Jaimie Armas

I recently had my 2018 Lexus GS 350 F SPORT serviced at Lexus of Stevens Creek, and I want to give special recognition to my service advisor, Jaimie, for providing such an outstanding customer service expe Lexus of Stevens Creek, and I want to give special recognition to my service advisor, Jaimie, for providing such an outstanding customer service experience! Jaimie was absolutely wonderful throughout the entire process. She was incredibly understanding, accommodating, and professional, making the entire service experience as smooth and stress-free as possible. Her patience, kindness, and genuine willingness to work with me made a lasting impression. What I appreciate most about Jaimie is that she truly understands the importance of taking care of her customers. She consistently goes above and beyond to make sure I feel valued, informed, and confident in the service my vehicle receives. That level of personalized attention is exactly what keeps me coming back to Lexus of Stevens Creek. As for my vehicle, I couldn’t be happier with how it feels after the service! The brakes feel fantastic, and my GS 350 drives beautifully. Although the repairs were a significant investment, the quality of the work and the way my vehicle feels afterward make it well worth it. Jaimie is a tremendous asset to Lexus of Stevens Creek, and I sincerely hope she receives the recognition she deserves for her exceptional customer service. It’s people like her who make the Lexus ownership experience truly special. Thank you, Jaimie, for always taking such great care of me and my Lexus! I genuinely appreciate everything you do, and I look forward to working with you again! More

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Hong is amazing and one of the best team members there. Her comms are great throughout the service of my car and i wouldn’t go anywhere else. I love the team there and the service facility. Her comms are great throughout the service of my car and i wouldn’t go anywhere else. I love the team there and the service facility. More

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Atención,amabilidad,respuestas,tiempo,satisfacción,desemp eño,seguridad,cuidado en general fue un servicio completo en lo que se refiere eño,seguridad,cuidado en general fue un servicio completo en lo que se refiere More

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Thanks to Jaimie for the help provided to me while my car is in service. Keeping me updated with the status on my vehicle. is in service. Keeping me updated with the status on my vehicle. More

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The first time we went, we were pretty much ignored, but maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary. Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste. We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days. The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication. Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership. We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again. More

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Had a great experience from creating the appointment, car service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbed service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbedded in one of my tires, which I purchased from them more than a year ago. Jaimie checked and found out it was still within warranty, and worked behind the scenes to get it successfully approved to be replaced without charge. Note: My car is a 2011 Lexus ES 350. The Make and Model responded below is incorrect since I could not proceed without choosing an option, but Lexus is not one of the options for the "Make" dropdown. Thank you Jaimie and the Lexus Service Team! More

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Our service coordinator was very knowledgeable sharing information about our old but beloved Lexus She deserves a raise! information about our old but beloved Lexus She deserves a raise! More

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I’m very happy with the services that Lexus gives at Steven Creek and I would like to give them five stars and I will see you next time.🥰 Steven Creek and I would like to give them five stars and I will see you next time.🥰 More

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Jaimie was very helpful from the beginning until my service was completed. Shop is always clean and staff are always courteous. service was completed. Shop is always clean and staff are always courteous. More

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Jamie proved excellent service and guidance. The service was done adequately and in a timely matter. The service was done adequately and in a timely matter. More

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