Fair pricing in service.
You can make an appointment and they are ready for you when you come. Service is completed on time. What more do you want?
You can make an appointment and they are ready for you when you come. Service is completed on time. What more do you want?
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by MAUREENBILEK
Verified Customer
Verified Customer
Other Employees Tagged:
MarK Robles
May 02, 2022 -
Bob Rohrman Schaumburg Kia responded
Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Kia. We appreciate your business, Maureen, and hope to see you again soon!
Wait time was too long.
Waited almost 2 hrs for an oil change. But overall I appreciated the help with letting me know what work is needed on my vehicle.
Waited almost 2 hrs for an oil change. But overall I appreciated the help with letting me know what work is needed on my vehicle.
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by Brandinicholee19
Verified Customer
Verified Customer
Other Employees Tagged:
MarK Robles
Apr 29, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you so much for your review. We appreciate your business and your patience. Please don't hesitate to reach out if you need anything else.
Knowledgeable, courteous, quality workmanship - service
performed in couple hours - good experience- will service there again
performed in couple hours - good experience- will service there again
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by FARRELL_LINDA
Verified Customer
Verified Customer
Apr 27, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review, Linda! We are so glad to hear that you had a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back!
Staff didn't read the mileage correctly.
The replacement wheel wasn't returned correctly. Everything else seems okay
The replacement wheel wasn't returned correctly. Everything else seems okay
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by Awaldburg
Verified Customer
Verified Customer
Other Employees Tagged:
MarK Robles
Apr 26, 2022 -
Bob Rohrman Schaumburg Kia responded
We take all feedback seriously and will share your comments with the service team. We sincerely value your business and look forward to your next visit.
The customer service personnel are very courteous.
My parts were not available at the time do they had to order. As soon as it was available they called right away.
My parts were not available at the time do they had to order. As soon as it was available they called right away.
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by MODSHEHADEH
Verified Customer
Verified Customer
Other Employees Tagged:
MarK Robles
Apr 25, 2022 -
Bob Rohrman Schaumburg Kia responded
We appreciate your feedback! Thanks for trusting the Bob Rohrman Schaumburg Kia team to follow through.
I have taken my 2017 Kia Sorento to this service
department since I purchased it, and would not bring it anywhere else.
department since I purchased it, and would not bring it anywhere else.
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by LOUISELANG359
Verified Customer
Verified Customer
Other Employees Tagged:
Debra, Lilly
Apr 25, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your longtime business and kind words, Louise! We're thrilled that our team always does an excellent job caring for your 2017 Kia Sorento - we're honored and flattered to have your support. See you next time!
Very disappointed in level of service, mechanic couldn't
resolve problem with initial visit had to return the next day and explain about another issue that was very visible. Did receive to rides from porter
resolve problem with initial visit had to return the next day and explain about another issue that was very visible. Did receive to rides from porter and was happy about that only!
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by GLFNUT21
Verified Customer
Verified Customer
Apr 29, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you are still having issues, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Apr 26, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Excellent service.
Reliable friendly quick
Keeps you updated. Check all recalls and fixed all the problems.
Will be back
Reliable friendly quick
Keeps you updated. Check all recalls and fixed all the problems.
Will be back
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by SLS213
Verified Customer
Verified Customer
Apr 22, 2022 -
Bob Rohrman Schaumburg Kia responded
We are happy to hear that our team could deliver such efficient, communicative service! Thank you for choosing Bob Rohrman Schaumburg Kia and for stopping by to share your experience. Drive safely!
I have as given a prompt time to have car serviced.
Car was finished on schedule given
Car was finished on schedule given
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by DBENI
Verified Customer
Verified Customer
Apr 22, 2022 -
Bob Rohrman Schaumburg Kia responded
This is the feedback we hope to see. Thank you for coming to Bob Rohrman Schaumburg Kia for your auto service needs and rating us five stars! We hope to see you at your next visit.
Very pleased with the experience.
On time, at the price we were told, and answered our questions.
On time, at the price we were told, and answered our questions.
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by DUFFEY1277
Other Employees Tagged:
MarK Robles
Apr 19, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you again down the road!
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4 yrs, 7 mos
