Hugo Monterroso

Took my car for a oil change, And a screen problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not hav problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not have oil change let alone tire rotation, Car was turn back super dirty and now is giving me another signal with exclamation point, I had to wait 3 hrs on pick up day for last minute oil change and car wash.also I been waiting on a key for my car that I lost and was on contract if lost I would get a new one,And nothing for a year and a half and still waiting. More

by FRANCISCOBONILLAVALLADARES Verified Customer Verified Customer

Report | Print

Best Experience ever He helped me with all my concern and he's very professional Excelente he's very professional Excelente More

Report | Print

Muy buen trabajo, muy rápido y muy profesional lo recomiendo 100% el mejor Diler del sur de la Florida recomiendo 100% el mejor Diler del sur de la Florida More

by JUDOIS4FUN Verified Customer Verified Customer

Report | Print

The only thing that was a bit distasteful was trying to upsell me a wheel alignment I didn’t need. My car has barely 11k miles and then I was recommended a wheel alignment like I was an idiot. upsell me a wheel alignment I didn’t need. My car has barely 11k miles and then I was recommended a wheel alignment like I was an idiot. More

by katerine.santana Verified Customer Verified Customer

Report | Print

All very good except they told me 1 hour and took more than 2h. The agent was very profesional. than 2h. The agent was very profesional. More

by William Verified Customer Verified Customer

Report | Print

Everything was excellent Hugo is a great servidor advisor and very attentive. 10 out of 10 and very attentive. 10 out of 10 More

Report | Print

I feel that the service agent was only trying to sell me services and did not care about my needs. services and did not care about my needs. More

by JMMS1234 Verified Customer Verified Customer

Report | Print

He is the best. Excellent customer service. Hugo consistently demonstrates professionalism and He goes the xtra mile to satisface my needs and understand my frustrat Excellent customer service. Hugo consistently demonstrates professionalism and He goes the xtra mile to satisface my needs and understand my frustration with the problem with my car. More

Report | Print

Amazing, great customer service, fast and reliable service. Always treat us like family and our experienced has been amazing through out the years. service. Always treat us like family and our experienced has been amazing through out the years. More

Report | Print

Hugo Monterroso is an amazing service advisor. Always cordial and very knowledgeable. Dealership is great and customer service is exceptional. Always cordial and very knowledgeable. Dealership is great and customer service is exceptional. More

Report | Print