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Samson Du

Overview Reviews (18)

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Samson Du

Service Consultant

Lexus Stevens Creek

3333 Stevens Creek Blvd
San Jose, CA 95117

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5.0

18 Reviews

Overview Reviews (18)

5.0

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Samson Du

August 16, 2026

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My service advisor at Stevens Creek. Sampson Du, provided excellent service, knowledgeable, helpful, and patience with all of my questions and made me feel valued as a customer. Sampson Du, provided excellent service, knowledgeable, helpful, and patience with all of my questions and made me feel valued as a customer. More

by achanhome

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Recommend Dealer

Yes

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Aug 17, 2026 -

Lexus Stevens Creek responded

We’re delighted to hear that Sampson Du provided excellent service and took the time to answer all of your questions with knowledge, patience, and care. Making our customers feel valued is incredibly important to us, and we truly appreciate your kind words about your experience at Lexus of Stevens Creek (Samson)

April 24, 2025

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Samson is great . I went to have for my car general maintenance and right away he took me in . No loaner but they were able to set up an Uber for me. Good costumer ser I went to have for my car general maintenance and right away he took me in . No loaner but they were able to set up an Uber for me. Good costumer service . More

by JM

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Recommend Dealer

Yes

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Apr 24, 2025 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience on DealerRater! We're truly grateful for the trust you place in our service team. It's wonderful to hear that Samson was able to assist you promptly and ensure everything ran smoothly during your visit. Lexus of Stevens Creek

April 22, 2025

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He is professional and very nice. He listened well to my issues and called me to give status if issues. Communication is great. He listened well to my issues and called me to give status if issues. Communication is great. More

by Dbanacho

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Recommend Dealer

Yes

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Apr 22, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind feedback and for trusting our team. We’re thrilled to hear that you had a positive experience with us! Lexus of Stevens Creek

April 10, 2025

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The dealership is always professional and helpful. Samson was friendly and knowledgeable. appointments are easy to get Samson was friendly and knowledgeable. appointments are easy to get More

by pt3764

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Recommend Dealer

Yes

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Apr 10, 2025 -

Lexus Stevens Creek responded

We appreciate your feedback on DealerRater. It's great to hear that you had a positive experience with our team. Samson is always dedicated to providing excellent service, and we're glad you found the process easy and convenient. Team Lexus of Stevens Creek

April 07, 2025

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They have a clean and efficient service shop. All the employees are kind and helpful. No complaints! All the employees are kind and helpful. No complaints! More

by Andrew

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Service Communication

Recommend Dealer

Yes

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Apr 08, 2025 -

Lexus Stevens Creek responded

Thank you for your 5 Star review. Samson and team are honored to service you, hurry back - Team LSC

February 12, 2025

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The dealership is very professional. They were very easy to work with and I am happy with the online checkin and checkout process. The advisor was knowledgeable, courteous and was able t They were very easy to work with and I am happy with the online checkin and checkout process. The advisor was knowledgeable, courteous and was able to answer everything. More

by SK

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Recommend Dealer

Yes

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Feb 12, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience! We're glad to hear that you found our team professional and that the online check-in and checkout process was easy for you. It's great to know that our advisor was knowledgeable and able to answer all your questions. Lexus of Stevens Creek

February 06, 2025

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Friendly fast service. Great communication and I like the convenience of a loaner car. A bit pricey! Great communication and I like the convenience of a loaner car. A bit pricey! More

by Mgdl799

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Recommend Dealer

Yes

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Feb 06, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our friendly, fast service and appreciated the convenience of the loaner car. We always strive for excellent communication, and it's great to know it made a positive impact. We're proud to offer competitive pricing in the area, ensuring that we provide the best value for our customers. Team Lexus of Stevens Creek

February 04, 2025

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Excellent service and Samson is great to work with. He is very knowledgeable and accommodating. He is very knowledgeable and accommodating. More

by Mike Holmes

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Recommend Dealer

Yes

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Feb 05, 2025 -

Lexus Stevens Creek responded

Thank you so much for sharing your feedback! We’re thrilled to hear that you had an excellent experience with us and that Samson made such a positive impact on your visit. He truly is an asset to our team, and we’re glad his knowledge and dedication were able to assist you. Team LSC

January 24, 2025

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Great service as always, found issues that I didn’t know about. Got all of them fixed. Samson was great at letting me know of the issues and getting them done. Thank you so much for attentive service about. Got all of them fixed. Samson was great at letting me know of the issues and getting them done. Thank you so much for attentive service More

by magoo1958

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Recommend Dealer

Yes

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Jan 24, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Samson provided great service and helped identify and resolve the issues. It's always our goal to ensure our customers are well-informed and taken care of. We truly appreciate your feedback and look forward to serving you again in the future! Lexus of Stevens Creek Svc Center

January 23, 2025

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Very efficient and excellent communication. Loaner car process was super easy and definite appreciated this service Loaner car process was super easy and definite appreciated this service More

by marniepearl

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Recommend Dealer

Yes

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Jan 23, 2025 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your feedback on DealerRater! We truly appreciate your kind words about our efficiency and communication. We're also glad to hear that the loaner car process was easy and convenient for you – we always strive to make every step of your experience as seamless as possible. Lexus of Stevens Creek