Hunter Kapp | Page 2

Boucher Hyundai of Janesville responded

Your note about our team’s warmth and expertise highlights what we aim for in every service experience. Knowing you felt at home and confident in their care means a lot to our service department. We appreciate you trusting us with the service on your IONIQ Hybrid. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Hyundai of Janesville are glad to have you as a customer. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Efficient turnaround is at the heart of how our service department operates. Knowing the service on your Elantra got you in and out quickly and that you’d return means a lot to us. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Your Hyundai Santa Fe is back on the road thanks to a quick diagnosis and repair. Hearing that the cost still felt acceptable means a lot to our service team. Thank you for the five-star rating. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Our service team was happy to guide you through the recall on your Hyundai Tucson Hybrid promptly and with clear explanations. We’re glad the waiting area was comfortable and clean during your visit. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Your mention of Oneida’s support highlights how our service team aims to keep every customer informed. Hearing that the service process on your Hyundai Palisade was quick and easy means a great deal to our service team. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville

Boucher Hyundai of Janesville responded

Thanks for the five-star rating and for choosing our service department for the first time. We’re glad making an appointment was easy, and we look forward to servicing your Hyundai Sonata again. Dave Johnson Sales Manager- 608-314-8222 Boucher Hyundai of Janesville