Hugo Mendez | Page 10

If you want financial miracles worked... Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my g Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my good experience by having a quality and subtlety in his communication skills that I have experienced no where else in the Bay area. He's clearly led a full life and been highly, warmly, successfully interactive in many areas of his career before now. It was clear that I could actually trust Mark. I had been searching private owners, dealerships, rent-to-buy companies, and felt lucky to drive 2+ hours to deal with Mark and Tom up in Santa Rosa. I'd do it again. Mark offered me a more than competitive price, I got approved for a loan with (what I thought was) a low credit score, we OVERNIGHTED forms to LA to get my co-owner to sign, and powered through this in less than a week. At the last minute, there were some delays, and though I won't be specific here, let's say the guys worked an absolute miracle to get me out the door in time. Talk about stress. It was a bit of a bumpy ride, and they got me through in the end. I hope they got compensated exceedingly well for their work with me. They both deserve bonuses for it! Tom got me half the interest rate the bank wanted to offer me. Half! He also explained things, in highly understandable terms, all the way through. Exemplary dedication, knowledge and clarity. (He is clearly the "get it done, and get it done right" guy, cuz *everyone* came to him for help while he was working with me.) I talked to both men after hours, and on their days off!!! And they responded, and got me to the right people (Hugo Mendez, who, very compassionately, made my life a LOT easier by sending me to the dealership closer to where I lived), when I needed help getting the car checked out after the purchase. Looking to get a second car soon, and will ABSOLUTELY go back. I'm looking forward to working with Mark and Tom again!!! More

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You guys are the best! Every time I come in I am greeted with a smile no matter who is the first to see me. Ted and the Bills are great! Luke too and the receptionists are v Every time I come in I am greeted with a smile no matter who is the first to see me. Ted and the Bills are great! Luke too and the receptionists are very helpful! Steven from Freeman Toyota More

by STEVENF1 Verified Customer Verified Customer

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Sold me a used car with leaking struts Manly sold me a used car with leaking struts. The service center described the problem as "seeping", not "leaking" and therefore wouldn't fix the pro Manly sold me a used car with leaking struts. The service center described the problem as "seeping", not "leaking" and therefore wouldn't fix the problem at their cost. More

by RANDY.BECKER00 Verified Customer Verified Customer

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Very Impressive Service Department * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and ho * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and honest man. * The fresh baked cookies that sweet Mandy (not sure of the name but I recall she had short blonde hair, wore eyeglasses, and had a shoulder tattoo) puts out twice per day in the lobby for the dealership customers are heavenly. * Receptionist/front desk admins were friendly and attentive. * Car rental representative was friendly and attentive. * Hugo Mendez also helped me. He was friendly and courteous. * Brian Bassa worked on my car. My mind is at peace knowing a Master Mechanic / Shop Lead worked on my car. I highly recommend the service department at Manly Honda in Santa Rosa, CA 95407 More

by Verified Highly Satisfied Customer Verified Customer Verified Customer

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Bad services I spent 2 hours to take a car wahs so that wasn't good service !!! When they say that it would take only 20 minutes !!! I spent 2 hours to take a car wahs so that wasn't good service !!! When they say that it would take only 20 minutes !!! More

by ENRIQUE2085 Verified Customer Verified Customer

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Outstanding service at Manly Honda. Bill Robertson is an outstanding Service Consultant at Manly Honda. I have worked with him for years, and Manly Honda shines from his authentic presen Bill Robertson is an outstanding Service Consultant at Manly Honda. I have worked with him for years, and Manly Honda shines from his authentic presence with his customers, and his keen ability to explain the Service performed. Bill has always gone above and beyond what is needed in a very timely and efficient manner with his entire team in order to provide excellent service on my car. I trust him, and I feel a great sense of relief knowing that my old Blue Honda is still running great!! Thank you Bill Robertson!! More

by alisonearl Verified Customer Verified Customer

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Great Service! Had my Odyssey in for its regular service and found out that it needed some other services. This was a return visit to take care of a couple of those Had my Odyssey in for its regular service and found out that it needed some other services. This was a return visit to take care of a couple of those items. The customer service was excellent as usual. Service advisor extremely knowledgeable and helpful on planning the services needed for my Odyssey. More

by LORIEKAY32 Verified Customer Verified Customer

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good and bad Honda Service experience was professional, informative and helpful. Excellent. Enterprise car rental service abysmal. Despite 30+ minute wait, the Honda Service experience was professional, informative and helpful. Excellent. Enterprise car rental service abysmal. Despite 30+ minute wait, they were unable to provide me with a suitable car. First car was a huge 9-seater van, which looked like a tank to me. I drive a Honda Civic. Second car was a hybrid, (not Toyota Prius which I can drive,) with a kind of turning wheel gear shift that I could not figure out. I was so upset at the long wait, watching customers come and leave in cars, and the seeming lack of remembering that I was waiting for a car that I told them to take me back to Honda. I was very close to tears. There was no apology from the sales staff. In contrast the Enterprise driver was considerate, apologetic and pleasant. When returned to Honda, Mandy and Bill Robertson were wonderful and helped me get a rental car so I could get to an appt, I was an hour late. More

by NMUGLER Verified Customer Verified Customer

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Virgin Service First time getting service on my 2007 CRV (a SUPER deal purchased November 2015 from Manly). Got connected with Santiago who graciously put up with m First time getting service on my 2007 CRV (a SUPER deal purchased November 2015 from Manly). Got connected with Santiago who graciously put up with my questions and requests, educating me along the way, even taking the sting out of the increase to the initial estimate by having my car cleaned. It was time for 90k servicing. Needed some other things addressed per my request, which they did, as well as promptly informing me of the need for rear brake pads and suggesting different tire types all around to make an informed decision. I knew I would change them out soon anyway, so I took advantage of their "buy three get one free" offer at the same time. Loved the quiet new ride and better vehicle handling, but the next day the TPMS light came on, so back it went. Turned out one sensor had failed and two were about to. These were the original sensors so it made sense to replace them and Manly split the cost of four, paying for two including the labor for all. I was seamlessly provided a loaner car by Hugo for both services, of course. Would I recommend Manly now that I'm no longer a service virgin? Highly. Speak highly of Santiago and Hugo? You bet! I'll even be back for more... More

by Dixie Verified Customer Verified Customer

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Good BUT no car wash with oil change! Everything about my experience was great except for one item....a car wash is no longer included with an oil change on a Honda. Yet, my spouse has Hy Everything about my experience was great except for one item....a car wash is no longer included with an oil change on a Honda. Yet, my spouse has Hyundai and he does get the complementary car wash! It was explained to me that Hyundai can do the car wash because their volume is much lower and City of SR will allow will allow due to lower volume / less water usage. In any case, had I received car wash, I would have given 5 stars. I do give Dave and Hugo 5 stars as their service was very good. More

by MORIAZ Verified Customer Verified Customer

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