Hugo Mendez | Page 11
Service Reconditioning Advisor
Manly Honda
2777 Corby Ave
Santa Rosa, CA 95407
I am happily married with 3 boys. I like to watch my kids play sports. I have two dogs and snake. I like to take a walk with my dog.
Read moreDealership Experience
11 yrs, 8 mos
Industry Experience
19 yrs, 7 mos
Specialties & Trainings
American Honda Cerified in Customer Satisfaction
118 Reviews
Write a Review118 Reviews of Hugo Mendez
July 29, 2016
60K mile check-up from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. More
Other Employees Tagged: Ted Krupinsky , Santiago Pizano
July 24, 2016
Great customer service and professionalism Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their client Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their clients. Hirbin Ceballos was my service rep. Polite, knowledgeable , explained every detail of what I my service involved. Answered every question I asked and I ask a lot! Hugo Mendez has taken care of me before in rentals and it is always nice to see a familiar face. Quick and easy. Pickup the next morning was effortless. It is a pleasure to work with Manly and their expert staff. More
Other Employees Tagged: Hirbin (Irving) CEBALLOS
July 22, 2016
In and out as hoped for and expected! They were on time as scheduled. Courteous and vacuumed the car.. This was its very first oil change and tire rotation. Like the incentives they offer They were on time as scheduled. Courteous and vacuumed the car.. This was its very first oil change and tire rotation. Like the incentives they offer to keep you coming back. More
July 22, 2016
Unexpected good outcome When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and th When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and the mechanics, the result was better than expected (and less expensive!) Bill kept us informed along the way, worked with the parts and service departments, and arranged for a rental car during the process. Whew - we're on the road again! More
Other Employees Tagged: Bill Robertson
June 02, 2016
Had a great experience with Service Dept Greeted me as I pulled into service area. Rep inside was very thorough in his explanations. Great service all around. (one exception: they didn't wash Greeted me as I pulled into service area. Rep inside was very thorough in his explanations. Great service all around. (one exception: they didn't wash my car!) More
Other Employees Tagged: Dave Ashby
May 25, 2016
A Few More Miles to Run I need to keep a 2003 Accord for a few more years and a 30K miles to add to the odometer. I asked for and was given a well-considered advise by Dav I need to keep a 2003 Accord for a few more years and a 30K miles to add to the odometer. I asked for and was given a well-considered advise by Dave Ashby after listening to my need. I received the exact service I needed and wanted, no less, no more. More
Other Employees Tagged: Dave Ashby
May 12, 2016
Great service! The people at this center are great! They do an excellent job and really stand behind their service. They are extremely accommodating and go out of th The people at this center are great! They do an excellent job and really stand behind their service. They are extremely accommodating and go out of their way to make sure the job is done to your satisfaction. I will never take my car anywhere else! More
Other Employees Tagged: Nicholas Hatch
April 06, 2016
new car purchasse and setup everyone was very helpful and concerned that everything went right even though as nature might have it, it didn't always everyone overcame the few bum everyone was very helpful and concerned that everything went right even though as nature might have it, it didn't always everyone overcame the few bumps and it5 all worked out well. More
Other Employees Tagged: Jesse Bower, Hirbin (Irving) CEBALLOS, Hasan Ghadiri
March 30, 2016
Super Service We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to fin We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to find the problem and get it fixed. Hugo Méndez worked with us to loan us a Pilot so we would have a vehicle of similar size to carry our stuff while they worked on the van for a week. It was not an easy fix, but now two months later, our van is back to great performance. We really appreciate everything Bill did to make our potentially terrible experience a reasonable one with a happy ending. We think Manly Honda is GREAT! More
Other Employees Tagged: Bill Petty
March 22, 2016
Great service all around, thank you! I had excellent service. All the workers were courteous, kind and helpful with all my questions and concerns. I would highly recommend this dealership I had excellent service. All the workers were courteous, kind and helpful with all my questions and concerns. I would highly recommend this dealership to family and friends. More
Other Employees Tagged: Bill Petty, Tina and I think the other helpful scheduler's name was Alexis

