Ivan Torres | Page 4

Delivered my truck for me I am a first time customer of Courtesy Chevy. Chris Murphy is the sales person that helped me out. Ivan is the manager that assisted me and Samantha w I am a first time customer of Courtesy Chevy. Chris Murphy is the sales person that helped me out. Ivan is the manager that assisted me and Samantha was the service advisor that helped me out. I choose this dealership because they were one of the few dealers in AZ that we’re willing to deliver the vehicle to me (I operate my own business and don’t have the time to take an entire day to drive halfway across the state to sit in a dealership). I saw the vehicle I wanted through the USAA mobile app, after going back and fourth a couple times they gave me what I felt was a fair price on the 2013 F250 Lariat. They also gave me a great price on my trade in. Their price wasn’t the highest as compared to local dealers, but it also wasn’t the lowest on the kbb spectrum, but it was fair on both sides, which I respect. I was not an easy customer to deal with because I’ve been screwed over by two other dealers in the past and I wasn’t about to let another dealership do the same again, but I was wrong about this dealership, this dealership changed my perspective on dealerships, not all dealerships are looking to screw you over and not all service advisors are xxxxxxx. I will say this, the delivery on my vehicle was 45 min late which made me late for work and the vehicle that was delivered had a cracked windshield. But they made it right and had safelite fix it. This shows that even if a business screws up, they are willing to take the extra step to make it right. If you need a truck go see Chris, if you need work done go see Sam, if you need financing go see Ivan. I recommend this establishment and in the future if I require another vehicle they will be the first place I check. Thank you for my new personal/business vehicle More

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Fantastic Chris was able to help us out with exactly what we were looking for and keep us in a price range where we wanted to be. Chris was able to help us out with exactly what we were looking for and keep us in a price range where we wanted to be. More

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Impala Always great service! Seen a car online and within mins has an appointment for the same day. Service was great and loved that the salesman was patient Always great service! Seen a car online and within mins has an appointment for the same day. Service was great and loved that the salesman was patient. More

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Ivan Torres was a pleasure to work with. He knew what I wanted and did everything in his power to make the deal happen. He and his team worked very quickly and k was a pleasure to work with. He knew what I wanted and did everything in his power to make the deal happen. He and his team worked very quickly and kept me informed of the necessary details. It was overall the most painless new car purchase experience I’ve had thus far and I appreciate the entire team. Thank you! More

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Very Helpful Ivan Torres and Stan Morton worked quickly and were extremely helpful to help us get the deal done. I had some negative equity and we were able to get Ivan Torres and Stan Morton worked quickly and were extremely helpful to help us get the deal done. I had some negative equity and we were able to get it taken care of through rebates and their hard work. I appreciate everything you guys did to get us in our new Silverado, thank you for everything! More

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Excellent Service! Buying a car can be very stressful and nobody likes to be at a dealership all day! We started looking online and then got contacted by Ivan Torres. Iv Buying a car can be very stressful and nobody likes to be at a dealership all day! We started looking online and then got contacted by Ivan Torres. Ivan invited us in to come in promising no hassle. He was ready when we arrived and took great care of us. He had the car ready for us by the time we got there, and gave us a great deal on it as well!! Fast and very friendly. We got a trade in quote in only a few minutes to give us a quote ( day before we spent close to 2 hrs at another place for them to appraise our car) . Smoothest car purchase I've had. More

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Highly Satisfying Experience Thanks Ivan Torres So I really needed a car and I was able to speak with Ivan Torres the prior night because I was traveling to Phoenix from Tucson. Ivan was very accomm So I really needed a car and I was able to speak with Ivan Torres the prior night because I was traveling to Phoenix from Tucson. Ivan was very accommodating and when we got to the dealership everything went really smooth and Ivan. Got us the car we wanted and back to Tucson! Thank you Ivan Torres Ron More

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Best sales team ever! What a great experience. Recently I traded in my 2014 Silverado for a brand new 2018 Silverado, the discounts at this time of year are AWESOME!, Ivan Torres (from Internet sal Recently I traded in my 2014 Silverado for a brand new 2018 Silverado, the discounts at this time of year are AWESOME!, Ivan Torres (from Internet sales) took the time to listen to my needs as well as to answer any questions I had regarding the whole trading/buying process. I initially started the contact with Joe Harjes, and Ivan Torres was my main sales person. I highly recommend anybody to go see Ivan he is knowledgeable and will give you the information you need, but most important will get you the deal you need. Looking forward to enjoying my new truck and I will make sure to recommend anybody to go and visit Courtesy and make a deal with Ivan. I've been a loyal Courtesy Chevrolet customer since 2003 and I keep coming back, best dealership to do business with. Do not wait and go, ask for Ivan Torres and or Joe Harjes. Thank you, More

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Predatory sales! False promises ! I purchased a used 2016 Chevy Malibu in May. The car had a cosmetic defect. The plastics around the infotainment system were cracked one corner was mi I purchased a used 2016 Chevy Malibu in May. The car had a cosmetic defect. The plastics around the infotainment system were cracked one corner was missing. I liked the car put it had that defect. Sales person said “what if we fix it ? Would you buy the car ?” And I purchased the car I even gave a 20% Down payment ! So I asked the sales person how to go about it getting it fix he said at time of servicing the car it would be taken care of. I bring the car for service and inquire about the repair and they tell me that the people who do it are not here that I need to come back at a different time. I go back to the dealer at a different time because the car had a sensor problem. I inquire again about the repair and they said that it’s been too long since the purchase that they are not able to cover it and that they don’t cover those repairs anyways!! I was lied to! Sold on a lie! They even down played the actual miles on the car by 100 on the sale papper work. Granted their return policy is 3 days or 150 miles !! Very disgusted by this dealer! If you have principales don’t shop here because they don’t have them ! More

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Sales guys were nice. Major problems after purchase I don't write reviews usually unless I want to highly recommend a company or product but at this point I don't know what else to do short of hiring a I don't write reviews usually unless I want to highly recommend a company or product but at this point I don't know what else to do short of hiring a lawyer. Went out of my way, based upon good online reviews to buy a vehicle here. They screwed up paperwork and caused a negative review on credit report for not paying of trade-in. Still haven't gotten license plates I assume because they screwed up the address on both the contract and the warranty. I have been calling and submitting forms. Finally found an email address. I have attempted to contact: David, Russell, Martha Keith and Jason Church. Not one can be bothered to even call or email. Sent that too and that too is being ignored. I am literally on Day 4 of repeated calls, full mailboxes and disconnections waiting for someone to contact me. I have not even been able to talk to anyone other than a receptionist that transfers me hit or miss to a mailbox that might be full or disconnects. More

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