"Professional Service Advisor "
Doug Evans is best Svc. Advisor I have ever had in over 55 years of car ownership. He is major reason my next vehicle will be from Lexus of Wayzata!
Mike Dalton is my go to on Sales side.
"Could not be happier!!!"
I always thought a lexus had to be an over rated car. I was planning on upgrading my car so just for fun I decided to stop at lexus of wayzata where my first encounter was with Ignacio Garrigos in sales. What a great guy! Fun,very informative, patient, positive and not pushey!! He had me take a beautiful lexus for a test drive and 3 hours later I was driving that car home. I fell in love and know now that I will never own anything but a lexus again and if it works I will hope to buy my next one from Ignacio. Also a big shout out to John Cadle in finance who went above and behind to be helpful and make the experience a great one!
A new lexus fan!!!
"The Ease of Buying a Car"
Working with Mike Dalton is always seamless from start to finish, I would never consider buying a car from anyone else. This is my 5th car purchase from Lexus, and Mike. The customer service is always amazing . Thanks for putting the excitement and trust back into car buying. These are just great people to work with !!!!!!!
"2017 Lexus RCF"
Good back and forth communication. They were able to explain any questions we had or came up. Very courteous toward my wife and I. The extras i asked for they made happen and Ignacio and Becky both stayed late or were available in accordance with our work schedules. We were happy that we only had to deal with 2 people to get this purchase done. Then at the end we got to work with Jean who explained the settings and some of the differences from our outgoing ISF. We felt the added service we dont get from our Home Lexus dealership. All of these service details made and make the car buying thing way more pleasant. Which we all know can be long and drawn out. We appreciate those three making the buying experience better! We received a card from Ignacio and a thank you email from Mike which point to the attention to detail after the fact. Thanks Becky, Jean and Ignacio!
"Great prices, but more important is the great service"
Everyone likes good prices, but I think the most important part of the car buying experience
is service after the sale and most important part is your salesman.
"Friendly conversation = a great car buying experience"
A friendly conversation about what I wanted and I needed in a car ended up with a hybrid purchase. Best buying experience I’ve ever had.
Excellent care with buying a car.
Personality with all players in purchasing my care was easy and a calm experience. I never felt pressured or pushed into making a decision.
I would highly recommend Kexus of Wayzata to my friends and family.
Very professional & took time to review many options to purchase different vehicles. No pressure & took care of some after purchase issues that came up. Very satisfied!
"Found the perfect car for me"
Ignacio knew what I wanted in a car and called me as soon as he found something that was a great match. He was very personable never pushy. He gave me a fair price on both my trade in and my new car. It worked out better than I imagined. I bought a car I absolutely love.
"I am a Customer for Life"
Ignacio, Mike, Scott, Jean and everyone at Lexus of Wayzata have earned my business for life. I showed up late on New Year's Eve to buy a car and trade-in my old car. I was prepared to buy a car but was largely unprepared otherwise. Immediately, Mike took action and introduced me to Ignacio to help me with the car I was interested in while Mike went to work on working out the purchase price and the value of my trade-in vehicle.
The title to my trade-in was in my wife's maiden name and I didn't have the proper documentation with me to prove it. Ignacio and the rest of the staff (Michael (Sales GM), Scott (Business Manager)) helped me work through all of these issues quickly and gave me a fair trade-in value for the car.
Next, Ignacio actually listened to what I was interested in and why I wanted to view a specific vehicle. He never pressured me at all, he did not try to upsell me something I didn't need, he was incredibly patient with me and showed me all of the features of the vehicle and the highlights of the certified pre-owned warranty.
After deciding that I was going to buy the car I wanted Ignacio introduced me to Jean who helped acclimate me to my new Lexus and show me all of the features that it had and how to use them. This is a service I have not seen at any other dealership and it was incredibly helpful knowing how to use all of the features and technology in my new car so I wasn't distracted driving it for the first time.
Finally, Scott was extremely helpful in walking me through the warranty of the car, the service that was included with purchase and offering additional services and warranties without being pushy and trying to force me to buy something I didn't want or need.
It was the most pleasurable car-buying experience I have ever had and I left the dealership with my car less than 2 hours after showing up without an appointment on the busiest day of the year.
I will be referring all of my friends and family to Ignacio and Lexus of Wayzata for all of their car needs.