Horacio Mireles | Page 16

Great customer service. Received terrific customer service. Horacio Mireles was really outstanding. He provided consistent feedback and prompt follow up. Horacio was a re Received terrific customer service. Horacio Mireles was really outstanding. He provided consistent feedback and prompt follow up. Horacio was a real pleasure to work with. More

by Chris L Verified Customer Verified Customer

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Multi-Point Inspection I came in to get a multi-point inspection on my 2015 Audi A4 Quattro. George was very friendly and helped me several times, even when I came in the fo I came in to get a multi-point inspection on my 2015 Audi A4 Quattro. George was very friendly and helped me several times, even when I came in the following day for an oil top off. They did a great job and took care of my car! More

by BNELSON_07 Verified Customer Verified Customer

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Speaker resolution Nacho work with me to resolve a long standing speaker problem. He invited the technician to ride with us until we identified the problem. He kept in t Nacho work with me to resolve a long standing speaker problem. He invited the technician to ride with us until we identified the problem. He kept in touch to make sure we were satisfied with the repair. More

by kkelly Verified Customer Verified Customer

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They just don't care! *Getting hold of Service Adviser: I could never, ever got hold of him. He returns my call may be like a few hours later? If I miss his call, I can't *Getting hold of Service Adviser: I could never, ever got hold of him. He returns my call may be like a few hours later? If I miss his call, I can't even ask simple questions till the next day. The communication with the customer is very importance in Customer Service. *Service: They said they test drove may times to duplicate my issues, but they were unable. Then, all of sudden I get a text saying my car is ready. So, did you fix my car? did you find an issue? I call texted my service adviser right away and also called him, but once again, it is impossible to get hold of him. *Issue: It was just a tire off balance (after they rotated tires. My husband was suspecting a tire balance from the beginning, and I told my service adviser, but they could not figure what it was for almost 10 days, until my husband told a technician to his face. *I will take my car to Escondido or Carlsbad to see if they can fix what Miramar could not fix: My Q7 has a rail goes from the front door to the back door. It is coming off. Miramar was unable to fix, but the gap is big and afraid of coming off while driving. Miramar said that is how it is. My other car (Mini, older, more milage) also has a rail but they are still securely attached. *Please note "Penny" was not my adviser, but she was there, while I was unable to get in touch with my adviser. She helped me to get through what I needed. She was very kind and professional. I thanked her. More

by grape15725 Verified Customer Verified Customer

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service for A4 great service! exemplary work and very hospitable. the work was done in a timely fashion and a fair price for a 30,000 mile service. great service! exemplary work and very hospitable. the work was done in a timely fashion and a fair price for a 30,000 mile service. More

by SSBRAR Verified Customer Verified Customer

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Service I don’t think service at Audi has ben as good as an experience as when I owned my bmw - they were much more accommodating and my car was always was an I don’t think service at Audi has ben as good as an experience as when I owned my bmw - they were much more accommodating and my car was always was and detailed nicely when I got ther . I had to wait for my car and it was a crappy was and felt like they just want to upsell which I did buy they service upgrade but don’t feel warm fuzzy. More

by LVCTJ Verified Customer Verified Customer

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Great service and excellent communications Really appreciate the job that the team did. My service rep (Hoaracio Mireles) explained everything very well and went out his way to make sure I had Really appreciate the job that the team did. My service rep (Hoaracio Mireles) explained everything very well and went out his way to make sure I had a great experience. More

by BCOLEMAN90 Verified Customer Verified Customer

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Always good service! I’ve been coming here for 5 years and the people have always been very helpful, the service consistent, and they do a great job! I’ve been coming here for 5 years and the people have always been very helpful, the service consistent, and they do a great job! More

by KENDRADECOSTE Verified Customer Verified Customer

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Friendly and professional Nacho did a great job handling my vehicle. He answered all my questions and helped me find solutions. He met my expectation of and represented the Aud Nacho did a great job handling my vehicle. He answered all my questions and helped me find solutions. He met my expectation of and represented the Audi brand very well. I would recommend him to friends and families for sure! Thank you Nacho!!! More

by CTLAI06 Verified Customer Verified Customer

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Always take great care of me I truly appreciate the service at Audi San Diego. Nacho always takes great care of me, get me a loaner when I need one, and makes sure my care is all I truly appreciate the service at Audi San Diego. Nacho always takes great care of me, get me a loaner when I need one, and makes sure my care is all ready to go when I arrive. I’ve had to visit several times with my RS3, but it’s rarely been an issue with the car and more tire issues caused by all the potholes in our city. Highly recommend this dealership and couldn’t love my car more than I do so I’m sure I’ll be doing business with them for a loooong time. More

by Semantix Verified Customer Verified Customer

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