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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.7
38 Reviews
4.7

38 Reviews

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38 Reviews of Ivan Merchan

June 24, 2025

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Employee Rating

It can be a little bigger and the waiting area can be a lot better and bigger with more amenities for the customers More

by LUNA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

City KIA of Greater Orlando responded

Lunda, Thank you for sharing your experience with us. We are delighted to hear that your service experience was so pleasant but just had a few concerns. Please give us a call at our dealership and we would love to assist you.

June 17, 2025

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Employee Rating

It needs a remodel coworkers need there own nice desk ! ! Kia does really well selling cars they need to improve!! But the employees are very friendly More

by alejarendon2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 19, 2025

City KIA of Greater Orlando responded

Alejarendon, Thank you for your time and feedback. We are pleased to hear that your experience was a pleasant one just had a few concerns and questions. If you would like to further address these issues, give us a call at our dealership and ask for the Manager. We would love to assist you.

June 12, 2025

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Employee Rating

I had an awesome experience at City Kia, so much so that I bought a second vehicle 2 days later! Awesome team there! More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

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Jun 13, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for sharing your experience with us and thank you for your loyalty to our dealership. We are delighted to hear that our sales team was able to provide you top-notch customer service that you returned within 2 day, Wow Congratulations!

June 11, 2025

Dealership Rating
Employee Rating

Awesome team here. Treated me right and listened to what I wanted and needed. I will definitely recommend to anyone in the market for a new car. More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

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Jun 12, 2025

City KIA of Greater Orlando responded

Bluice, Thank you for providing us with a review of your experience at- City KIA. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for.

June 11, 2025

Dealership Rating
Employee Rating

Ivan was very attentive and showed great attention to detail. He listened and explained everything well. He is friendly and customer focused. I’ve been in the customer service field all my life for over More

by juanena47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Jessica Colon , Eric Welsh

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Jun 12, 2025

City KIA of Greater Orlando responded

Juan, We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ivan took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

June 08, 2025

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Employee Rating

I already did your survey, fidtwen; fourteen, thirteen, twelve, eleven; 4dten, nine; eight, seven, six More

by crudozeppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Raul Luna

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Jun 10, 2025

City KIA of Greater Orlando responded

Zeppi, Thank you for your review and thank you for your survey. We look forward to the next opportunity to serve your vehicle needs again!

June 05, 2025

Dealership Rating
Employee Rating

Excelente servicio, la atención es personalizada y son muy amables. Te atienden con o sin cita, la sala de espera es confortable More

by Ggarciabracho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor, Sebastian Gomila

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Jun 06, 2025

City KIA of Greater Orlando responded

Gracia, Gracias por su amable reseña. Nos complace saber que el servicio de su vehículo se completó con la rapidez prometida. Esperamos verlo de nuevo cuando su coche esté listo para la próxima revisión.

June 02, 2025

Dealership Rating
Employee Rating

Perfect Service, my advisor is the best at this time. Los recomiendo al 100% City kia Service en Orlando. Tiempo More

by carolvic29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

City KIA of Greater Orlando responded

Carol, Thank you for your very kind review. We are always happy to hear that Orlando has given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

June 02, 2025

Dealership Rating
Employee Rating

Excellent speedy service would definitely recommend City Kia service department. To anyone that needs service done on their vehicles. More

by sofiaraffa55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Raul Luna

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Jun 05, 2025

City KIA of Greater Orlando responded

Sofia, We appreciate your time and feedback. We are pleased to hear that your service experience was quick and convenient. We look forward to the next opportunity to serve your vehicle needs again.

May 29, 2025

Dealership Rating
Employee Rating

Terrible experience. Was told the city care was included in the car, then later the salesperson said it was not. I feel I have been scammed. Whenever my friends need to b More

by RunawayfromScammers
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo, Preston Negron , Joe, the finance manager, simply ignored my email

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