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Igor Zigic
Igor Zigic at Lexus of Arlington

Igor Zigic | Page 5

New Car Sales Manager

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
113 Reviews

Dealership Experience

10 yrs, 10 mos

Industry Experience

26 yrs, 8 mos

Languages Spoken

Bosnian Bosnian

Croatian Croatian

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4.4

113 Reviews

Write a Review

113 Reviews of Igor Zigic

June 16, 2022

Dealership Rating
Employee Rating

Very knowledgeable service advisors and sales team! Always suggest what works better for a client!Service Advisor Lori did make sure that all maintenance was completed in timely manner according to my More

by Orest Zubrycky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Marcin Ajdukiewicz, Vladamir Tanev, Kamil Wojcik, Lori Devega, Beverly Luna , Yegor Azarov, Sarah Lavigna

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Jun 20, 2022

Lexus of Arlington responded

Orest, Thank you so much for choosing Lexus of Arlington! Feel free to reach out to Lori or our team if we can be of any more assistance!

June 08, 2022

Dealership Rating

i bought ls500 tire was not good after i ask to replace they refused it More

by OK6971
Price
Recommend Dealer
No

Other Employees Tagged: Jordan Zell

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Jun 12, 2022

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

Jun 12, 2022

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

June 05, 2022

Dealership Rating

They need to improve on customer service and friendliness. If I didnt really like the car and had not come so far, I would have taken my cash purchase elsewhere! More

by MSKDMAC18
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vladamir Tanev, Kamil Wojcik

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Jun 10, 2022

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 03, 2022

Dealership Rating

very disappointed with vehicle and time it took at dealership. Car has odor, no garage door opener, cheap sound system, and broke down on 2nd day of ownership. Lexus slapped their emblem on a cheap c More

by DEAN36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Castro, Kamil Wojcik

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Jun 07, 2022

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 07, 2022

DEAN36 responded

I truly feel like this was a chance for Lexus of Arlington to unload a cheap car but not properly educating the consumer. I've owned Acura's in the past. When you pay more for a luxury vehicle, you expect more. This car has a poor sound system, no moonroof, no garage door opener, no navigation, and smells poorly. In addition, it broke down on the 2nd day of ownership. I was stranded in a parking lot for 1.5 hours. Turns out once service arrived, it was a loose battery cable. If this vehicle actually went through a 100+ point inspection for it to be considered certified, this wouldn't have happened. Bottom line, I paid a Lexus price for a middle of the line Toyota. I expected more from Lexus.

June 01, 2022

Dealership Rating
Employee Rating

Service is outstanding from management to entire staff! I only do my service at Arlington! More

by Pierina Ferruzza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi

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Jun 01, 2022

Lexus of Arlington responded

Thank you, Pierina! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 22, 2022

Dealership Rating

Original price sheet that was given didn’t include all the charges and the salesman didn’t understand the coverage of the paint protection. More

by PAULMATUSIAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Trevor Shaefer , Yegor Azarov

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May 23, 2022

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Paul, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

May 20, 2022

Dealership Rating
Employee Rating

First class service above and beyond exceptional work attics. I would recommend this dealership to everyone. More

by PASQUALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Josie Garcia , Yegor Azarov, Tony Coyoc, Sevan Sayadian, Hanson Tran

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May 20, 2022

Lexus of Arlington responded

Thank you, Pasquale, for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

May 20, 2022

PASQUALE responded

thank you

May 19, 2022

Dealership Rating

Quick, not pushy, sales and finance employees. Classy atmosphere! Very pleased with follow up. Smooth process in place. More

by SUSIEHERMANN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcin Ajdukiewicz, Vladamir Tanev

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May 20, 2022

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 19, 2022

Dealership Rating

This dealership is good, and the staff was great. They did offer the car at a higher price than what was listed online which I thought was misleading. More

by ASAA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vladamir Tanev , Mitch Horwitz

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May 20, 2022

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 18, 2022

Dealership Rating

The process was so easy and flawless. Cesar was amazing to work with. I will definitely be buying my future cars from Lexus of Arlington. More

by SAMANTHA_MATUSZAK
Recommend Dealer
Yes

Other Employees Tagged: Kamil Wojcik , Cesar Roman

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May 18, 2022

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Cesar here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

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