Hussain Jafri

A breathe of fresh air. After having such a horrible experience the night before at a Kia dealership in Irving (don't come see Clay!!!) we were so blessed to come across Lew After having such a horrible experience the night before at a Kia dealership in Irving (don't come see Clay!!!) we were so blessed to come across Lewisville Volkswagen. Cannon, Jafri, and John were all stellar in their roles in putting us in a 2024 Atlas with 4 miles on the odometer. Such a better product and the whole experience and process was amazing in contrast to our experience less than 24 hours earlier. Pre-approval went smoothly, test drive, financing... if i could rate this 10 stars I would give them 11. Thank you so much. You have restored our confidence that there are actually reputable and honest and transparent dealerships left in our country. Thanks again for the awesome car ! More

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I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

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Great customer service and friendly staff. No pressure sale.I would recommend them to anyone. No pressure sale.I would recommend them to anyone. More

by vbreftmg Verified Customer Verified Customer

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This was my first experience in a Volkswagen dealership. I was pleasantly surprised on how fast I was able to purchase my vehicle. Hassin Jafri and Kastriot Kaba made my experience amazing. They are a true I was pleasantly surprised on how fast I was able to purchase my vehicle. Hassin Jafri and Kastriot Kaba made my experience amazing. They are a true asset to your company. I would definitely buy another vehicle through them. Maybe sooner than later.👍🏻 More

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Was a good time at Volkswagen Lewisville again and i will back to purchase another car for you this year. back to purchase another car for you this year. More

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Great experience with a woderful sales team. No pressure. Answered all my questions and help to put my daughter in the correcct car. No pressure. Answered all my questions and help to put my daughter in the correcct car. More

by tomoneill1 Verified Customer Verified Customer

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Beautiful store great vibe, and they play good music in the store not that stuffy elevator music. Oh and full size water bottles unlike most places trying to save a buck. the store not that stuffy elevator music. Oh and full size water bottles unlike most places trying to save a buck. More

by Coach!! Verified Customer Verified Customer

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Repeat customer; Lewisville VW is a pleasure to deal with as always. 10/10 would patronize again. as always. 10/10 would patronize again. More

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This dealership gave me the fastest service I have ever been given in purchasing a new car, thank you so much for your execution on an excellent deal and many more years of business! been given in purchasing a new car, thank you so much for your execution on an excellent deal and many more years of business! More

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I felt like a special person. . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained i . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained in a matter that was understandable. My cross sport was spotless and it is so beautiful.. More

by bncabq Verified Customer Verified Customer

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