Hugo Monterroso | Page 5

Dealership was incredibly difficult to work with from beginning(setting up an appointment) to end (no updates on car). Very poor communication. The MPI I received was for someone else's car. I don't have beginning(setting up an appointment) to end (no updates on car). Very poor communication. The MPI I received was for someone else's car. I don't have a lot of confidence that the 30k service I paid for was actually completed. My appointment was for 7am on Friday 3/27. They waited for me to drop the car off on Thursday evening 3/26 to inform me they were backed up and no one would look at my car until Monday 3/30. Why not call me ahead of time so I could drop the car off for Monday. More

by jgkiernan Verified Customer Verified Customer

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Amazing service by Hugo my service advisor I strongly recommend anyone in the dodge/ram/jeep family to seek Hugo for all your service needs recommend anyone in the dodge/ram/jeep family to seek Hugo for all your service needs More

by BRANBRAY07 Verified Customer Verified Customer

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I had the most amazing experience I have ever had working with a dealership or mechanic shop. From the very first phone call Yesenia was attentive and informative. She connected me with Hugo as my service ad with a dealership or mechanic shop. From the very first phone call Yesenia was attentive and informative. She connected me with Hugo as my service advisor. He assured me everything will be taken care of and it was. They truly went above and beyond. I could not have asked for a better experience in any way. They made what is typically a very stressful situation, a peaceful experience. I will definitely return to Kendall Dodge if needed in the future because of my experiences with them. More

by Ashleigh2129 Verified Customer Verified Customer

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100% Satisfied. The service staff including Sales and Parts Staff are all wonderful to deal with. I recommend all my family and friends to Kendall Dodge Chrysler Jee The service staff including Sales and Parts Staff are all wonderful to deal with. I recommend all my family and friends to Kendall Dodge Chrysler Jeep Ram. Thank you More

by SUSY68 Verified Customer Verified Customer

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Very helpful and customer service oriented. Thank you Very helpful, customer service oriented and attentive to the needs of my vehicle. I feel it's important the right hands. Thank you! Thank you Very helpful, customer service oriented and attentive to the needs of my vehicle. I feel it's important the right hands. Thank you! More

by MARTVE Verified Customer Verified Customer

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Knowledgeable and kept me informed. Provided good service. Hugo was very helpful and kept me informed. Provided good service. Hugo was very helpful and kept me informed. More

by JRBELL3 Verified Customer Verified Customer

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Hugo was very good treats you like family. No hidden fees no issues all issues I reported were addressed. Communication while truck was in service was good. Nothing was done with out my permis No hidden fees no issues all issues I reported were addressed. Communication while truck was in service was good. Nothing was done with out my permission. Overall 10 out of 10 experience More

by gioasilva Verified Customer Verified Customer

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Excellent work and service We are very pleased with the treatment received by the staff in our recent visit to Kendall Dodge. The visit was very positive as the vehicle issues were resolved treatment received by the staff in our recent visit to Kendall Dodge. The visit was very positive as the vehicle issues were resolved More

by garces.personal Verified Customer Verified Customer

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Great experience from start to finish. The staff was professional, honest, and made the whole process smooth and stress-free. No pressure, great communication, and I felt taken care of the The staff was professional, honest, and made the whole process smooth and stress-free. No pressure, great communication, and I felt taken care of the entire time. Highly recommend! More

by JSANCHEZ5828 Verified Customer Verified Customer

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I'm very satisfied with the service I received. Very kind people and everything was quick. Very kind people and everything was quick. More

by DIAZPUIGJORGECARLOS Verified Customer Verified Customer

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