Holly Rutherford | Page 4

New truck shop is great & Holly kept me informed every step of their diagnosis while i waited step of their diagnosis while i waited More

by krousselot1 Verified Customer Verified Customer

Helpful 0

Report | Print

Service advisor was great whoever worked on my jeep didn’t put cabin air filter in and left glovebox and other pieces on floorboard when they returned it to me. Also I just had to change my battery and didn’t put cabin air filter in and left glovebox and other pieces on floorboard when they returned it to me. Also I just had to change my battery and noticed my fluids were not topped off looks like coolant and brake below minimum. Now I have to check my engine air filter because I not confident it was changed. More

by et984 Verified Customer Verified Customer

Helpful 0

Report | Print

Service department is very goo for my standard engine maintenance! Everything done correctly without issues. maintenance! Everything done correctly without issues. More

by JoseInterian Verified Customer Verified Customer

Helpful 0

Report | Print

very good service very friendly and everything on time , recomendable. highly recommend this service ! Very good! recomendable. highly recommend this service ! Very good! More

by terdevon Verified Customer Verified Customer

Helpful 0

Report | Print

My Service Advisor, Christi, is very helpful and knowledgeable. Amazing experience and great writer. Would recommend 10/10 knowledgeable. Amazing experience and great writer. Would recommend 10/10 More

by pnanna16 Verified Customer Verified Customer

Helpful 0

Report | Print

Superb Service! This is the second time that I bring my Jeep Wrangler in for service at Arrigo Dodgr/Jeep and I have nothing but compliments for them, but specifical This is the second time that I bring my Jeep Wrangler in for service at Arrigo Dodgr/Jeep and I have nothing but compliments for them, but specifically this time around my experience with my assigned service advisor (Holly) was beyond amazing... I explained to her that I was bringing my car in for Oil Change before I went on a road trip out of the state, but also that it had a little oil leak on the side of the engine... and wanted to see if we could possibly take care of it before the trip. With only a day and a half between an oil change, an oil leak and my road trip she said she couldn't promise anything but would try her very best. By the end of the day she had diagnosed the car and already started working on the leak, and by noon the next day my vehicle was fixed, serviced and ready to go for my trip! She also kept me informed of everything multiple times a day.... This is how service is done! This is an example for many other service departments to follow. I hope she gets the praise and recognition she deserves. She was professional, knowledgeable but more than anything she showed that she cares. Thank you Holly! More

Helpful 0

Report | Print

A long time customer. First with a Jeep Commander and now. RAM 1500. Great service and good prices Thanks now. RAM 1500. Great service and good prices Thanks More

Helpful 0

Report | Print

Great fast service, with all your Mopar parts and Accessories Quickly available. Most all service writers are friendly and knowledgeable Accessories Quickly available. Most all service writers are friendly and knowledgeable More

Helpful 0

Report | Print

The parts guy was really helpful in finding my 1993 jeep wrangler parts to make my day wrangler parts to make my day More

Helpful 0

Report | Print

My husband and I had a good experience with the sales team when I purchased my certified preowned vehicle on Oct. 16, 2021. Since then, however communication with the sales team and service department ha team when I purchased my certified preowned vehicle on Oct. 16, 2021. Since then, however communication with the sales team and service department have been horrible! My vehicle went in for service Friday October 22 with the expectation of driving it home that day. I had a 10:00 appointment that had been scheduled for me by the sales team. When I arrived and confirmed the work that was to be done, the service advisor responded with, “okay, I guess we’ll be getting you a rental” . I replied, “what? I wasn’t expecting that. How long should it take? She said, well, I don’t know about that whole situation...Let me take it and go find out how long and come back to give you an idea.” She returned to me over an hour later. She let me know that they were going to get me a rental vehicle for the weekend to return on Monday when I come back to retrieve my vehicle. Meanwhile, in that hour, my vehicle was not moved from under the service bay where I had left it. Indicating, that no one had even looked at it. Monday came and I left a message for the service advisor. The one and only time she did return my call, to let me know that my vehicle would not be ready that day. They were waiting on a headlight that was ordered and were expecting to come in Wednesday. Okay, well, I made the drive to the dealership anyway to swap out the rental. When I was leaving, I saw my vehicle in the parking lot. I took a ride over to see it when I discovered it was caked in mud like someone had taken it for a little off-road joyride (it’s a Jeep). When I brought it to the service managers attention he didn’t have much to say. When I inquired further, he assured me that he would find out what happened and let me know. He did not even apologize. I have yet to hear from him about what happened. On Tuesday morning, around 6:30 am, I received an e-mail that the part had been delivered. I called the parts department to confirm and he said “when would you like to come pick it up”? To which I replied, “my vehicle is in your service department right now”. “Okay, let me transfer you to your service advisor”. I left her another voicemail. No return call all day on Tuesday. My husband called to speak to the service manager. He was told, “he’s with another customer right now. As soon as he is finished he will call you back”. Guess what?! Yup, you guessed it, he did not call back. Here we are, it’s Wednesday, October 27, 2021. I have left multiple voicemail messages with my service advisor over the last 6 days. She has returned one phone call. I left a message this morning, I have not yet heard if my vehicle will even be ready to pick up today. If I could give negative star reviews for the lack of customer care at Arrigo West Palm Beach, I would. The lack of communication, lack of urgency, and lack of respect are deplorable. Do better, Arrigo! More

Helpful 0

Report | Print