Isaid Barragan | Page 5

Sales and Service Nice customer service,they were fair and honest with us....Except with one of their employees Adam Garcia ,all the opposite of the aforementioned..as Nice customer service,they were fair and honest with us....Except with one of their employees Adam Garcia ,all the opposite of the aforementioned..as first place he made us lost one day of work ,his answers to our questions were incriminating and unfair,we really felt discriminated. More

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excellent service Issaid Barragan was the best. Without him I would not have the van I wanted. He made it happen. He is a young man on the move. Courteous, ambitio Issaid Barragan was the best. Without him I would not have the van I wanted. He made it happen. He is a young man on the move. Courteous, ambitious and ready to work for you. I highly suggest asking for Issaid Barragan for the ultimate car buying experience! More

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AMAZING EXPERIENCE From start to finish Isaid Barragan the sales representative was friendly, informative and worked with me on anything I needed to address. The price o From start to finish Isaid Barragan the sales representative was friendly, informative and worked with me on anything I needed to address. The price of the vehicle I purchased was very competitive and it was a dream come true when he delivered my Mercedes Benz last Friday! Thank you to Isaid Barragan again and again. Also thank you to the dealership. More

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"Our sprinter van" We were looking for a sprinter passenger van (which is pretty much impossible to find), but we found a cargo van in the right color but had to be conv We were looking for a sprinter passenger van (which is pretty much impossible to find), but we found a cargo van in the right color but had to be converted into a passenger van. So our salesman Isaid was sooooo patient with us while it took us forever to make r decision. He really took his time with us and showed us all of our options and was always making sure we had water and anything else we needed. When it came time to make the deal, Glen was there to make us happy and he did. They were both so so nice to work with. There was none of this going back and forth stuff. This is the 2nd car we have bought from Walters Mercedes and we would have no problem buying another one from them. I would definitely recommend Walters to anyone. Thank you Isaid and Glen for making our visit fast and pleasant. Also, they even delivered our van straight to the conversion shop. What else can u ask for. More

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Warranty work Very prompt attention and sincere concern for satisfying my every need. Personable, courteous, professional, and informed. Brian was a pleasure to wor Very prompt attention and sincere concern for satisfying my every need. Personable, courteous, professional, and informed. Brian was a pleasure to work with. I will be glad to return for any future repairs. More

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Grate service The sales person Isaid Barragan is very knowledgeable employee ,he answered all of my questions. He is technically well prepared and ready to help.h The sales person Isaid Barragan is very knowledgeable employee ,he answered all of my questions. He is technically well prepared and ready to help.he makes you fell comfortable.he doesn’t just rush you to buy .i am happy with my choice and grateful to Isaid Barrgan .i highly recommend him. Also I appreciate help of Toni hajj who did my paperwork. More

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Excellent buying experience Isaid Barragan , my sales person , did a great job handling my purchase of a new m b sprinter van. during my first visit to Walters he was attentive b Isaid Barragan , my sales person , did a great job handling my purchase of a new m b sprinter van. during my first visit to Walters he was attentive but not overbearing. He gave me space to focus on the vehicle without over pressuring me. That was very much appreciated! We stayed in communication via text or phone and he answered all of my questions when asked. At time of purchase he early work hard to put my deal together. I would highly recommend him to anyone interested in purchasing a sprinter van. More

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Amazing service Brandon Monaco is an excellent advisor. He is very friendly and always ready to serve. I always look for him while making an appointment because he ac Brandon Monaco is an excellent advisor. He is very friendly and always ready to serve. I always look for him while making an appointment because he accommodates with my schedule. Thanks Brandom! More

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Isaid Barragan Did an awesome job hooking me up with my Mercedes Benz Sprinter! Thanks for always keeping I touch with me since I was located a state away. He made Did an awesome job hooking me up with my Mercedes Benz Sprinter! Thanks for always keeping I touch with me since I was located a state away. He made the process easy and answered all my questions. Thanks- Emily More

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Waste of Time I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them adva I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them advance notice i was coming in. I get to the dealer and the van is not at dealership, its in some random dirt filled lot 10 min from the dealer. We get to lot and I was expecting to see a $60k Mercedes Black Sprinter Van, instead I see this dirty looking van with a layer of dirt, I get in the van to test drive, and can barely see out the front window, the gas meter was completely empty, i was worried the entire time it would run out of gas, I wanted to drive it on the freeway however i rather not risk an accident of the van running out of gas. So we drive back to the dealer and even though the van did not look presentable I ask to talk numbers. The dealer has a very uncomfortable quite vibe, you can hear when someone uses the restroom its so quite, maybe some soft music in the background would help or possibly turning on the a.c unit! Glenn the manager apologized and admitted they are under staffed and going through some changes so i still wanted to buy the sprinter even through all the negatives. What i did not like is that when i spoke to Glenn over the phone he said he could get close to the numbers another dealer was offering me, however in person he pulled a shady move and said my van has a couple more features, here is my price, if you don't like it, then you can walk, Really, is that how you guys talk to clients? I was willing to pay the price they were asking, but I will not make deals with someone that disrespects like that. The worst part of my experience with Walters is that Glenn seemed to not know what features his product had, i had to remind him that the van had a camera and other features. Walter's had 2 sprinter vans i was interested it, i was willing to buy either 1, but sadly Glenn forgot to mention the other sprinter van when i was asking for slight price reduction, the other sprinter van is a couple thousand cheaper then the one we were negotiating on, all he had to say was what if you take the cheaper priced van, i would have signed right there, but i am not the salesperson or the manager here, I was there to make a deal and Walters failed because of simple basics. They wasted my time and I hope they don't waste your time. The day ended with Glenn forgetting the box of keys at the lot and another salesperson coming into the negotiation asking where the box of keys were as he wanted to show a sprinter van. That was a sign to get out of there and take my business elsewhere. Unfortunately we had to drive another 10 minutes to get my car parked at some unsecured open lot. I am sure this is not a mercedes issue, but rather a Walters issue. I recently purchased an S550 from House Mercedes in Buena Park and that really felt like a mercedes transaction. More

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