Horacio Mireles | Page 5

awesome great experience with Nacho Mireles who I have been going back to for a few years now. On top of his work and very communicative. Thank you/ great experience with Nacho Mireles who I have been going back to for a few years now. On top of his work and very communicative. Thank you/ More

by DRGMISHRA Verified Customer Verified Customer

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Nacho took great care of me as he always does whenever I come in. He made sure my gas cap was ordered and repaired as quickly as possible, as well as changed my key battery. come in. He made sure my gas cap was ordered and repaired as quickly as possible, as well as changed my key battery. More

by MANGELLO12 Verified Customer Verified Customer

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great Car was picked up at my location on time and taken to dealership so I did not have to get my vehicle there myself. I liked the video the service depa Car was picked up at my location on time and taken to dealership so I did not have to get my vehicle there myself. I liked the video the service department sent me explaining the damage to the car and also so I could see it for myself. Once the car was completed, it was promptly delivered back to my home. More

by DRKEWAGNER Verified Customer Verified Customer

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Damien is An amazing presenter for bad news. Price of parts and service exceeded my budget. Great service, he provided consistent, realistic and reassuring feedback parts and service exceeded my budget. Great service, he provided consistent, realistic and reassuring feedback More

by DICKSONFOUR Verified Customer Verified Customer

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Staff is friendly and professional. Only gave 4 stars because their online booking system doesn't tell you their is a long waiting list for loaners. Used to be easier. because their online booking system doesn't tell you their is a long waiting list for loaners. Used to be easier. More

by LUMPLUMP96 Verified Customer Verified Customer

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Smooth check in. Everyone was pleasant capable and with COVID there were excellent precautions in place. Super impressed with text email and video during our service. This is great! Car was delivered in COVID there were excellent precautions in place. Super impressed with text email and video during our service. This is great! Car was delivered in time frame promised. However one service was performed after I approved a specific amount in person by text and email saying I approve this amount. Nacho took care of it right away with great follow up. This was extra work for him. He never once complained and took ownership right away. Great job! Lacking was calling trying to reach him to fix this. The kind team answering phones don’t seem to be aware of who he is. Perhaps a picture card with full name extensions and nicknames is helpful? He uses a preferred nickname like I do. That isn’t his fault. Teams should be aware of each other and know job functions they all perform. Lastly my ONLY concern was when returning our loaner car my husband left our black Audi charger in the loaner and that was when I had difficulty reaching people. Vanessa in particular and by then it was already loaned or rented out for a very long time to someone else-3 weeks? Seemed odd. The charger along with a bag of collars and leashes we used for foster and rescue dogs we were on our way to when we dropped car off. This was the only reason we used this dealer as it’s out of our way from our home in San Marcos. The bag was never found and our fault. It’s a non issue although sloppy. Things get left. It had happened with airport rentals on occasion and they promptly call and return items without me needing to call and call. The concern is the items not being discovered before the next customer used the car did Make me wonder about the sanitation and clean car service with loaners for SAFETY and to reduce spread of COVID that was promised. The loaners do not come with chargers. Now I’m out the cost of the charger I’ll have to pay when I turn in my lease and weeks of hassle of trying to reach teams speaking with several people only to be called today and told by Vanessa nothing was in car. She is really good at her job just needs some polish in how to deliver news and come to fast solutions. It’s simple training. Sad that the experience ended in this way. It’s almost all the way there. Just a bit more attention to details, communication with team and leadership/training. The right kind. Not the kind where people get in trouble. Anything that happens in a location is a reflection of top leadership. Being a time of less team members doesn’t matter. Audi should not be accepting more business than current team can handle and putting customers and valued team members health at risk. This issue is easily fixed and it’s a shame it had to reflect in a lower survey score we would normally give. More

by GLOLA1319 Verified Customer Verified Customer

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Great staff! Nacho was very communicative throughout the entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! More

by RT Verified Customer Verified Customer

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I had an amazing experience. Nacho was very active and kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to he kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to help me. More

by MANUELSINOHUI Verified Customer Verified Customer

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My appointment was made by phone speaking with Nacho who was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. Ge was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. George was sure to follow all safety precautions, following all COVID-19 guidelines. He made me aware of the disinfecting process for the vehicle, which I opted for. I was assured the process would not harm the interior of the vehicle (which was correct). Nacho kept me informed during servicing and the vehicle was ready the same day it was serviced (there was the possibility it may not be ready until the next day). I was very pleased with how I was treated and for the call communication from Nacho. More

by CDMORGAN1192 Verified Customer Verified Customer

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Service Took car in for 40000 mile service, had to call late in afternoon to see if vehicle was done, finally received a text need to keep for next day. I did Took car in for 40000 mile service, had to call late in afternoon to see if vehicle was done, finally received a text need to keep for next day. I did get a text the following day that work was completed. When I picked up the car the work wasn't explained to me, my service adviser was busy on the phone. Was taken out to the car by another advisor and given my key, he did pull it out to make it easier to get in and leave. Normally the car is washed when picked up, it wasn't and with the claims of sanitation in advertisements I was disappointed. More

by ALLTHUMBSMECHANICO Verified Customer Verified Customer

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