! More

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Not treated fairly The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties . More

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Repair of driver-side sun visor The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt an The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships. More

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Service Department I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team. More

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Three Toyota"s owner! I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent product and Gloucester Toyota is an excellent dealership! Doug Updike, service manager; Lee Hollinsworth, parts department; and Holly in service; have kept my vehicles running for years! Each employee at the dealership goes above and beyond serving the customers. I highly recommend Gloucester Toyota! More

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LOVE Gloucester Toyota I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. They took the time to find me the right car and at a great price. I now use Gloucester Toyota for service and love Holly and Justin. They always great me with a smile and get my car in and out quickly. While there are no perks like free manicures...who cares. I come for car service not a day at the spa. Thanks to Gloucester Toyota for a great experience. More

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Ms. Hooly always has a smile in her voice and on her face. She is patient with the autmobile challenged, such as myself.Ms. Holly always explains things so even I can understand them. Great customer ser face. She is patient with the autmobile challenged, such as myself.Ms. Holly always explains things so even I can understand them. Great customer service. More

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This has been the best overall experience of any new vehicle buy in my life. A GREAT dealership with GREAT people. I hope to be able to recommend this dealership to many, many of my friends. vehicle buy in my life. A GREAT dealership with GREAT people. I hope to be able to recommend this dealership to many, many of my friends. More

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This is a very good dealership because of their excellent service and polite, knowledgeable folks. It's easy to get an appointment or re-schedule one for car service. I've also found the service guys more th service and polite, knowledgeable folks. It's easy to get an appointment or re-schedule one for car service. I've also found the service guys more than willing to explain problems that come up such as a noise I couldn't pinpoint when driving over 35 mph. It turned out to be due to tire "cupping" and I was shown the culprit in the tread which I'd never have spotted on my own. They also tell the truth which in this case involved the fact that the Prius is a very heavy car for a small sedan, due to all those batteries - and that I shouldn't expect the tires to last as long as with other cars of the same size. More

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All the staff are very professional and courteous. From the moment we stepped back onto the lot (repeat customer), we were greeted and assisted, not your usual pushy salesmanship experience. All were will the moment we stepped back onto the lot (repeat customer), we were greeted and assisted, not your usual pushy salesmanship experience. All were willing to workout a price we could all be happy with, especially me--even over the phone. Upon agreement, came back to the dealership and finalized the deal. Gary Simmons was the salesman and each time I return to the dealership for service/parts, he always remembers me and takes the time to say hello, and sends out email reminders for servicing--a true gentleman. As for the service department, Holly is a gem and doesn't try to sell me on unnecessary service--just the facts. As for the parts department, Lee Hollingsworth is fantastic--goes the next step to ensure he can provide you the right part(s) at the best price--very competitive in parts pricing. For the Hampton Roads area, this is the only Toyota dealership I am willing to work with. Tried out others and felt taken advantage of, just another number to them. Willing to pay the toll fee to Gloucester each time, worth the price for great service! More

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