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Ian Miller
Ian Miller at Herb Chambers Cadillac of Lynnfield

Ian Miller

General Manager

Herb Chambers Cadillac of Lynnfield

395 Broadway, Rte.1 North
Lynnfield, MA 01940

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1 Review

1 Review of Ian Miller

August 04, 2021

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Employee Rating

I would steer clear as the GM there does not stand by what they sell. Bought a used G550 with no accidents/body work. Turned out the entire front end was repainted and bondo'd. Paint is now peelin More

by Cusk2
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Aug 19, 2021

Herb Chambers Cadillac of Lynnfield responded

Cusk2, I am so sorry to read about your experience with our dealership. I apologize that you are unhappy. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Ian Miller - General Manager imiller@herbchambers.com

Aug 19, 2021

Cusk2 responded

Well thats funny Ian since you and I spoke DIRECTLY and you told me "too bad, not my problem". Nice!! Put your money where your mouth is and walk the walk.....you totally screwed me on this vehicle and then said its not your problem. Paint peeling the minute it got hot out. Bought in Nov, a mess by June and you point blank took not only zero responsibility for a $100K car, you didnt even offer help perhaps through your own body shop. Not impressed at all and I will tell everyone to steer clear of Herb Chambers with that policy!!!

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