Holly Rivera | Page 13
Service Advisor
Gloucester Toyota
6357 George Washington Memorial Hwy
Gloucester, VA 23061
138 Reviews
Write a ReviewDealership Experience
27 yrs, 2 mos
Industry Experience
27 yrs, 2 mos
Languages Spoken
English
138 Reviews of Holly Rivera
February 23, 2020
The website was realistic. There were no additional fees for buying a vehicle. The sales representative, Steve Norwood, was most gracious and helpful. Buying was the easiest and least stressful in all my y for buying a vehicle. The sales representative, Steve Norwood, was most gracious and helpful. Buying was the easiest and least stressful in all my years of car buying. More
Other Employees Tagged: Anne Earman , Steve Norwood
March 17, 2019
Found the perfect vehicle I had a very good experience at Gloucester Toyota. They were very helpful and eager to get me what I wanted for a great price. I had a very good experience at Gloucester Toyota. They were very helpful and eager to get me what I wanted for a great price. More
Other Employees Tagged: Cameron Barrow , Steve Norwood
March 07, 2019
Miracle Workers I came in not expecting to be able to get much from my 2010 Prius (which I loved!!) Gene B. worked his magic, again and I left with a LOT more vehicle I came in not expecting to be able to get much from my 2010 Prius (which I loved!!) Gene B. worked his magic, again and I left with a LOT more vehicle than I arrived with!! Always a pleasure doing business with Gene and everyone else here st Gloucester Toyota. More
Other Employees Tagged: Justin McAndrews , Gene "Cottontop" Brundege
July 29, 2018
Great people to deal with Keith Parker is a first rate salesman. He was very patient with us and was very knowledgeable about the Rav4 we ultimately purchased. He answered all Keith Parker is a first rate salesman. He was very patient with us and was very knowledgeable about the Rav4 we ultimately purchased. He answered all of our questions, some more than once. We got a good deal and were treated with respect throughout the process. Once we got to the Finance Office, Jeff explained all of the forms we had to sign. He showed us the options with no pressure to buy the extras. We highly recommend Gloucester Toyota in general and Keith Parker in particular.. More
Other Employees Tagged: Jeffrey Brown, Keith Parker
July 04, 2018
Number One in Customer Service. For over twenty years, I have either leased or owned several Toyota vehicles. Why? TOYOTA’S are one of the most RELIABLE Vehicles made. My experience For over twenty years, I have either leased or owned several Toyota vehicles. Why? TOYOTA’S are one of the most RELIABLE Vehicles made. My experience with Gloucester Toyota was above and beyond, the best. My Expectation levels, were away above PAR ( Standard of Excellence) with Gloucester Toyota. In Conclusion, at Gloucester Toyota, you are treated, as one of Family, not a number. More
Other Employees Tagged: Cameron Barrow, Anne Earman, Justin McAndrews , Jessie Baez-Thomas, Gene "Cottontop" Brundege, Gary Edmondson, Keith Parker, Brian Tate, Tommy Wheat, Angus
August 10, 2017
Great Service on my Toyota I have had several visits to this dealership for service on my Toyota. They are very helpful and go out of their way to accommodate my schedule for r I have had several visits to this dealership for service on my Toyota. They are very helpful and go out of their way to accommodate my schedule for routine service. The waiting room is small but comfortable and the staff in the office who take your payment are also very helpful and friendly. I have been used several other dealerships throughout the years and Gloucester Toyota might not be the biggest, but it is my favorite! More
July 22, 2017
Service I can Trust I bought my Camry from Gloucester Toyota in 2002 and have taken it there for all its maintenance, repairs and inspections. The work has been complete I bought my Camry from Gloucester Toyota in 2002 and have taken it there for all its maintenance, repairs and inspections. The work has been completed timely and well and the cost has been reasonable. As a woman who doesn't know much about cars, it's important to have a place you can trust. And long-time employee, Holly, is the face of Gloucester Toyota to me. She is upbeat, knowledgeable, and a pleasure to work with. I actually enjoy calling to make appointments. More
June 15, 2017
Courteous, friendly hometown service I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a fact I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a factory problem with the torque converter and the problem would be fixed under warranty. Very good news. They also told me my car would be ready to pick up on Thursday and it was ready Wednesday at noon. Everyone was kind and friendly and attentive. I couldn't ask for a more positive experience. More
May 11, 2017
Repair dented bumper while in for service of recall notice "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my i "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department! More
Other Employees Tagged: Justin McAndrews , Gene "Cottontop" Brundege, Randy in service
May 03, 2017
Not treated fairly The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties . More
Other Employees Tagged: Doug Updike

