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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
53 Reviews
4.8

53 Reviews

Write a Review

53 Reviews of Ivan Merchan

September 30, 2025

Dealership Rating
Employee Rating

Everyone is friendly and knowledgeable. The atmosphere is very upbeat. Jay Torres from service department is also great and able to help us resolve the issue with side panel. More

by WOWWIE14
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

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Oct 01, 2025

City KIA of Greater Orlando responded

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 16, 2025

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Employee Rating

Always exceptional service. They go above and beyond to help get you in and out quick. Done right the first time. Definitely recommend. More

by DANIELJMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Edison Cordero, Jessica Colon, Jesenia Garcia, Cole Cloutier, Brenda Ayala

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Sep 16, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

September 14, 2025

Dealership Rating
Employee Rating

Ivan was very helpful in explaining to me the process of buying the vehicle in my name. Very helpful More

by nathaly1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor

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Sep 14, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

September 08, 2025

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Employee Rating

Excelente servicio, la atencion es excepcional asi como las opciones de compra que nos ofrecieron segun nuestras necesidades y posibilidades. More

by Carolina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 08, 2025

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2025

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Employee Rating

Every one of the employees I met were very efficient. They were not pushy or condescending and gave me good information and answered all my questions. More

by NLMCNERNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2025

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Employee Rating

The people who work for the dealership are nice and friendly with a good selection of vehicles. More

by SOLGEDDON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Zapata

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Aug 29, 2025

City KIA of Greater Orlando responded

Thank you for your time and feedback. We are glad that our team was both kind and helpful, but we are sorry to see your low star rating. Please do not hesitate to give us a call if you have any further questions or concerns.

August 26, 2025

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Employee Rating

Ivan was great very attentive and very thorough with all of our questions and concerns More

by krystalve2926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 26, 2025

City KIA of Greater Orlando responded

Krysta, We are pleased to know that Ivan has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to the next opportunity to serve your vehicle needs again in the future.

August 19, 2025

Dealership Rating
Employee Rating

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Erick Disla, Sebastian Gomila, Raul Luna

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Aug 20, 2025

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 17, 2025

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Employee Rating

Fast impeccable service where are you free definitely 10 out of 10. Would recommend to everyone. More

by Manius.j1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Erick Disla, Sebastian Gomila, Raul Luna

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Aug 18, 2025

City KIA of Greater Orlando responded

Thank you for your positive review and recommendation! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 17, 2025

Dealership Rating
Employee Rating

The sales department s great. The service department is extremely slow and like most dealerships they try to oversell. Can't say this is much different than every dealership. More

by AYCOCK.BILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 18, 2025

City KIA of Greater Orlando responded

Hello, Thank you for you time and feedback. We are very sorry to hear that your sales experience wasn't a pleasant one. We understand your concerns and frustration. Please give us a call at our dealership and ask for the Service Manager, we would love to further assist you!

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