Joe Downs

I got the friendliest service from Cannon Stevens (sales), and was happy with my purchase experieice overall. I would highly recommend. (sales), and was happy with my purchase experieice overall. I would highly recommend. More

Helpful 0

Report | Print

This dealership is very helpful and accommodating. Everyone was incredibly nice and made sure I loved my car! Everyone was incredibly nice and made sure I loved my car! More

Helpful 0

Report | Print

I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

Helpful 0

Report | Print

Kastriot was awesome. He answered all our questions and went out of his way to make sure we were taken care of. We will recommend him and this dealership to our friends. He answered all our questions and went out of his way to make sure we were taken care of. We will recommend him and this dealership to our friends. More

by Duane Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience! Would definitely purchase a vehicle from here again! Everyone was very nice and super helpful Would definitely purchase a vehicle from here again! Everyone was very nice and super helpful More

Helpful 0

Report | Print

Fastest car buying process ever! Drew made things super easy for us! He had the paperwork drawn up by the time we got to the dealership. The whole process took less than two hours. W Drew made things super easy for us! He had the paperwork drawn up by the time we got to the dealership. The whole process took less than two hours. We are extremely happy with the service provided by both Drew as well as Joe in the finance department. More

by Ana P Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was friendly and Cristian did an excellent job with customer service! We were so impressed. with customer service! We were so impressed. More

Helpful 0

Report | Print

This was the easiest buying experience I have ever had. Joseph Downs and Cristian were both amazing! Joseph Downs and Cristian were both amazing! More

Helpful 0

Report | Print

This dealership was great. Everyone was so considerate and made us feel welcomed. Our salesman Drew Gassner was so helpful in helping us find the right car for us! Everyone was so considerate and made us feel welcomed. Our salesman Drew Gassner was so helpful in helping us find the right car for us! More

Helpful 0

Report | Print

Honest and kind people. No dealer markups or bait and switch. Thank you! This is our second time doing business with you and we will be back! No dealer markups or bait and switch. Thank you! This is our second time doing business with you and we will be back! More

by Cameron Verified Customer Verified Customer

Helpful 0

Report | Print