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Hugo Monterroso
Hugo Monterroso at Kendall Dodge Chrysler Jeep Ram

Hugo Monterroso | Page 59

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

Contact Me
4.5
750 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.5

750 Reviews

Write a Review

750 Reviews of Hugo Monterroso

October 26, 2022

Dealership Rating
Employee Rating

Carlos always takes care of me when I go to the service department. Even when unexpected issues arise they always take care of me. More

by jessedieguez41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, George Ruiz, Jose Lopez, Lazaro Varas, Paula Bean

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Oct 26, 2022

Kendall Dodge Chrysler Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 25, 2022

Dealership Rating
Employee Rating

I want to thank Paula that always does an excellent and exceptional job on my jeep. More

by juangonzalezmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis

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Oct 25, 2022

Kendall Dodge Chrysler Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 22, 2022

Dealership Rating
Employee Rating

An excellent dealer… very excellent workers wonderful service…excellent cars for sale magnificent place you feel at home More

by lesterlia96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis

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Oct 24, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 20, 2022

Dealership Rating
Employee Rating

Hugo was the best. Great service. I will definitely recommend to everyone. Quick same day service. More

by jcanon08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 20, 2022

Kendall Dodge Chrysler Jeep Ram responded

Great to see you back again! Have a great day.

October 19, 2022

Dealership Rating
Employee Rating

When in the morning I was attended right away, Car was ready in a short period of time, excellent service. More

by ariannemc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Lazaro Varas, Evan Starr , Iliak

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Oct 19, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 19, 2022

Dealership Rating
Employee Rating

I was told to bring my truck early Thursday morning and was promised to have it by the afternoon. They had it ready by 1100am. I was stunned. Hugo made me a promise and stuck with the promise. Mercedes More

by KVG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felix Noguera

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Oct 19, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 13, 2022

Dealership Rating
Employee Rating

Having Hugo be the there helping me with car issues is just awesome; the guy should be a manager there training others how to deal with customers More

by gomezhi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 14, 2022

Kendall Dodge Chrysler Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 13, 2022

Dealership Rating
Employee Rating

Always very satisfied with Hugo, always makes my car services easy. Been getting my car serviced there in 2014 More

by YAMILENUNEZ84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 13, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 10, 2022

Dealership Rating
Employee Rating

Every time I come up there I have to wait a very long time to get serivce also once I get serivce it as if they don’t treat me the same as they would anyone else I really feel it racial profiling and I n More

by Jerome plez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis

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Oct 10, 2022

Kendall Dodge Chrysler Jeep Ram responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Oct 10, 2022

Jerome plez responded

Jerome plez 786-412-7255 Jeromeplez@ymail.com I came and got an estimate there last year and the lady Barbara told me she was going to relook into it to see what else she can do on the price never got a call back also like I say every time I come there it a problem I am truly not a happy customer with you guys and if you know business the best advertising is word of mouth and I don’t have nothing good to say about the serivce

October 08, 2022

Dealership Rating
Employee Rating

the worst, customer service atention is very bad. never connect with any body. only answer but with bad actitude. More

by pedro antunez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Oct 10, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you, Pedro. Our leaders have been notified of your feedback and will be contacting you directly to better your experience.

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