Ibe Ogwu

To Whom It May Concern, I am writing to express my sincere appreciation for the exceptional experience my family and I had while purchasing our new vehicle. The entire team demonstrated a level of pro sincere appreciation for the exceptional experience my family and I had while purchasing our new vehicle. The entire team demonstrated a level of professionalism, attentiveness, and care that truly exceeded our expectations. Sales Representatives Lemuel Dornevi and Jacob Moux were outstanding from the very beginning. They took the time to thoroughly explain every feature of our new vehicle in a clear and patient manner, ensuring we felt confident and comfortable. Their knowledge, enthusiasm, and genuine desire to help made the entire process enjoyable rather than overwhelming. Finance Manager Ibe Ogwu was equally exceptional. He handled the financial process with transparency, efficiency, and professionalism, making us feel at ease and well-informed every step of the way. What stood out most was the culture of excellence and hospitality demonstrated by your entire team. We were made to feel welcome, valued, and relaxed throughout the experience. The moment we saw our new car displayed in the separate showroom with a large red bow was truly unforgettable it reflected a level of pride, class, and attention to detail that speaks volumes about your organization’s standards. As someone who works in the Lung Transplant Department at Massachusetts General Hospital, I am deeply familiar with environments where excellence, precision, teamwork, and patient-centered care are the standard. The culture your team demonstrated mirrors those same high standards where professionalism, trust, and genuine care are clearly foundational values. It is rare to encounter a team so aligned in delivering such a seamless and elevated experience. Your staff exemplifies what it means to operate at the highest level, and it did not go unnoticed. Thank you again for making this such a memorable and first-class experience. I will confidently recommend your team to anyone seeking not just a vehicle, but an exceptional experience. Sincerely, Timothy Suydan More

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Dimitri is 10/10. He treats people with humor, care, respect and made car buying a dare-I-say an “enjoyable” experience. Highly recommend Flagship and their amazing t He treats people with humor, care, respect and made car buying a dare-I-say an “enjoyable” experience. Highly recommend Flagship and their amazing team. (And shout-out to Nathan in service!) Love my new GLC! More

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Thank you flagdhip Motorcars of Lynnfield ! Just picked up my new GLC300 . Can’t wait to get to know my new car ! Thank you Craig for your excellent sales service ! Happy holidays ! -Shawna Just picked up my new GLC300 . Can’t wait to get to know my new car ! Thank you Craig for your excellent sales service ! Happy holidays ! -Shawna More

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Buying my Mercedes was an absolutely fantastic experience, thanks to Craig Bovio. He truly made the entire process the best I have ever had. Craig was knowledgeable, patient, and incredibly attent experience, thanks to Craig Bovio. He truly made the entire process the best I have ever had. Craig was knowledgeable, patient, and incredibly attentive, making sure every detail was taken care of. From the moment I texted him (which he replied that night!) - he was prompt in answering all my questions and getting back to me immediately. I am absolutely blown away by how he remembered every tiny detail (even putting air into my tire, as it was low - and I had not even mentioned it!!!) The level of professionalism and genuine care he brought to the experience sets a new standard. It never felt rushed or sales-driven—just honest guidance and exceptional service. The car itself is incredible, but the experience Craig provided is above and beyond any service I have ever had before. Highly recommend Craig Bovio to anyone looking for a stress-free, top-tier car-buying experience! No one is better. More

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Skip was amazing, he was explaining everything about the car and all details. The staff was great car and all details. The staff was great More

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Anyone that needs service done or any work done to their mercedes, I recommend flagship ! Professional services and quality work! mercedes, I recommend flagship ! Professional services and quality work! More

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They are so nice, friendly, and helpful! Craig is the best! I will recommend them 1000 times! Craig is the best! I will recommend them 1000 times! More

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I had a great experience working with Ben and Ibe. Keep up the good work. Keep up the good work. More

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Great communication , friendly, the sales rep Graig was a great help , would recommend them to friends and family great help , would recommend them to friends and family More

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I buy all of my cars from this dealership because of the sales department and my relationship with Nathan in the service department. He does an outstanding job! sales department and my relationship with Nathan in the service department. He does an outstanding job! More

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