Hugo Monterroso | Page 59

Excellent experience with Hugo the service advisor he was very helpful and knowledgeable and professional the service department and assuring area very clean and comfortable very helpful and knowledgeable and professional the service department and assuring area very clean and comfortable More

by SULYO74 Verified Customer Verified Customer

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I went for express oil change and I was out in lest than 2 hours. Always reliable! 2 hours. Always reliable! More

by MCG Verified Customer Verified Customer

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Great service, good communication. Vehicle was ready when promised. Easy drop off and pickup. Very happy. Vehicle was ready when promised. Easy drop off and pickup. Very happy. More

by aliluna33 Verified Customer Verified Customer

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Hugo our service advisor is amazing, he always greet us like family, with great service, always cordial, good prices, car read on time as expected and accommodations for a transportation while they fixed y like family, with great service, always cordial, good prices, car read on time as expected and accommodations for a transportation while they fixed your car. More

by MCG Verified Customer Verified Customer

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I always get the best service and I know that my Jeep is in good hands. in good hands. More

by aliluna33 Verified Customer Verified Customer

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Communication wasn’t the greatest. I had to follow up several times before I got a real response. I also had to resort to text because what was said via phone wasn’t honored in terms o I had to follow up several times before I got a real response. I also had to resort to text because what was said via phone wasn’t honored in terms of not charging me for a part that was on backorder. Once I got the vehicle home, the engine started to rattle and shake—one of the engine coils was not connected properly. The dealership did tow (at my insistence) and fix the issue, however, my complaints and concerns were initially met with skepticism. More

by JeepGirl Verified Customer Verified Customer

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Hugo was very pleasant to deal with. He had my truck ready ahead of schedule. The best part is they cleaned my truck and it looked great. Thanks Hugo. He had my truck ready ahead of schedule. The best part is they cleaned my truck and it looked great. Thanks Hugo. More

by CLIFF.SCOTT Verified Customer Verified Customer

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Advisors are not responsive. They don't answer phone calls. This for me has a lot to say about a place. Honestly, is always good so no matter if you have bad news is always good They don't answer phone calls. This for me has a lot to say about a place. Honestly, is always good so no matter if you have bad news is always good to respond and be straight up with a customer. More

by Chella Verified Customer Verified Customer

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Carlos always takes care of me when I go to the service department. Even when unexpected issues arise they always take care of me. department. Even when unexpected issues arise they always take care of me. More

by jessedieguez41 Verified Customer Verified Customer

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I want to thank Paula that always does an excellent and exceptional job on my jeep. exceptional job on my jeep. More

by juangonzalezmd Verified Customer Verified Customer

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