Isaiah Tatum | Page 2

Everyone should buy their Lexus here! Our purchasing experience was A+. The attention you receive at this dealership is pretty phenomenal. Isaiah kept in touch throughout the process givi Our purchasing experience was A+. The attention you receive at this dealership is pretty phenomenal. Isaiah kept in touch throughout the process giving us confidence that no detail would be missed. He spent so much time with me going over all of the awesome features of my new GX550 and showing me how to use them. Robbie made the paperwork part fun! Great people, great dealership! More

by cathryn0 Verified Customer Verified Customer

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I highly recommend purchasing a new car from Lexus of Monterey. Isaiah Tatum (sales) and Robbie De Los Santos (finance) are friendly, very knowledgeable and demonstrated ethical sales practices and excel Monterey. Isaiah Tatum (sales) and Robbie De Los Santos (finance) are friendly, very knowledgeable and demonstrated ethical sales practices and excellent customer service. I am comfortable and confident with the sales process and very happy with my purchase and shopping experience. More

by onealt Verified Customer Verified Customer

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I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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