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Hugo Muniz
Hugo Muniz at Hartford Toyota
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Hugo Muniz | Page 3

Service Advisor

Hartford Toyota

135 West Service Road
Hartford, CT 06120

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4.5
98 Reviews
4.5

98 Reviews

Write a Review

98 Reviews of Hugo Muniz

January 12, 2024

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Employee Rating

Excellent service No more Great service, good time in, attentive employees Trusted people, and good prices More

by Elicamr
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

Helpful
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Jan 14, 2024

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

December 14, 2023

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Employee Rating

I just need wait min 30 even though car is ready on drive way Delivery after service should be faster than holding people in waiting area More

by Vino
Recommend Dealer
No

Other Employees Tagged: Hugo Muniz

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Dec 17, 2023

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

December 11, 2023

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Employee Rating

Quick, efficient work and friendly staff Knowledgeable about services and parts provided. Transparent Explained services well More

by fjuboori
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Dec 11, 2023

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

December 09, 2023

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Employee Rating

Hugo Muniz is a very special Toyota representative and I had the pleasure to have my Highlander service thru him. I will be returning soon and look forward to having my Toyota repaired. again.Great service More

by José Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 10, 2023

Hartford Toyota responded

It has been a pleasure serving you, José. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota; we look forward to having you as a valued customer for many years to come. The Team at Hartford Toyota

December 05, 2023

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Employee Rating

Amazing service and great employees Great service and on time quick to give me a rental nice attitude over all great experience for the first time More

by eferraz98
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

Helpful
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Dec 05, 2023

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

December 01, 2023

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Employee Rating

Great workers! Figured out what was wrong with my car in a matter of hours More

by miralisketzie
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

Helpful
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Dec 03, 2023

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

November 30, 2023

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Employee Rating

Service was quick and perfect. Scheduling was also hassle free. Toyota did a great job with my Rav 4. Scheduling was hassle free and easy, service was quick and perfect More

by arthurarchietiu
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 30, 2023

Hartford Toyota responded

Thank you, Arthur, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

November 29, 2023

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I am very frustrated with the work done. There was no care in the service of my car. More

by everton15352
Recommend Dealer
No

Other Employees Tagged: Hugo Muniz

Helpful
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Dec 03, 2023

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

November 28, 2023

Dealership Rating
Employee Rating

Although it was busy day after holidays, Hugo was constant touch with the updates and ETA. The multi point check was done with all information that I was looking for More

by avinash_bhange
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 28, 2023

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

November 25, 2023

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Employee Rating

Really good service all around. Positive,clean environment. Hugo, answered all my questions and did a great job. More

by doyoureallybelieve77
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

Helpful
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Nov 26, 2023

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

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