Hong Ly
Hong Ly at Lexus Stevens Creek

Hong Ly

Service Consultant

Lexus Stevens Creek

3333 Stevens Creek Blvd
San Jose, CA 95117

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5.0
14 Reviews

Languages Spoken

English English

5.0

14 Reviews

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14 Reviews of Hong Ly

August 31, 2026

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Hong was so enthusiastic about helping me out. She was very clear on what services was needed for my NX! More

by katelyn123
Service Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Lexus Stevens Creek responded

Hong brings great energy to everything she does, and we’re glad she made your NX service experience clear, easy, and stress-free. Thank you for trusting us with your Lexus and for taking the time to recognize Hong. We’ll be sure to share your kind words with her! Lexus of Stevens Creek Service team.

August 30, 2026

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Hong is amazing and one of the best team members there. Her comms are great throughout the service of my car and i wouldn’t go anywhere else. I love the team there and the service facility. More

by herb.real
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Recommend Dealer
Yes

Other Employees Tagged: Jaimie Armas, Samson Du

Aug 31, 2026

Lexus Stevens Creek responded

Hong is going to love hearing this. We’re so glad her communication and care made your service experience such a great one from start to finish. Knowing you wouldn’t go anywhere else means a lot to our entire team. We’re lucky to have such a great crew and an amazing group of guests who appreciate them. Thank you for the kind words and for trusting us with your car! Lexus of Stevens Creek Service team.

July 14, 2026

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Hong and Monica very helpful and resourceful in diagnosing the service needs for my RZ. Communication during the process was excellent and I appreciate both of their efforts. A+. More

by ADB
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Recommend Dealer
Yes

Other Employees Tagged: Monika Slezak

Jul 14, 2026

Lexus Stevens Creek responded

We're delighted to hear that Hong and Monica were so helpful and resourceful in diagnosing the service needs for your RZ. Providing clear communication and excellent customer service is always our goal, and we're glad they delivered an A+ experience - Lexus of Stevens Creek Service

June 26, 2026

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My service agent, Hong Ly is outstanding. The system for handling service is smooth and efficient More

by BB
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Recommend Dealer
Yes
Jun 26, 2026

Lexus Stevens Creek responded

Thank you for entrusting Lexus of Stevens Creek with your auto servicing needs. Make it a great day and please hurry back

April 25, 2025

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Excellent service. Facility is always clean. Employees are very service oriented. Follow up is good. More

by louyasutome
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Recommend Dealer
Yes
Apr 25, 2025

Lexus Stevens Creek responded

We appreciate your feedback. It’s great to hear that you've consistently experienced excellent service and a clean, welcoming environment. Our team takes pride in being service-oriented and providing reliable follow-up, so it’s rewarding to know that came through in your visits. Thank you for choosing Lexus of Stevens Creek and we look forward to serving you again.

March 21, 2025

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Hong Ly very professional adviser. Excellent follow up. Technicians at dealership very competent . The work is completed right the first time More

by ruben.fong
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Recommend Dealer
Yes
Mar 21, 2025

Lexus Stevens Creek responded

We truly appreciate your kind words and for taking the time to share your experience on DealerRater. It’s wonderful to hear that Hong Ly provided professional service with excellent follow-up and that our technicians delivered quality work the first time. Have a great weekend and hurry back - Team Lexus of Stevens Creek

January 23, 2025

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I have been going to this dealership for a few years now and I have found them to be professional and competent. More

by Mb
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Recommend Dealer
Yes
Jan 23, 2025

Lexus Stevens Creek responded

We appreciate you sharing your experience! It's great to hear that you've consistently found our team to be professional and competent. We truly value your continued trust and look forward to serving you for many more years to come! Lexus of Stevens Creek Svc Center

January 16, 2025

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They provided prompt service while I waited. The car was very clean and vacuumed at the end of service. More

by carlavanmeter
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Recommend Dealer
Yes
Jan 16, 2025

Lexus Stevens Creek responded

We truly appreciate you taking the time to share your experience. We’re glad to hear that you received prompt service and that you were satisfied with the cleanliness of your vehicle. Our team works hard to ensure every detail is taken care of, and your feedback is a wonderful reminder that our efforts make a difference. Lexus of Stevens Creek

January 10, 2025

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Service advisor Hong Lyexcellent in all respects. Work done and vehicle delivered as promised. All employees courteous and helpful. More

by arturoesq
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Lopez

Jan 10, 2025

Lexus Stevens Creek responded

Thank you for sharing your experience! We’re so glad to hear that Hong Ly provided excellent service and that your vehicle was delivered as promised. It's great to know that our team was courteous and helpful throughout the process. Lexus of Stevens Creek Svc Center

December 24, 2024

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Great service with friendly staff. They don’t push hard to sell you something you don’t need. More

by AJ
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Recommend Dealer
Yes
Dec 24, 2024

Lexus Stevens Creek responded

From all of us @ Lexus of Stevens Creek Service Center, we wish you the Merriest of Holidays and hurry back

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