Ian-Michael Salon | Page 60

After a very bad experience with another salesperson at the same dealership, Andrea, Nancy, and Ian worked as a team to give me a very positive first-car-buying experience. They most certainly deserve the the same dealership, Andrea, Nancy, and Ian worked as a team to give me a very positive first-car-buying experience. They most certainly deserve the 5 star rating I have given them because they listened to exactly what I was looking for and made it a hassle-free purchasing experience. More

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I was shopping for a 2013 Nissan Altima in May of 2012 when I was told they wouldn't be out till maybe Aug or Sept.I once had a Nissan Altima back in 2006. I currently own a 2007 Honda Civic. I love it b when I was told they wouldn't be out till maybe Aug or Sept.I once had a Nissan Altima back in 2006. I currently own a 2007 Honda Civic. I love it but I wanted change.My daughter is driving my 2003 Toyota Camry with 175000 miles on it that's when it hit me.I then went online and within minutes I received a call from DCH telemarketing. I set up an appt. When I first met Ian I knew we would bond. I explained to him that my main concern was that since I,ve done this buying thing for years I wanted his bottom line on a car . No hassles. I didn't,t want to find a lower price elsewhere. Originally I bought my 2003 Camry at Gateway I toldt Ian that my contacts were no longer there. I was very pleased with Gateway however I would move on, Ian understood. I am a loyal person and I feel I ,ve received his loyalty in return. My only concern was that I loved the black Camry I have and really didn't want another. Ian talked my wife and I into the cosmic grey. We love it with the metallic and all. Ian was able to talk my wife into the extended warranty which I was for and she not over the phone with no pressure whatsoever. He,s a good salesman don't lose him. I hope your service dept is as good. Sincerely. Joe &Gail DiNardo More

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It was great. Justice and Ian were very helpful. It just took too long to fill out the final forms cause we were waiting on the financial office to be clear. took too long to fill out the final forms cause we were waiting on the financial office to be clear. More

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The overall experience was very easy and stress free. The price quoted online by Diane SHAIN was honored with no problem. The auto trader trade quote was actually increased by a few dollars much to my supris price quoted online by Diane SHAIN was honored with no problem. The auto trader trade quote was actually increased by a few dollars much to my suprise.The only down side was I waited for almost an hour to talk to finance manager even though i did not finance the car.Maybe they should have more than one working! More

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We are very happy with dealer and sales people.Ian was wonderful to work with.We would gladly work with him again in the future. wonderful to work with.We would gladly work with him again in the future. More

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Ian helped me out tremendously with locating and purchasing a 2012 Tundra cremax limited in platinum trim. The vehicle is awesome as was the service at DCH, I never had an easier time buying a car, purchasing a 2012 Tundra cremax limited in platinum trim. The vehicle is awesome as was the service at DCH, I never had an easier time buying a car, except the last time I bought from DCH which was just as easy. Thanks a bunch Ian! More

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Even though most of the other reviewers had a great Even though most of the other reviewers had a great experience with them, my overall experience was okay and not great. I called them for a Sien Even though most of the other reviewers had a great experience with them, my overall experience was okay and not great. I called them for a Sienna that was advertized on their website. Regina gave a very attractive price over phone. When I went to them later that day, I learnt that the car was already sold. Then, the sales agent Ian offered me a decent price on a similar car and I decided to buy it and trade-in an old car. Ian was quite good that day although he later forgot a couple of things that was surprising. But then I had a bad experience with the finance people. They scared me into buying an extended warranty by saying things like "You know why Toyota provides only a 3-year warranty on their cars? Because they found out that the number of problems in their cars soar after 3 years" (this was accompanied by the drawing of a graph on a piece of paper of a line that soars very high). After coming back home, I did some reading (Consumer Reports etc.) and found out that there is not a clear proof that the high-priced extended warranties sold by the dealers are worth it. I also found that I could buy the same Toyota-certified warranty for about 30-35% less from other dealers (read the online forums at edmunds.com). I went back to the dealer in a couple of days to return the warranty--they kept trying to scare me by saying "Oh--you will not have coverage for all the computers in your car?" So overall, while I got a car at a decent price, my experience with them was not entirely satisfactory. More

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This was my first car purchase in 10 years so it was important to me that I got a reliable car for an affordable price that would last me another 10 years if I chose to keep it that long. I have always important to me that I got a reliable car for an affordable price that would last me another 10 years if I chose to keep it that long. I have always wanted a Prius and to my pleasant surprise, there were some certified pre-owned ones in stock. After long, tedious negotiating with multiple dealers in NY and NJ combined, I finally settled on a 2009 Prius for a few reasons. Not only did I happen to find one that was in my budget and what I was looking for as far as condition but mainly because of Ian. What did he do that was so great? I called to talk to someone weeks before I purchased the car and I was more than willing to be honest if the person on the other end was honest with me and that is exactly what he did. I simply said, "You tell me the truth and I will buy a car from you". Not only was he honest about the car business in general but I did not feel pressured over the phone. He followed up as far as if I was still in the market but not overbearing. I came in, test drove one, said I would buy it and changed my mind the next day. Still, he helped with my search and came up with multiple options that I can choose from. After many frustrating hours of number crunching and budgeting on my part, I finally decided on the very car that I purchased and I ended up buying it from the first dealer I started with and the first salesperson I spoke to. I bought it from him because I never felt pressured to buy it in the first place. My only other comment, which has nothing to do with Ian, is that the car should have come with car mats. "As is, cosmetic, or not", Toyota has sold 200 million cars, I am almost positive they can afford some car mats to put in the certified pre owned vehicles. If they want to the customers to feel just as important as the "new car" customers, than the pre owned cars should at least have car mats. However, my other concerns about the car were met in a timely fashion. Over all the experience was friendly well worth all the hard work. I am happy and proud of my purchase and I am glad Ian assisted me throughout the process. Also, who ever the gentleman was that assisted me with signing all my paperwork should have some credit as well. He was calm and was very thorough when explaining the process of everything. Thank you for your time. Sincerely, Amanda A. More

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I have purchased many cars but this was the most pleasurable experience I have ever had. My wife and I were treated like we were important not just another sales. Everyone was a true professional pleasurable experience I have ever had. My wife and I were treated like we were important not just another sales. Everyone was a true professional in their actions and how they conducted business it was a pleasure. They are an asset to this dealership More

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We were very pleased with how Ian handled everything, all are questions were answered with no hesitation. Our over all experience was very nice. we will be coming back for my wife's new vehicle next year are questions were answered with no hesitation. Our over all experience was very nice. we will be coming back for my wife's new vehicle next year. More

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