Hughes Honda Service | Page 4

I bought what I was told was a BRAND NEW NEVER TOUCHED Honda Accord Touring. I purchased the 2021 vehicle on 7/26/2021. I just found out when my car broke that on 7/19/2021 (7 days before I purchased the Honda Accord Touring. I purchased the 2021 vehicle on 7/26/2021. I just found out when my car broke that on 7/19/2021 (7 days before I purchased the vehicle) my BRAND NEW CAR HAD ACTUALLY BEEN REPAIRED BY HUGHES HONDA!!!! The VSA system was reset after an emissions issue was fixed. HUGHES HONDA NEVER MENTIONED THIS TO ME!!!! I would never have bought a car that was “brand new” knowing that it had been repaired seven days previously. I am extremely disappointed because I FEEL that the dealership misled me and lied to me by not telling me about this issue. I have reached out to the Honda corporation and have not received an answer regarding whether a locally owned dealership is required to disclose previous work on a NEW vehicle. NEEDLESS TO SAY, I WILL NOT TRUST ANY CAR DEALER IN THE FUTURE. THE WORK THAT WAS DONE ON MY VEHICLE SEVEN DAYS BEFORE I PURCHASED IT AS A BRAND NEW VEHICLE WAS ON RECORD WITH HONDA CORPORATE. I am very disappointed to know that this information was withheld from me. It absolutely would have changed my mind on purchasing the car. I have learned and want to share with others, ask all the questions even on a brand new car with 0 miles. More

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I've been a customer of Hughes since 2007. They are extremely through in their inspections. I trust their judgment in any repair work needed. They are extremely through in their inspections. I trust their judgment in any repair work needed. More

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The service was very good, they even started the service 15 minutes before my appointment time. I waited for my car in the dealership and it took less than an hour to complete the job. Customer service fr 15 minutes before my appointment time. I waited for my car in the dealership and it took less than an hour to complete the job. Customer service from all the people in the service department was excellent. More

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Service and service crew are good and friendly. Facilty is clean ang nice very accom I dating Facilty is clean ang nice very accom I dating More

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The main problem is they always take longer than it should. They also hit you with a lot of expensive services you weren't expecting. should. They also hit you with a lot of expensive services you weren't expecting. More

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I received very good service at Hughes Honda. They are friendly, helpful and reliable. I highly recommend this dealership. They are friendly, helpful and reliable. I highly recommend this dealership. More

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We've used them for 32 years, always serviced our vehicles, and bought 4 CRVs during that time. Service is fair, done right and caters to customer, if a little pricey. Can't see us using anyone els vehicles, and bought 4 CRVs during that time. Service is fair, done right and caters to customer, if a little pricey. Can't see us using anyone else in the future. More

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Staff is friendly Express Services is convenient fast and thorough always puts my mind at ease knowing the quality of the work that's being done to my car there is top notch and being done right thorough always puts my mind at ease knowing the quality of the work that's being done to my car there is top notch and being done right More

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The clerk was very busy and trying to multitask. The waiting area was hot and my car is old enough for a reasonable discount when it comes to an oil change. The oil change is very pricey The waiting area was hot and my car is old enough for a reasonable discount when it comes to an oil change. The oil change is very pricey More

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Dealership didn't make me aware that the last time I was there I had used my last tire rotation and oil change from my Maintenance Plan. Instead I schedule service online and arrive and have to pay out of p there I had used my last tire rotation and oil change from my Maintenance Plan. Instead I schedule service online and arrive and have to pay out of pocket. I also have never been offered any discount, coupon or special for being a valued customer. I see this as Very Poor Customer Service! More

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