Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

Contact Me
4.8
52 Reviews
4.8

52 Reviews

Write a Review

52 Reviews of Ivan Merchan

September 16, 2025

Dealership Rating
Employee Rating

Always exceptional service. They go above and beyond to help get you in and out quick. Done right the first time. Definitely recommend. More

by DANIELJMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Edison Cordero, Jessica Colon, Jesenia Garcia, Cole Cloutier, Brenda Ayala

Report | Print
Sep 16, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

September 14, 2025

Dealership Rating
Employee Rating

Ivan was very helpful in explaining to me the process of buying the vehicle in my name. Very helpful More

by nathaly1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor

Report | Print
Sep 14, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

September 08, 2025

Dealership Rating
Employee Rating

Excelente servicio, la atencion es excepcional asi como las opciones de compra que nos ofrecieron segun nuestras necesidades y posibilidades. More

by Carolina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Sep 08, 2025

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2025

Dealership Rating
Employee Rating

Every one of the employees I met were very efficient. They were not pushy or condescending and gave me good information and answered all my questions. More

by NLMCNERNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 30, 2025

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2025

Dealership Rating
Employee Rating

The people who work for the dealership are nice and friendly with a good selection of vehicles. More

by SOLGEDDON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Zapata

Report | Print
Aug 29, 2025

City KIA of Greater Orlando responded

Thank you for your time and feedback. We are glad that our team was both kind and helpful, but we are sorry to see your low star rating. Please do not hesitate to give us a call if you have any further questions or concerns.

August 26, 2025

Dealership Rating
Employee Rating

Ivan was great very attentive and very thorough with all of our questions and concerns More

by krystalve2926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Aug 26, 2025

City KIA of Greater Orlando responded

Krysta, We are pleased to know that Ivan has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to the next opportunity to serve your vehicle needs again in the future.

August 19, 2025

Dealership Rating
Employee Rating

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Erick Disla, Sebastian Gomila, Raul Luna

Report | Print
Aug 20, 2025

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 17, 2025

Dealership Rating
Employee Rating

Fast impeccable service where are you free definitely 10 out of 10. Would recommend to everyone. More

by Manius.j1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani , Erick Disla, Sebastian Gomila, Raul Luna

Report | Print
Aug 18, 2025

City KIA of Greater Orlando responded

Thank you for your positive review and recommendation! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 17, 2025

Dealership Rating
Employee Rating

The sales department s great. The service department is extremely slow and like most dealerships they try to oversell. Can't say this is much different than every dealership. More

by AYCOCK.BILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Aug 18, 2025

City KIA of Greater Orlando responded

Hello, Thank you for you time and feedback. We are very sorry to hear that your sales experience wasn't a pleasant one. We understand your concerns and frustration. Please give us a call at our dealership and ask for the Service Manager, we would love to further assist you!

August 06, 2025

Dealership Rating
Employee Rating

It’s been a smooth experience every single time. The staff are friendly and helpful. More

by gizellestylesorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Marie Carmenatty , Erick Disla, Sebastian Gomila

Report | Print
Aug 08, 2025

City KIA of Greater Orlando responded

Gizelle, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive with our entire team.

1
2
...
6

Dealership Inventory (595 Vehicles)

used 2023 Kia Soul car, priced at $18,299
2023 Kia Soul
used
Surf Blue exterior
CVT
Front-wheel Drive
$18,299
View Details
new 2025 Kia Telluride car, priced at $38,490
2025 Kia Telluride
new
Moss Green exterior
Automatic
Front-wheel Drive
$38,490
View Details
new 2025 Kia Sorento car, priced at $33,830
2025 Kia Sorento
new
Midnight Black exterior
Automatic
Front-wheel Drive
$33,830
View Details
new 2026 Kia Carnival car, priced at $36,557
2026 Kia Carnival
new
Deep Chroma Blue exterior
Automatic
Front-wheel Drive
$36,557
View Details
new 2025 Kia Sportage Hybrid car, priced at $26,875
2025 Kia Sportage Hybrid
new
Snow White Pearl exterior
Automatic
Front-wheel Drive
$26,875
View Details
used 2024 Chevrolet Malibu car, priced at $18,411
2024 Chevrolet Malibu
used
Sterling Gray Metallic exterior
CVT
Front-wheel Drive
$18,411
View Details
View All Inventory