Hunter Kapp

I had my first oil change with Boucher Hyundai on 2/2/2026 at 1pm and by 3:51pm my car was dead on the side of the road needing a tow from low oil pressure and a failed oil change. Background: I t 2/2/2026 at 1pm and by 3:51pm my car was dead on the side of the road needing a tow from low oil pressure and a failed oil change. Background: I took my car (2024 Santa Fe) in for an oil change, intermittent check engine light, and recall repair. They were pretty quick—I was out in about an hour and a half. I thought the dealer was nice, clean, bright, and people were friendly. About an hour later I was driving back home down a back road when my oil pressure light turned on and the car went into ‘limp’ mode. I wasn’t able to accelerate further and had to pull onto the shoulder and call for help. I was able to get it another half mile onto another safer road to sit without being hit. I called the dealer who sent a tow truck to haul it back to the dealer, which took about an hour and ten minutes in 23F weather and left me without a vehicle for the night. I filmed the sound of the hybrid engine before I left sounding like a diesel truck. The following day I had to reach out to the dealer, instead of them calling with any update, which I did after waiting until 11:30am. I was put on hold for 10 minutes and transferred four times before I could get an answer. Absolute amateur hour. The first person said it was nothing major, still had 2 quarts of oil, and just needed another oil change and driven again. When I spoke to someone later it had changed to just over a quart of oil remained—I still don’t know which is true. I’m told that the oil filter gasket somehow was pinched during the oil change causing it to leak and fail, which caused my issue. Neither a Service Manager or General Manager ever reached out to me or talked to me. I was offered no refund for the service that caused this mess, no free future service if I even wanted to go back, and no apology for the headache, waste of time, being stuck…nothing. I’m left with a beyond crappy experience and total fear this place has destroyed my engine and the next oil change will find metal shavings, and it will be a fight with them to fix. I asked about a borescope of the engine to confirm no damage and magnetic drain plug and was brushed off as unnecessary, despite the noise from the engine (and fact that Hyundai engines can be very, very finicky). They did tow my car back to the dealer and sent a shuttle driver the next day to take me back to them which I do appreciate but is also bare minimum—so bare I didn’t even have a loaner. The shuttle driver was the highlight of the experience—he was personable and made me feel the most at ease of any person I interacted with at the dealer. I purchased from Boucher Hyundai of Waukesha and I cannot say how much to absolutely avoid these dealers after this experience—it was as if it was just another occurrence to them. More

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Everyone at the dealership was very welcoming and knowledgeable. It felt like they genuinely wanted to help me. knowledgeable. It felt like they genuinely wanted to help me. More

by ZOOYORK171 Verified Customer Verified Customer

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I am impressed with service center for so clean shop and quick service! I will come back! quick service! I will come back! More

by TALENTEDHANDS Verified Customer Verified Customer

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Everything was great! Communication was clear, and everything went smoothly throughout the process of getting my car repainted. Communication was clear, and everything went smoothly throughout the process of getting my car repainted. More

by Amlawrence Verified Customer Verified Customer

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I brought my 2025 Santa Fe for an oil change and tire rotation. I drove the car home and noticed the wheels felt out of balance I called them and explained that something isn’t right, I was able to come rotation. I drove the car home and noticed the wheels felt out of balance I called them and explained that something isn’t right, I was able to come back the next day and they took care of it. Now the car rides a lot better and the didn’t charge me.This is a dealership that stands behind their work. More

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Sales and service were great. Oneida in sales and Hunter in service are both excellent! Oneida in sales and Hunter in service are both excellent! More

by dr.rjaynelson Verified Customer Verified Customer

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Very good, Hunter helped us thew the hole progress all 7 months of it. We are very grateful to him. As you should be to have such a wonderful employee. months of it. We are very grateful to him. As you should be to have such a wonderful employee. More

by John Verified Customer Verified Customer

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I got sent over from Kaiser to service a Hyundai I purchased in June that's having oil consumption issues. Hunter was very patient and helpful, explaining next steps. Now, we'll see how much Hyundai s purchased in June that's having oil consumption issues. Hunter was very patient and helpful, explaining next steps. Now, we'll see how much Hyundai stands behind their vehicles. ???? More

by Kt_may Verified Customer Verified Customer

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Friendly employees, clean pleasant space. Was greeted and told where to wait. Efficient and courteous. Was greeted and told where to wait. Efficient and courteous. More

by Jrosmo603 Verified Customer Verified Customer

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The entire team have always treated my wife and myself honestly and honorably. Their prices are fair for today's market. We always know that we will get a fair shake from this team. honestly and honorably. Their prices are fair for today's market. We always know that we will get a fair shake from this team. More

by scottc_553 Verified Customer Verified Customer

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