Erik Zach

Great experience would definitely return this is our 2nd car purchase here Everyone was extremely nice car purchase here Everyone was extremely nice More

by lkcare14 Verified Customer Verified Customer

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Fast and efficient sales process. The dealership had a great selection of vehicles and our sales manager was friendly and helpful. I would highly recommend them if you are in the mark The dealership had a great selection of vehicles and our sales manager was friendly and helpful. I would highly recommend them if you are in the market for a new VW. More

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I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

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The dealership and the sales process was great. Still cars shouldn't come with aftermarket security features the dealership has installed BEFOREHAND and expect the buyer to pay for them. Not cool! Still cars shouldn't come with aftermarket security features the dealership has installed BEFOREHAND and expect the buyer to pay for them. Not cool! More

by hass.caram Verified Customer Verified Customer

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To be very honest they are the best in town. Been to other VW in town but the response I got from Lewisville VW is phenomenal. Been to other VW in town but the response I got from Lewisville VW is phenomenal. More

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Had a fantastic experience with Lewisville VW and so excited about my new vehicle thank you! excited about my new vehicle thank you! More

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They worked with us on a realistic playing field. They gave us excellent advice on how to make the best of the deal. Thanks to all. They gave us excellent advice on how to make the best of the deal. Thanks to all. More

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We had a great experience with Mr. Erik Zach and the staff at Lewisville VW. They entire process was quick and easy. It was great to see the care they showed not only with us but the Erik Zach and the staff at Lewisville VW. They entire process was quick and easy. It was great to see the care they showed not only with us but the other families there purchasing vehicles. Great atmosphere and winning culture. More

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As I expected. Easy to get understood on what I was looking for. Thank you Easy to get understood on what I was looking for. Thank you More

by jmnj4 Verified Customer Verified Customer

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Very friendly sales staff, they were willing to deal (unlike other used car dealerships I visited during my car shopping. Would definitely recommend! (unlike other used car dealerships I visited during my car shopping. Would definitely recommend! More

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